1. A Basic Toolkit 3-prong retriever Nut driver Phillips screwdriver Storage container Tweezers Torx driver Flat head screwdriver Chip extractor

2. Anti-static Wrist Strap

3. Network Toolkit  Cable crimper with dies for a variety of cable styles  Wire stripper for flat and coax cable  Precision wire cutters  Curved forceps  Multi-network LAN cable testers  Digital multimeter

4. Circuit Board Toolkit  30w ceramic solder iron  Desoldering braid  Desoldering pump  Solder iron stand with sponge  Solder  Miniature pliers and wire cutters  Heat sink

5. Software Utilities

6. Boot Disk IO.SYS MSDOS.SYS COMMAND.COM CONFIG.SYS AUTOEXEC.BAT

7. LAN Connectivity Disk NETWORK CLIENT NETWORK DRIVERS IO.SYS MSDOS.SYS COMMAND.COM CONFIG.SYS AUTOEXEC.BAT

8. CompTIA Network+ Troubleshooting Model 1. Identify the exact issue. 2. Re-create the problem. 3. Isolate the cause. 4. Formulate a correction. 5. Implement the correction. 6. Test the solution. 7. Document the problem and the solution. 8. Provide feedback.

9. Novell Troubleshooting Model 1. Try some quick fixes. 2. Gather basic information. 3. Develop a plan of attack to isolate the problem. 4. Execute the plan. 5. Verify user satisfaction. 6. Document the problem and the solution.

10. The Troubleshooting Process Collect phase Isolate phase Correct phase

11. Troubleshooting Tips 1. Check the physical connections. 2. Check the adapter to which the device is connected. 3. Check Device Manager. 4. Use the Help And Support Center utility in Windows.