1. Back to Basics: Strategies & Techniques for Teaching Basic Digital Literacy to Underserved Populations Karen Keys Lauren Comito Tara Lannen-Stanton

2. Digital Literacy The ability to locate, organize, understand, evaluate and analyze information using digital technology. Levels Ask people what they need

3. Your Underserved Populations Population Demographics Education level Income level Languages other than English Teens Housing situation

4. Making Connections Other more pressing needs Food Housing Transit Referrals Partnerships

5. Partnerships & Extra Help ReServe Summer Youth Employment Program NY Cares Teen Net Mentors Volunteers Interns

6. Identifying Technology Needs Assessment o Informal o Formal Questions under the question Identifying larger need before technology need Language issues

7. Interrelated Skills

8. Staff structure Outreach & Programming Librarians Youth Counselors Technical Support Aides Teen Net Mentors ReServe Job Developers

9. Funding Sources Local State National/Big Money o USDA Community Connect Grants o IMLS o Tech Soup o MacArthur Digital Meeting & Learning Initiative Public/Private Partnerships

10. Frequent Challenges/Questions Privacy concerns or lack thereof Credibility of resources o Too good to be true Other tech questions Saving and storing documents Beginners in your intermediate classes

11. Tips Patience, patience, patience Encouragement Blame the technology Recommended order for classes Online tutorials for practice and improvement

12. Curriculum Many resources already exist Identify the needs in your classes Relevance and utility Customizable Focused topics

13. Curriculum Top 10+ lists Lessons Exercises Quizzes People love paper! Cheat sheets

14. One-On-One

15. Classes All different levels in one class Pay attention to seating Less skilled Individualized attention More skilled "Challenge" exercises

16. Scheduling Experiment with timing and length Multiple week sessions? Boot camps Beginner classes vs. intermediate classes

17. Open Lab Working around time limits Structured time for specific purposes Short one-on-ones Encourages use of online library tools Keyboarding!

18. Resources We Love! Mousercise pbclibrary.org/mousing/mousercise.htm Learning Express Library GCF Learn Free Playspent.org Carnegie Library of Pittsburg Help Sheets Microsoft Digital Literacy curriculum