1. NGO Council 8 th April 2006 Charter for the MCGM-LACG Partnership w.e.f. 1 st April 2006

2. NGO Council 8 th April 2006 The Civic-Citizen Partnership Institutionalised system involving citizens in planning & implementation, monitoring and providing feedback Manageable number of units covering the entire city Better coordination and faster resolution of civic complaints Better planning for disaster management and mitigation Transparent system

3. NGO Council 8 th April 2006 Geographical coverage Each Councillor Ward divided into 8-12 LACGs Each LACG representing 5000-10,000 citizens Approximate 2000 LACGs to cover entire Mumbai

4. NGO Council 8 th April 2006 ‘A’ Ward – CW 3

5. NGO Council 8 th April 2006 Apex LACG Committee Additional MC Level LACGs & Citizens Zonal Level Administrative Ward Level Councillor Ward Level Information flow Unresolved Complaints LACG-MCGM Interaction Levels

6. NGO Council 8 th April 2006 Information Flows Complaint Management System to be online All information i.e. complaints, suggestions, minutes, Action Taken Reports to be accessible online at various levels including publicly, as appropriate

7. NGO Council 8 th April 2006 Who can form an LACG? Interested citizens’ / citizen groups Owners / occupiers of residential, institutional or commercial premises Existing ALMs, Resident Associations, CBOs, other associations, etc.

8. NGO Council 8 th April 2006 Steps to form an LACG Form a group of citizens Decide area to be represented (full or part) Collect application format and map from Ward Offices Submit the filled applications to Ward Officers before 31 st May 2006

9. NGO Council 8 th April 2006 Role of Citizens Monitor and resolve civic issues in partnership with MCGM Provide suggestions and regular feedback about the system Act as agents of MCGM to implement various schemes in their area

10. NGO Council 8 th April 2006 Role of LACG Committee To act as representatives of citizens in their area To disseminate information and serve as a link between MCGM and citizens To attend meetings at Councillor Ward level and above, as required

11. NGO Council 8 th April 2006 Role of MCGM Appoint Chief Nodal Officer & 227 Nodal Officers Policy formulation, planning and implementation at the Apex level Modify internal procedures and systems to support the LACG Partnership Establish online system for information flow Contd…

12. NGO Council 8 th April 2006 Role of MCGM contd. Provide financial support as mentioned in the Charter Facilitate LACG meetings at various levels Formulate Agency Agreements to involve LACGs Review the performance at different levels

13. NGO Council 8 th April 2006 Role of Ward Officers Appoint Nodal Officers To provide the MCGM-LACG Charter, application formats and ward maps to citizens Decide upon the venues for LACG meetings at Councillor Ward level Attend the Ward level LACG meetings

14. NGO Council 8 th April 2006 Apex LACG Committee MC, 4 Additional MCs, Chief Nodal Officer, 5 NGO Council representatives and 5 LACG representatives Hold meetings every 2 months Policy formulation, implementation, status review and resolution of unresolved complaints at overall level

15. NGO Council 8 th April 2006 Role of NGO Council Part of the Apex LACG Committee Nominees participate in various meetings across the system Coordinating with MCGM to facilitate smooth functioning of LACG partnership

16. NGO Council 8 th April 2006 Role of Lead LACGs Drive the Movement (during familiarisation period, till end May) Contact and discuss the concept with ALMs, Resident Associations, CBOs and other citizen groups in their area Identify groups with right attitude and capability Help and support these identified groups in forming LACGs Organise meetings in their area to help citizens understand the LACG concept Jointly work with Ward Officers to achieve the above objectives Contd…

17. NGO Council 8 th April 2006 Role of Lead LACGs contd. Drive the Movement (June onwards) Play a coordinating role at Ward level Facilitate LACG functioning Ensure LACGs are as participatory and inclusive as possible Include and involve special focus groups within their area

18. NGO Council 8 th April 2006 Summary of Suggested LACG Areas-1 Administrative Ward Councillor Ward Nos. No. of Councillor Wards Suggested Local Area Citizen Group Units Location of Wards A 1-4 428 City B 5-7 329 City C 8-11 439 City D 12-20 981 City E 21-29 984 City F/South 30-38 980 City F/North 39-48 10118 City G/S 49-60 1286 City G/N 59-71 1395 City H/W 72-78 & 105 861 Western Suburbs H/E 79-89 11141 Western Suburbs K/E 90-104 15116 Western Suburbs K/W 105-117 13185 Western Suburbs Summary contd..

19. NGO Council 8 th April 2006 Summary of Suggested LACG Areas-2 Administrative Ward Councillor Ward Nos. No. of Councillor Wards Suggested Local Area Citizen Group Units Location of Wards L 163-176 14146 Eastern Suburbs M/W 177-184 865 Eastern Suburbs M/E 185-195 1194 Eastern Suburbs N 196-207 1296 Eastern Suburbs P/S 118-125 889 Western Suburbs P/N 126-139 15154 Western Suburbs R/S 140-147 868 Western Suburbs R/C 148-156 987 Western Suburbs R/N 157-162 652 Western Suburbs S 208-220 13120 Eastern Suburbs T 221-227 770 Eastern Suburbs 24 227 2184

20. NGO Council 8 th April 2006 Thank You