1. Discover the many ways your EAP and work-life program can work for you. Employee Assistance and Work-life Services GHC-19462 2/08

2. What is an EAP and Work-life Program?  Provides help to you and eligible family members  Addresses any issue that is affecting your life and work

3. Access When You Need It  EAP and work-life services are available anytime, any day, 365 days a year.  There is no cost to you for using these services. Your employer provides this service to you as a benefit.

4. What does the EAP and Work-life Program Provide?  A combined resource for a vast array of questions, needs, issues, or concerns you may have  Easy access

5. Why This Program? Personal and work problems can:  Become overwhelming  Affect your job performance  Interfere with family and work relationships

6. How do EAP and Work-life Services Help? Primary purpose is to help you and your family address personal and professional issues and live better and happier lives

7. How Do I Begin?  One phone call to the toll-free number puts you on the path to help and resources.  It doesn’t have to be a crisis to call.  Your EAP addresses both complex issues and everyday questions.

8. What Happens When I Call?  A customer service representative will ask you for your name.  You will then speak with an employee assistance manager (EAM) who will ask you some questions.  The EAM will suggest the next steps to resolve your request or issue and arrange for such assistance when necessary.

9. What Does Help Include?  Handling a crisis  Accessing appropriate resources in the community  Identifying an experienced, licensed professional conveniently located near your home or office for a face-to-face session (in selected models)  Providing help accessing services from counselors, hospitals, or other programs covered by your behavioral health benefits  Connecting you to our work-life consultants for assistance

10. Is My Information Confidential? We maintain strict confidentiality within the limits of the law.  We do not share personal information unless mandated by law or you give your written permission. Two exceptions to confidentiality mandated by law:  If neglect or abuse of a child or vulnerable adult is involved  If harm to self or harm to others is imminently likely

11. Common Issues We Address in the EAP Life  Depression and anxiety  Marital problems and divorce  Personal and family issues  Alcohol and drug problems  Stress

12. Common Issues We Address in the EAP Work  Co-worker relationships  Change and transition  Balancing work and personal life  Relocation  Business travel  Job stress  Communication

13. Common Issues We Address in the EAP Family  Childcare resources  Parenting  Adoption  Child development  College planning  Caring for older adults

14. Common Issues We Address in the EAP Money  Budgeting  Debt management  Home buying and refinancing  Identity theft  Retirement planning  Insurance  Estate planning  Tax planning

15. Common Issues We Address in the EAP Everyday Issues  Consumer information  Home remodeling and repair  Home and car buying  Big-ticket purchases  Pet-care resources

16. Common EAP and Work-life Issues Legal  Estate planning  Legal forms (wills, living wills, power of attorney, final arrangements)  Free initial legal consultation, 25 percent discount from standard legal fees for subsequent services

17. Easy-to-Use Website  You can also go online to access tools and resources needed to address life’s challenges – Major life events – Health issues – Relationships – Financial issues – Legal issues – Substance abuse problems – Work issues

18. Help for Managers  The Website also provides help for managers: –How to deal effectively with employees –How to be better managers –Federal laws, such as the American Disabilities Act

19. Resources You’ll Find Online  Life articles  Booklets  Newsletters  Streaming audios  Legal library  Medical reference library  Helpful Web links  Worksheets, checklists, forms and guides

20. Helpful Online Tools  Financial calculators  Webinars  Moderated chats and bulletin boards  Medicare Interactive  Self-assessments

21. Helpful Online Resource Locators  Childcare locator  Eldercare finder  Summer camp locator  Distance learning locator  K-12 and college locators  Health and wellness locators

22. Accessing Your EAP Start taking advantage of your EAP and work- life services today! Call 1-866-440-6556 Go Online: Humana.com/eap Your user ID and password are located on the EAP card in your employee assistance and work-life brochure. You can also check with your benefits administrator for information.