1. GGUS summary (5 weeks) VOUserTeamAlarmTotal ALICE2002 ATLAS191784201 CMS6208 LHCb217019 Totals291974230 1

2. 8/9/2015WLCG MB Report WLCG Service Report 2 Support-related events since last MB There were 3 real ALARM tickets since the 2010/12/07 MB (5 weeks), all submitted by ATLAS. GGUS:65533 contained a link to the generic URL of the ‘IT service status board’ http://cern.ch/it-support-servicestatus/, which points to something else the next day. The persistent one should be used instead for ticket data integrity, i.e. http://cern.ch/it- support-servicestatus/IncidentArchive/101220-CCpowerCut.htmGGUS:65533 During the 2010/12/20 CERN CC Power Cut no email notification or Remedy PRMS ticket creation was possible for more than 24 hrs. GGUS:65292 was a test ALARM by GGUS developer against KIT. Details follow…GGUS:65292

3. ATLAS ALARM->CERN LFC BAD VOMSCERT https://gus.fzk.de/ws/ticket_info.php?ticket=65174 8/9/2015WLCG MB Report WLCG Service Report 3 What time UTCWhat happened 2010/12/09 13:57GGUS ALARM ticket opened, automatic email notification to atlas-operator-alarms@cern.ch AND automatic assignment to ROC_CERN. 2010/12/09 14:46Ticket dispatcher re-assigns the ticket into the CERN Remedy PRMS LFC category in the CERN local ticketing system (GGUS-PRMS transit is automatic). 2010/12/09 14:57Supporter on rota updates vomscert and sets ticket to ‘solved’ with copy to the service manager. 2010/12/09 15:16Submitter sets status ‘verified`

4. ATLAS ALARM->IN2P3 LFC SERVER DOWN https://gus.fzk.de/ws/ticket_info.php?ticket=65274 8/9/2015WLCG MB Report WLCG Service Report 4 What time UTCWhat happened 2010/12/12 02:28GGUS ALARM ticket opened, automatic email notification to lhc-alarm@cc.in2p3.fr AND automatic assignment to NGI_France. 2010/12/14 09:01Site puts ticket to status ‘solved’ with description ‘DB connection problem now fixed’. 2010/12/19 12:45Submitter sets status ‘verified`

5. ATLAS ALARM->CERN CC POWER CUT https://gus.fzk.de/ws/ticket_info.php?ticket=65533 8/9/2015WLCG MB Report WLCG Service Report 5 What time UTCWhat happened 2010/12/18 12:26 SATURDAY GGUS ALARM ticket opened, automatic email notification to atlas-operator-alarm@cern.ch AND automatic assignment to ROC_CERN.atlas-operator-alarm@cern.ch 2010/12/18 15:31Submitter provides additional information on ATLAS critical services needing quick recovery. 2010/12/19 04:39 SUNDAY Another member of the Authorised ALARMers submits info on unknown DATADISK locality. 2010/12/20 07:29Creation of the Remedy PRMS ticket. 2010/12/20 07:51Status set to ‘solved’ by the helpdesk pointing to ‘service status board’service status board 2010/12/20 08:05Submitter sets status to ‘verified’.