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Published byHugo Baker Modified over 9 years ago
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Dr. Nivin Sharaf MD LMCC
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To be able to improve communication skills in day to day basis To be able to identify areas where misinterpretation can arise from To be able to deliver information in a professional, and efficient manner
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Content
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Emotional Impact Can be interpreted as : Negative Or Positive Examples??????????????
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Don’t assume identical interpretation of the message
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Happens when one of the components is missing If NOT a content-focused= Shallow, unimportant= waste of our time Content ONLY= Arrogant, overbearing, and ego driven
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1. Choice of information 2. Identifying whom to share the information with 3. How the information is delivered
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Level Depth Complexity Of the content
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To avoid mistakes ALWAYS communicate: 1- Beginnings & Endings: Allow the receiver to have an accurate perceptions about the quality, and timelines of your work 2- Changes: Positive or negative As quickly as possible 3- Developing needs: If the need is clearly understood, it has a greater chance of being suported(Document?) 4- Priorities & Deadlines: Give others time to anticipate and plan for future impact
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Identifying your critical communication points Involves all people who are directly or indirectly involved in your professional activity Better to broaden the depth of your communication network and share information as broadly and deeply as possible
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Selection of Language/Vocabulary/Jargon When people don’t understand they will not ask, they don’t want to appear stupid They will react negatively to your self- perceived superiority
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Words 7% Choose them carefully Accurate, and relevant Tone of voice 38% Law pitch, well modulated, conveys confidence…etc Non verbal communication 55%
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I did not say he stole the money.
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What you intend to say with your nonverbal language really doesn’t matter. It’s what the receiver interprets that counts Always take time to focus not only on what you say, but how will you say it. What will the receiver see and hear?
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Effective communication skills for scientific and technical professionals, by Harry E. Chambers 2001
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