1.  Contested issues/sub-issues identified  Positions of the parties and supported reasons for each issue  Offers of settlement, proposals, and counter- proposals  Outstanding issues  Detailed outline of agreement (if resolved)  Document list including sources

3. Training on how and when to negotiate in order to fairly benefit the parties involved and stay within the law.

4. Influencing Thoughts or Actions

5. Time Information Power

6. Power is based on perception – if you think you’ve got it then you’ve got it. If you don’t think you have it, even if you’ve got it, then you don’t have it.

7. The longer I live, the more I realize the impact of attitude on life. Attitude to me, is more than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think, say or do. It is more important than appearance, inherited attributes or skill. It will make or break a company...a person...a home.

8. The remarkable thing is that we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past...we cannot change the inevitable. The only thing we can do is play the one unknown card we have, and that is our attitude. I am convinced that life is 10% what happens to me and 90% how I react to it.

9. And so it is with you...we are in charge of our attitudes.

13. Cognitive Interview

14. DownplayMethod

15. SequentialQuestioning

16. R.P.M. Method

17. Good Cop / Bad Cop

18. Method Demonstration Cognitive Reconstruct Event Report Everything Recall Backwards Change Perspectives Downplay Authority ‘Columbo’ style DownplaySequential R.P.M. Good/Bad Cop Interview individuals Similar Q’s sequence Strategic questioning Rationalize what person has done Projects blame Minimize what they’ve done Investigator – Good Cop (USERRA?) – Bad Cop Play off each other