1. Business Etiquette Group B - Lindsey Preston, Nicholas Brogdon, Devin Webb, Gary Mims and Sara Grooms

2. What is Business Etiquette? A popular business website defines business etiquette as social guidelines and manners to be followed in business situations when dealing with others

3. Why is Business Etiquette Important? "Your skills can get you in the door; your people skills are what can seal the deal." – Peter Post It helps you portray your professional image Helps keep the workplace friendly

4. What You Need to Know Proper business etiquette is important in all business situations Always be respectful and courteous Business etiquette can be achieved by following some of the simple manners you learned in grade school like being polite, respectful, and using correct grammar

5. Always be Punctual Try to always be early Plan ahead for heavy traffic, accidents, or other delays Being ahead of schedule will show the employer that you take pride in your work “To be early is to be on time, to be on time is to be late, and to be late is to be unacceptable”

6. Appearance in the Workplace Dress professional and conservative Always be well groomed and show you care about your appearance No headwear unless for religious purposes Flip flops or any other open toed shoes are discouraged

7. Co- worker Etiquette Respect personal space in the office Know the company hierarchy and where you fit Give appropriate compliments to coworkers when they are deserved Ask/offer help Always use appropriate language Work together as best you can

8. Attending A Meeting Be on time Be prepared Bring a notebook and pen Participate Be polite and attentive Conduct yourself professionally Thank the chairperson

9. Running A Meeting Plan ahead Set a clear agenda Set a time limit Encourage punctuality Manage the meeting Avoid engaging in arguments Summarize at the end Follow-up

10. Email Etiquette Avoid lengthy emails Pay attention to tone of the email Don’t use punctuation marks to make things important Always use subject line Respond promptly to your email

11. Phone Etiquette Always identify your self and your company When leaving a voicemail, give your name, number and brief message Return phone calls within 24 hours Always have a pleasant tone Speak clearly

12. Business Dinner’s Follow the host Sit up straight Taste food before seasoning Always pass salt and pepper together Tear off pieces of bread with hands If in doubt whether a food is a finger food, use a fork

13. Business Introduction Introduce people in business based on rank Shake their hands firmly, stand straight and smile Do not use honorific titles State your full name Do not call a person by his or her first name when meeting for the first time

14. Conclusion Above all, have a positive attitude Show your professionalism Thank you for listening Any questions? Want more etiquette tips? –www.ravenwerks.comwww.ravenwerks.com –www.selfgrowth.comwww.selfgrowth.com –www.mannersthatsell.comwww.mannersthatsell.com