1. Communication Process

2. Communication
…..is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

3. The Communication Model

4. The Communication Model
Sender – the one who transmits and encodes the message

5. The Communication Model
Message – the Information that is exchanged between communicators
Conveys meaning and feeling

6. The Communication Model
Receiver – the person who intercepts the message and then decodes or interprets it.

7. The Communication Model
Feedback – response to the message, can be verbal or nonverbal

8. The Communication Model
Encoding – putting the message into words, pictures or gestures

9. The Communication Model
Decoding – interpreting the sender’s message

10. The Communication Model
Channel – the method, or medium, used to communicate information

11. The Communication Model
Interference/Noise – anything that disrupts communication
There are 3 types of interference or noise.
Physical
Psychological
Semantic

12. The Communication Model
Interference/Noise can be Internal or External
Interference can happen at any point in the communication process.

13. The Communication Model
Context – environment where communication takes place
Occasion
People
Task
Place (+/‐)
Time
Relationship between communicators
Climate (tone)

14. Barriers in the Communication Process
A barrier is any obstacle that blocks effective communication

15. Barriers in the Communication Process
There are 5 barriers that affect all of our communications.
Attitudinal
Cultural
Social
Educational
Environmental
Barriers, just like interference/noise, can be internal or external.

16. Characteristics of a Competent Communicator
Ethical
Integrity
Honesty
Aware of biases
Responsible
On time, organized, listens, present for the other
Accessible
Available, approachable, receptive, accepting of questions

17. Types of Communication

18. Types of Communication
Intrapersonal Communication Communication within yourself used to think about things, reason, and decide meaning Includes self‐esteem All communication begins at this level

19. Types of Communication
Interpersonal Communication Communication between two people that allows you to engage in relationships After intrapersonal communication, you use this type of communication most often each day

20. Types of Communication
Small Group Communication Formal or informal communication between three or more people

21. Types of Communication
Public Communication One person communicating to many Includes a teacher lecturing to a class, a politician giving a campaign speech, a minister presenting a sermon

22. Types of Communication
Mass Communication
Distribution of messages to a large number of people by means of modern technologies
Examples of mass media include:
*Radio *Magazines
*Television *Newspapers
*Film *Internet