1. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Manager as Leader 3.1 3.1 The Importance of Leadership 3.2 3.2 Developing Leadership Skills 3.3 3.3 Leadership Styles 3.4 3.4 Employee Issues and Work Rules CHAPTER 3

2. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 3.1 3.1 The Importance of Leadership GOALS ● Recognize the importance of leadership and human relations. ● Identify important leadership characteristics and types of power. ● Describe four types of power available to leaders. CHAPTER 3 2

3. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Importance of Leadership ● Leadership in business ● Developing as a leader CHAPTER 3 3

4. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Leadership Characteristics ● Intelligence ● Judgment ● Objectivity ● Initiative ● Dependability ● Cooperation ● Honesty ● Courage ● Confidence ● Stability ● Understanding 4 CHAPTER 3

5. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Influencing People ● Management power ● Position power ● Reward power ● Expert power ● Identity power ● Using power effectively CHAPTER 3 5

6. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 3.2 3.2 Developing Leadership Skills GOALS ● Discuss why businesses value leadership skills of managers and employees. ● Identify and define five important human relations skills. CHAPTER 3 6

7. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Leadership in Business ● Developing leadership qualities ● Leadership skills for managers ● Leadership skills for employees CHAPTER 3 7

8. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Human Relations ● Self-understanding ● Understanding others ● Communication ● Team building ● Developing job satisfaction CHAPTER 3 8

9. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 3.3 Leadership Styles GOALS ● Describe three views of employees that affect the type and amount of management supervision. ● Differentiate among three leadership styles. CHAPTER 3 9

10. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Management Views of Employees ● Close management ● Limited management ● Flexible management CHAPTER 3 10

11. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Leadership Styles ● Autocratic leadership ● Democratic leadership ● Open leadership ● Situational leadership CHAPTER 3 11

12. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 3.4 3.4 Employee Issues and Work Rules GOALS ● Understand the manager’s role in recognizing and dealing with employees’ personal issues. ● Describe the importance of establishing and enforcing work rules. CHAPTER 3 12

13. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managing Personal Issues ● Balancing work and personal life ● Handling difficult personal problems CHAPTER 3 13

14. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Need for Work Rules ● Developing work rules ● Responding to rules violations CHAPTER 3 14