1. Business Intelligence & IT Governance A Report By Jovany Chaidez IS&IT Undergraduate December 3, 2008 BA458 IT Governance Fall 2008 The current trend and its implementation in modern businesses

2. Overview Introduction IT Governance –Performance Management Business Intelligence Business Intelligence 2.0 Conclusion

3. Introduction Businesses are constantly changing along with the market Each business faces a new challenge every day How can businesses forecast market trends better Business Intelligence provides the tools to make better forecasts Collection of past data can be turned into useful Information later on

4. IT Governance Defined as “the responsibility of executives and board of directors and consists of leadership, organizational structures and processes that ensure that the enterprise’s IT sustains and extends the organization’s strategies and objectives” Made up of 5 focus areas Strategic Alignment Value Delivery Resource Management Risk Management Performance Management We will look at BI from the Performance measurement area of IT Governance

5. Business Intelligence History Recognition of own strengths and weaknesses goes back to the early days Defined in 1989, by Howard Dresner “concepts and methods to improve business decision making by using fact- based support systems.” Core Capabilities Enterprise Performance Management puts an emphasis on key performance measures responsible for the transformation of information into an asset Information Discovery and Delivery responsible for making the process used by decision makers simpler allows users to share information across the organization Information Management responsible for improving the quality of data, understanding of the relationship, usage of information, and to ensure consistency across the business.

6. Key Performance Indicators Used to measure the business’s success within its market We are going to focus on three of them: Dashboards Scorecards Benchmarking The goal is to track and monitor strategy implementation, project completion, resource usage, and process performance using performance indicators Allows for translation of strategy into action in order to achieve goals.

7. Business Intelligence 2.0 Recognized in 2006 Created to help make ad hoc decisions Allows for continuous, real time analysis input, and flexibility as an event occurs Advantages User interfaces are focused on the user experience Packaging and distribute work as interactive applications Assist people in meeting goals Capability of managing security in a granular manner, versioning, and collaboration Expected Effects Convergence between BI technology and staff with operations Reduction in the rate of batch data warehousing Emergence of new data warehouse methodologies Disappearance of the “pyramid” model of BI usage

8. Conclusion Key for business is customer satisfaction Business intelligence helps with meet customer needs As markets grow so will the use of Business Intelligence BI gives companies a competitive advantage and better understanding of market BI 2.0 has created a new perspective on the topic Collaboration are expected to change from the traditional way There will be more ad-hoc decisions made What to do to prepare Recognize the situation Rethink analytics Think out of the BI box Shift your focus from data to people Think less about features, more about how people collaborate

9. Sources Business Objects. “Business Intelligence.” Business Objects. 5 Dec. 2008. Flanglin, Robert. “Business Intelligence 101.” Power HomeBiz Guides 25 Jun. 2005. Power HomeBiz. 7 Dec. 2008. Luhn, H.P. “A Business Intelligence System.” IBM Journal Oct 1958. IBM Journal. 5 Dec. 2008. Mehta, Sanjay. “BI 2.0 Technology.” MAIA Intelligence. MAIA Intelligence. 7 Dec. 2008. Power, D.J. A Brief History of Decision Support Systems. DSSResources.COM, World Wide Web,, version 4.0, March 10, 2007. Radien, Neil. “Business Intelligence 2.0: Simpler, More Accessible, Inevitable” IntelligentEnterprise.com 1 Feb. 2007. 5 Dec. 2008.. Van Grembergen, Wim. “The Balanced Scorecard and IT Governance.” Information Systems Control Journal. IT Governance Institute. 7 Dec. 2008.

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