1. ILL Networking and Document Delivery: a Comparison of Models from Five Different Countries and a Caribbean Network Pam White, Library Services Manager, West Dorset General Hospitals NHS Trust Cheryl Twomey, Head of electronic Knowledge Access Team (eKAT), London Health Libraries 9 th ILDS Conference, Estonia, September 2005

2. Overview National Health Service (NHS) is looking at developing a national model for ILL and/or document delivery services in England Formats and delivery mechanisms Technology support and staff involvement

3. Models from 5 Countries and a multinational network Iceland Australia BIREME United States Canada Italy

4. Current situation in NHS England 8 Regional ILL Networks, with differing operating procedures, at no charge 2 National, subject-specific networks (nursing and psychiatry) with small annual membership fee but no ILL charge National libraries (eg, British Library and British Medical Association Library) for fee-based document delivery services.

5. Vision for the NHS Easy access to required documents Timely manner Desired format Cost effective methods

6. Planning Considerations Electronic vs print formats Regional vs national models Impact of open access publishing Copyright and licensing implications Technical support Staff input on service delivery issues

7. Unmediated Document Delivery Services Available through databases such as PubMed Some libraries are experimenting with subsidised unmediated document delivery For NHS England, the use and development of existing shared collections are a cost effective means of increasing access to information

8. Electronic vs Print Licensed electronic journals Union lists should indicate limitations Copyright Formats – text, PDF, TIFF, other? Web-based vs e-mail

9. Local, Regional, National, Open Access Subscriptions Serials Management Service Open access journals not always checked before requesting ILLs

10. Consultation Staff End users Technical Support

11. Iceland Direct Internet access to large selection of literature National consortia purchasing, coordinated by National University of Iceland Funded mostly through library budgets

12. Iceland Single portal for searching electronic databases and accessing e-journals Plans to add access to all library catalogues through the portal Plans for Z39.50 and ISO ILL technology to facilitate automated ILL ordering and processing

13. Australia Shared collections through Australian National Bibliographic Database Kinetica Document Delivery = automated ILL system, ISO ILL compliant GRATISNET = free biomedical ILL network

14. Local Interlending and Document Delivery Administration System (LIDDAS ) project Fretwell Downing Informatics OLIB VDX (Virtual Document eXchange) software Implementation Team System configuration required a large amount of time-consuming collaboration

15. Consortia purchased electronic resources Slow decline in document delivery Monograph interlending more stable Licence conditions limit access Shared licensed access threatens diversified collections Collection evaluation becomes more important

16. Biblioteca Regional de Medicina (BIREME) Latin American and Caribbean Center on Health Sciences Information Serials Catalog in Health Sciences (SeCS) Cooperative Access to Documents Service (SCAD) Scientific Electronic Library Online (SciELO )

17. SCAD Web based, decentralized ILL system Can transfer the request to other ILL or document delivery services Delivered by traditional mail, fax, email (pdf or tiff format) or Ariel Fee service Links either to online full-text or to online ILL service

18. United States & Canada – DOCLINE ILL request and referral system for journal articles Routing table. Larger libraries do not receive all the requests Fee-based. Electronic funds transfer service (EFTS) facilitates administration

19. United States & Canada – DOCLINE Libraries can temporarily deactivate their participation in the system if short-staffed Accommodates web-based document delivery Loansome Doc feature allows the public to affiliate with a medical library for the purpose of requesting medical articles

20. Canada Institute for Scientific and Technical Information (CISTI) Coordinator for DOCLINE in Canada Also runs a separate document delivery service that does not require cooperation among libraries Intellidoc helps track orders for the document delivery service (not DOCLINE)

21. Italy Servizio Bibliotecario Nazionale (SBN) online Decentralised catalogue system ISO ASN.1.1 (translated to XML), HTTP Z39.50 gateway Dublin Core standards European project ONE 2

22. Discussion Cooperative agreements Library automation to free up staff time Automated and decentralized Technology- industry standards

23. Impact on ILL and Document Delivery Increasing amount of information available at the desktop lower ILL requests Licensed content restrictions Open access models may have limitations Access to the widest range of high quality literature is still important

24. Impact on ILL and Document Delivery Collaborative collection development Unmediated document delivery services Trend for cooperative access to decentralised catalogues

25. Conclusions Complementary collections Need for remote document supply Involvement of library services and staff ISO ILL protocol and other industry standards Centralization of document delivery is not a prerequisite for an efficient service for users

26. Finally Success of highly technical initiatives relies on successful communication between people

27. Thank you!! Pam White, Library Services Manager, West Dorset General Hospitals NHS Trust pam.white@wdgh.nhs.uk Cheryl Twomey, Head of eKAT ( electronic Knowledge Access Team), London Health Libraries cheryl.twomey@selwdc.nhs.uk www.londonlinks.ac.uk www.londonlinks.ac.uk