1. Retaining Valuable Employees and Minimizing Turnover Phil J. Edris Learning Consultant Department of Motor Vehicles

2. Agenda Overview Brainstorming Generations Communication Styles Performance Management Rewards & Appreciation Summary Next steps and Questions

3. Retention Overview Generational considerations Management styles Performance Management Rewards

4. Brainstorming Objectives and Rules Free flow of ideas Maximum ideas/Minimum time Nothing too outrageous No idea is a bad idea Be creative Take risks No criticism allowed

5. Brainstorming Activity Think of all of the things that can be done to improve employee retention No restrictions No filtering Include personal ideas Include ideas you’ve heard List ideas on your flip-chart

6. 4 Generations in the U.S. Workforce

7. What Type of Communicator are You? D ominance I nfluence S teadiness C ompliance

8. Performance Management Hiring the right people Developing the right staff Succession Planning

9. Rewards Pay? Snacks or meals Involvement Interesting work “Thank You”

10. Summary Review ideas Vote on top candidates and consolidate Check requirements and restrictions Trim list to top 5-10 ideas

11. Next Steps Next: Research the ideas generated Add to the list Start turning ideas into reality

12. Questions I can be reached at 804-367-6841 or at Phil.edris@dmv.virginia.gov