1. Army Welfare Service

2. ARMY WELFARE SERVICE ANDOVER AREA
PERSONAL SUPPORT

3. ARMY WELFARE SERVICE Andover Area
MAJ (RETD) A Couzins
WELFARE SUPPORT OFFICER
PERSONAL SUPPORT
COMMUNITY SUPPORT
ADMIN SUPPORT
OFFICE MANAGER
SAWW
SCDW
CLERKS x 2
CDW x 6
Abingdon, Bicester, Bordon, M/Wallop, Thorney Island, Worthy Down
AWW X 6

4. How Army welfare support works
Brigade/Garrison Commander Secondary Level
Local Authority
Support (UK)
RELATE
HOMESTART
Army Education
Centre
Army Welfare Service (AWS)
Confidential
Support
Line
British Forces
Social Work
Service (Overseas)
Community
Support facilities
Youth/Community
Workers (AWS)
Army Families Federation
Commanding Officer
Primary Level
Unit Welfare Officer
Padre
Medical Officer
Regimental Administrative Officer
Regimental Career Management Officer
HIVE
WRVS
Army Families Federation
. CO AND UNIT WELFARE OFFICER AT THE CENTRE.
THESE PERSONNEL ISSUES REALY EVERYBODY’S BUSINESS.
AIM OF THIS CHANGE, TO ACHIEVE CONSISTENT, BEST PRACTICE ACROSS THE ARMY.

5. AWS Mission Statement
Army Welfare Service
“To provide a comprehensive, professional, and confidential welfare support service, responsive to the needs of individuals, families and the chain of command, in order to maximise operational effectiveness of servicemen and women”.

6. CONFIDENTIALITY CODE
Army Welfare Service
All AWS personnel are required to comply to the confidentiality code.
Apart from exceptional circumstances:
Risk of harm to themselves or others
To prevent a serious criminal act
If there is or likely to be, a breach of National Security
A serious contravention of military law
If a soldier is no longer fit to carry out his/her duty

7. How We Work Use of Social Work Skills and Principles. Use.
Army Welfare Service
Use of Social Work Skills and Principles.
Use.
Empathy.
Unconditional Positive Regard.
Congruence.
Effective Listening and Communication Skills.
Be Generally Polite, Respectful and Positive.

8. WORK UNDERTAKEN BY THE PERSONAL SUPPORT GROUPS
Army Welfare Service
1. Child Protection Work.
Statutory responsibility for child protection matters within UK is the responsibility of Local Authority Social Work Departments. Child Protection Conferences attended by various agencies and chaired by Independent S/W.

9. 2. Work With Adult Survivors of Abuse.
Army Welfare Service
2. Work With Adult Survivors of Abuse.
Emotional, Physical, Sexual
1 in 3 children live in poverty in the UK
Child Sexual Abuse - 50 % females
Child Sexual Abuse - 25% males
3. Relationship Work.
Married and other partners

10. Army Welfare Service
4. Work With Victims and ‘SOME’ Perpetrators of Domestic Violence & Anger Management.
Sexual, Physical, Emotional, Psychological
Women experience DV in 1 in 4
Some studies show that DV rates between 25% and 50% of all reported violent crime in the UK

11. e.g. Post Natal Depression Reactive Depression Alcohol Abuse
Army Welfare Service
5. Support for Individuals and their Families with Mental Health Problems (in conjunction with GPs, Psychiatrists, CPNs etc)
e.g. Post Natal Depression
Reactive Depression
Alcohol Abuse

12. 6. Support to Individuals & Families Following Bereavement.
Army Welfare Service
6. Support to Individuals & Families Following Bereavement.
7. Support and Information for Individuals and Families in the Movement from Service to Civilian Life.
e.g. work with irregular occupants.
Housing particularly for the UK
8. Support and Information for Individuals and Families with Special Needs

13. 9. Debt Management and Advice on Financial Services.
Army Welfare Service
9. Debt Management and Advice on Financial Services.
CSA, Gambling, CCJ’s.
10. A ‘Signpost’ Agency for the Garrison.
Garrison Guides / Magazine Articles.
11. Offer Advice on Equal Opportunities, Bullying, Harassment.

14. ATTRA Policy Recent Changes Reflect: Human Rights Act:
Army Welfare Service
Recent Changes Reflect:
Primacy of Welfare
AWS access without unit knowledge!
UNCRC - Care of under 18’s
Human Rights Act:
Articles - 8, 9, 10, 12, 14
Child Protection Procedures:
Still Apply
Care Leavers -

15. LIAISON WITH OTHER AGENCIES
Army Welfare Service
Unit - UWO, RAO, Unit Padre
Social Services - Police/RMP
Health - MO/GP’s, HV’s, CPN’s, Midwives
Education - LEA, Local Schools, Pre-Schools, Nurseries
Voluntary Agencies - HIVE, Homestart, Victim Support, Relate
UK Statutory Agencies - SSD, Housing Agencies (LA & Housing Associations), Benefits Agency, Child Support Agency (CSA)

16. MAKING REFERRALS Self Unit UWO GP WRVS Social Services Police Friends
Army Welfare Service
Self
Unit
UWO GP
WRVS
Social Services
Police
Friends
Family
Anybody Else!

17. Any Questions?
Army Welfare Service

18. Army Welfare Service