Download presentation
Presentation is loading. Please wait.
Published byCuthbert Sanders Modified over 9 years ago
1
Fastest, easiest, most valued.
2
Today’s Journey State of Hertz State of Hertz State of Partnership State of Partnership Tools For You Tools For You State of Industry State of Industry
3
We continue to operate in a very competitive market place RAC Pricing has decline for the last 3 years Fleet residual value likely to decline Wall Street Analysts say RAC pricing NEEDS to increase These Factors likely to effect corporate pricing strategy in the future State of Industry...
4
State of Hertz Our Vision Hertz will be the global leader in mobility and equipment solutions Our Mission Our Mission is to be the lowest cost, highest quality and most customer focused rental company in every market we serve, creating value for our shareholders. We will achieve our Vision and Mission by focusing on, and balancing, customer satisfaction, employee satisfaction and asset management, with equal emphasis on efficiency and growth.
5
Mobile Gold Alert Gold Choice E-Return Express Rent Kiosks Hertz On Demand Customer Experience Market Differentiated Value Proposition of Speed, Ease & Value through proprietary products, programs…. Available free to Hertz Gold Plus Rewards Customers
6
Mobile Gold Alerts – Your Carfirmation™ is here! Carfirmations™ launched as email in December 2011 and SMS in March 2012 Available free to all Gold Plus Rewards members – sign up on Hertz.com profile Industry 1 st by Hertz – no other car rental company can offer this service
7
Gold Choice – The Power to Choose! Gold Choice gives Gold customers the power to choose a different car to the one allocated No charge for service, simply hop in and drive to the exit gate Unique proposition combining benefit of guaranteed car ready and waiting, with choice to switch Available at all Gold US airports and rolling out to 8 European airports
8
ExpressRent™ Kiosks - Live Agent support ExpressRent™ Kiosks allow customers to skip the lines and still deal with a real person Walk up without reservation or quick pick up of rental agreement and direction to car or real-time support Unique combination of kiosk self-service with live agent – quick and easy
9
Express Return- Drop & Go! Paperless eReceipts are sent straight to inbox after the rental On return, Gold customers can simply note down mileage, fuel level and time on the return slip and leave the keys and go Perfect for the busy regular traveler and the conscientious Green
10
Hourly / Daily Rates include: Gas Insurance Maintenance GPS Navigation 24/7 roadside assistance In-car customer service 180 free miles per day The benefits of car ownership without owning a car!
11
Proprietary Technology 24/7 on demand self-service technology! RFID Card/Fob Access 24 Hour Roadside Assistance 24 House In House Member Care Center Remote Lock/Unlock Anti Theft Immobilizer GPS Positioning System In Car Screen Pad Real-time Reporting Fuel Included NeverLost GPS Inclusive of liability and LDW Reserve Access Drive
12
Hertz is THE standard for excellence… ‣ In their recent US Car Survey, Hertz was voted best car rental brand in 15 categories including best overall and best for business… “Hertz is No. 1 by virtually all standards that we survey and, at the same time, is considered a solid value. The degree of Hertz’s victory in this year’s survey is most impressive” - Tim Zagat
13
Awards & Accolades #1 Car Rental Company with the “Best Program” across global regions in all categories. Hertz swept all 6 available categories “Best Rewards Program” Americas Europe/Africa Middle East/Asia/Oceania “Outstanding Benefit” Americas Europe/Africa Middle East/Asia/Oceania
14
Awards & Accolades Best Intranet Employee Portal for BenefitsPlus from Employee Benefit News World’s Best Car Rental Agency and inaugural member of Travel + Leisure’s World’s Best Awards Hall of Fame Best Use of a Social Media Platform – Travel + Leisure SMITTYS Award Business Travel Innovation Awards from Global Business Travel Assoc. (GBTA) and Fast Company for: Sustainable Practice (Green Traveler Collection), Travel Personalization (Gold Choice), and Traveler Productivity (NeverLost) Best Car Rental Chain in the World by Frequent Business Traveler Best Luxury Travel Brand of the Year by LUXGetaway CIO Magazine names Hertz & ExpressRent Kiosks one of 100 innovative organizations using IT effectively to create business value Hertz Sweden: Most Environmentally Friendly Car Rental Company by Swedish Association of Green Motorists
15
Hertz: A Premier Global Brand Source: Consumer Tracking Study Q2 2012; When asked the question “Which car rental company is the best overall?” Renters know us, prefer us, trust us
16
*Hertz.com (2011) Hertz Fuel Efficient Cars Fleet % based on MPG Hertz fleet composition: most fuel efficient in the industry Fuel Efficient Fleet
17
New counters Video walls with go-panels featuring local weather, travel news On-the-go concessions (in pilot) Hertz Road Trip Radio Upgrade to Top Global Airport Facilities
18
Upgrade to Hertz Buses GPS Bus tracking Broadcasting location to customers Flat Screen Technology Gold Board Flight Information Near Field Communications On-board Kiosks Two entry/exit doors Bar code readers Automated Intercom Trip Updates 2D Code Signs Internet WiFi Hertz Road Trip Radio
19
State of our Partnership Hertz share up.4 points now 2 nd behind National Increased Financial Support for CBTG 7% 2012 YTD; 25% 2011 YE 2012 Hertz “Coupons” listed on CBTG Website Hertz Reps assigned to CBTG agencies receiving regular updates from me Participation in 2 quarterly meetings in 2012 “One-off” Assistance being provided as requested
20
CDP # 317491 10% commissions Use the CBTG CDP # 317491 and get Preferred Rates & Preferred Commissions. Your clients receive discounted rates & You earn 10% commissions on Weekly & Weekend Rentals. Everybody Wins When You Book Hertz!
21
As a reminder, program benefits are: Benefits for your Clients Up to 20% Off Hertz Business Travel Rates Free Rental Days Earn 1 credit for every qualified rental day 15 rental credits earn a Free Rental Day Certificate Customized Billing Options Employees can earn their own free days through Hertz #1 Awards ® Complimentary membership in Hertz #1 Club Gold ® Benefits for your Agency 10% Commission 5% commission on all bookings made with the Hertz Business Account CDP# 5% Agency Referral Bonus* $50 Hertz Rental Certificate when newly enrolled account completes their first rental Better BAP Override Scale Quarterly Market Share Bonus Benefits for your Front-Line Agents Free Rental Day Certificate for every new account enrolled 10 Agent Gold Rewards ® Points on qualifying rentals of 3 days or longer Hertz Business Account Program is now called Hertz Business Rewards For full details, visit hertz.com/businessrewards
22
1. Hertz News Online Quarterly Online Newsletter. #1 resource for the latest information. Visit www.agentnewsonline.com to sign up today!www.agentnewsonline.com 2. Travel Agent Discount CDP # 69212 offers: Up to 20% off on Retail Rates 3. Agent Gold Rewards Hertz's Travel Agent Loyalty Program. Sign up at www.hertzagentgold.com www.hertzagentgold.com Tools You Can Use...
23
Traveling at the Speed of Hertz means every journey will be… Faster, easier, safer, more productive and more rewarding!
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.