1. MIS5102: Process Improvement and Innovation Course Introduction

2. Where this course fits in… MIS5001 Information Technology Management Introduction to Information Technology Understand role of IT in improving firm performance Learn common justifications for IT initiatives N/A MIS5102 Process Improvement and Innovation Fundamentals of Business Process Analysis N/A Communicate IT value to business audience Learn business analysis and consulting skills Analyze requirements for IT-enabled business change MIS5108 Digital Business Strategy Strategic Value of Information Technology Identify and evaluate strategic value of IT Develop business case for IT-related initiative Identify business opportunities. Develop a plan for organization change MIS5101 Business Intelligence Data, Information and Knowledge management Apply business intelligence to solve business problems Create value realization plan for business intelligence Integrate data across multiple sources Develop information security policies and plans MIS5112 Design & Innovation Techniques for Envisioning New Products and Services Perform gap analysis to recognize needs Articulate organizational implications for new solutions Analyze complex environments within and beyond the firm Develop transformative solutions Understand issues in successful IT strategy implementation Evaluate IT investments and IT- enabled business opportunities. Form a business case for a technology initiative. Analyze a current business process and improve it (BPM). Plan transition to new systems and processes. Information Technology Management Core Choose Three (plus one open elective)

3. Key elements of this course Systems Analysis Project Management

4. What is Systems Analysis? The study of sets of interacting entities (Wikipedia) The study of an activity or procedure to determine the desired end and the most efficient method of obtaining this end (Answers.com)

5. What is Project Management? The discipline of planning, organizing, securing, and managing resources to achieve specific goals (Wikipedia)

6. Both systems analysis and project management are about understanding processes

7. Why Care? http://online.wsj.com/news/articles/SB10001424052702 304441404579119740283413018 “Six days into the launch of insurance marketplaces created by the new health-care law, the federal government acknowledged for the first time Sunday it needed to fix design and software problems that have kept customers from applying online for coverage.” (WSJ, 2013) “An electronic ballot scanning device slated for use in the upcoming presidential elections, misreads ballots, fails to log critical events and is prone to freezes and sudden lockups.” (Computerworld, 2012) http://www.computerworld.com/s/article/9223187/E_voting_ machine_freezes_misreads_votes_U.S._agency_says

8. Why Care? “IBM is taking supply chain technology that it first used in the pharmaceutical industry to track pills from the manufacturer to retail stores and is applying it to the pork industry.” (Computerworld, 2011) http://www.computerworld.com/s/article/9222740/IBM_tracks_pork_c hops_from_pig_to_plate?taxonomyId=132 “Adventist Health System's success in quickly enabling CPOE in all of its hospitals was more about planning, commoditization and staying on task than technology execution…” (Computerworld, 2011) http://www.computerworld.com/s/article/9222681/How_26_hospitals_ deployed_e_order_systems_in_28_months?taxonomyId=132

9. Road map for the course… Process versus systems thinking Innovation Theory Process decomposition Process and Systems Thinking Defining the problem Gathering requirements Writing an RFP Systems Analysis Portfolio management Project planning Contrasting development methodologies Project Management Change management Conflict management Why IT projects fail Managing Complexity