1. Chapter 1 Introduction to Supply Chain Management 1-1Copyright 2011 John Wiley & Sons, Inc.

2. Lecture Outline What is Supply Chain Management (SCM)? Boundary Spanning Nature of SCM The Rise of SCM Characteristics of a Competitive Supply Chain Trends in SCM Careers in SCM and Professional Organizations Review Copyright 2011 John Wiley & Sons, Inc.1-2

3. What is Supply Chain Management? Supply Chain Management (SCM) is the design and management of flows of products, information, and funds throughout the supply chain Copyright 2011 John Wiley & Sons, Inc.1-3

4. Supply Chain Stages A typical supply chain may involve many different trading partners, called stages Stages may include: –Suppliers –Producers –Wholesalers/Distributors –Retailers –Customers Copyright 2011 John Wiley & Sons, Inc.1-4

5. SCM Activities SCM activities include: Coordination –coordinate the movement of goods, services, and funds through the supply chain Information Sharing –share forecasts, point-of-sale data, planned promotional campaigns, and inventory levels Collaboration –jointly plan, operate, and execute business decisions as one entity 1-5 Copyright 2011 John Wiley & Sons, Inc.

6. Managing Flows Through the Supply Chain Managing Flows of Products, Information, and Funds: Flow of Products –from the beginning to the final customer –Reverse Logistics 1-6 Copyright 2011 John Wiley & Sons, Inc.

7. Managing Flows Through the Supply Chain Continued Flow of Information –simplified supply chains utilize data from point-of-sale back to suppliers –real time information reduces uncertainty and inventory levels Flow of Funds –funds are transferred in both directions along the supply chain –supply chain compression 1-7 Copyright 2011 John Wiley & Sons, Inc.

8. The Bullwhip Effect Fluctuation and distortion of information increases as it moves up the supply chain –each stage of the chain carries progressively more inventory –the longer the supply chain, the greater the opportunity for the Bullwhip Effect –sharing point-of sale information with all members of the supply chain can combat the Bullwhip Effect Copyright 2011 John Wiley & Sons, Inc.1-8

9. Customer Focus The final customer is the driving force of the supply chain –products are "pulled" through the supply chain Copyright 2011 John Wiley & Sons, Inc.1-9

10. The Service Supply Chain Service Supply Chains –focus more on the interaction between the customer and provider –often rely on customers as the supplier of inputs –tend to be shorter than manufacturing supply chains –are often more like hubs than chains –do not have inventory as a buffer Copyright 2011 John Wiley & Sons, Inc.1-10

11. The Boundary-Spanning Nature of SCM SCM spans and integrates functions within and between enterprises of the supply chain through: –Intra – Organizational Integration –Cross – Enterprise Integration Copyright 2011 John Wiley & Sons, Inc.1-11

12. The Boundary-Spanning Nature of SCM Continued Intra – Organizational Integration –Marketing links the organization to its customers –Operations organizes the transformation of raw materials into finished products and services –Sourcing links the organization to its suppliers –Logistics is responsible for moving and positioning inventory throughout the supply chain –company-wide integration supplants “silo” mentality Copyright 2011 John Wiley & Sons, Inc.1-12

13. The Boundary-Spanning Nature of SCM Continued Cross – Enterprise Integration –various supply chain organizations functioning as a single entity to satisfy the final customer Keys: –information technology as an enabler –relationship management –collaborative planning –sharing of risks and rewards –win-win strategy Copyright 2011 John Wiley & Sons, Inc.1-13

14. SCM Versus Logistics SCM –concerns the collaboration between supply chain partners in a strategic effort to achieve superior competitiveness SCM manages different aspects of the coordination process such as: –information –technology –distribution Copyright 2011 John Wiley & Sons, Inc.1-14 –products –finances –relationships

15. SCM Versus Logistics Continued Logistics –the part of SCM that is concerned with managing the flow of inventory Copyright 2011 John Wiley & Sons, Inc.1-15

16. The Rise of SCM SCM evolved in the 1990s and has proven to be necessary for successful global competition Contributing to the Trend: –companies found savings by planning and managing their supply chain more effectively –advances in information technology –improvement in transportation methods –greater customer empowerment Copyright 2011 John Wiley & Sons, Inc.1-16

17. Characteristics of a Competitive Supply Chain Key characteristics of a competitive supply chain include: –Responsiveness –Reliability –Relationship Management Copyright 2011 John Wiley & Sons, Inc.1-17

18. Responsiveness The ability to move quickly to meet customer demands –Agility –Short Supply Chains –Demand-Driven rather than Forecast-Driven 1-18 Copyright 2011 John Wiley & Sons, Inc.

19. Reliability Uncertainty –uncertainty is the main reason why companies carry safety stock resulting in higher costs Visibility –visibility improves reliability in supply chains Supply Chain Coordination –sharing of real-time data and information through information technology improves visibility and therefore supply chain reliability 1-19 Copyright 2011 John Wiley & Sons, Inc.

20. Relationship Management SCM is primarily about the management of relationships across networks of companies –Traditional Adversarial Relationships –Relationship Building and Collaboration –“Single-Sourcing” 1-20 Copyright 2011 John Wiley & Sons, Inc.

21. Trends in SCM Globalization Outsourcing Technology Postponement The Lean Supply Chain 1-21 Managing Supply Chain Disruptions Supply Chain Security Sustainability and the “Green” Supply Chain Innovation The Financial Supply Chain Copyright 2011 John Wiley & Sons, Inc.

22. Globalization The concept of the “Global Marketplace” became possible due to changes in: –Information Technology –Transportation –Government Policies 1-22 Copyright 2011 John Wiley & Sons, Inc.

23. Outsourcing –hiring a third party to perform a set of tasks for a fee Increased Competitive Pressure –forces companies to focus on what they do best and outsource other activities Core Competencies –create superior value by managing core competencies better than competitors 1-23 Copyright 2011 John Wiley & Sons, Inc.

24. Technology Information Technology can be viewed as an enabler of SCM –Internet –Enterprise Resource Planning (ERP) Software –Wireless and Satellite Communication –Global Positioning Systems (GPS) –Radio Frequency Identification (RFID) 1-24 Copyright 2011 John Wiley & Sons, Inc.

25. Postponement –completion of the final product is postponed to the last possible moment till local demands are known –strategy for companies to reach diverse geographic areas while still providing local customization 1-25 Copyright 2011 John Wiley & Sons, Inc.

26. The Lean Supply Chain Lean Supply Chain –the set of all organizations directly linked by upstream and downstream flows of products, services, finances, and information that collaboratively work to reduce cost and waste 1-26 Copyright 2011 John Wiley & Sons, Inc.

27. Managing Supply Chain Disruptions Increased Risk –Global Sourcing –Lean Operations Supply Chain Disruptions –Transportation Delays –Industrial Plant Fires –Work Stoppages –Natural Disasters –Terrorist Attacks 1-27 Copyright 2011 John Wiley & Sons, Inc.

28. Managing Supply Chain Disruptions Continued Strategies –Backup Suppliers –Excess System Capacity –Screening Suppliers for Risk –Developing Disruption Plans –Anticipating Disruption Costs 1-28 Copyright 2011 John Wiley & Sons, Inc.

29. Supply Chain Security The study of ways to protect security while maintaining efficiency is now a key issue Government Regulations –Customs-Trade Partnership Against Terrorism (CTAT) –Container Security Initiative (CSI) Supply Chain Security –Theft and Product Tampering –Electronic Seals –RFID and GPS 1-29 Copyright 2011 John Wiley & Sons, Inc.

30. Sustainability and the "Green" Supply Chain Environmental Concerns –climate change, energy use, environmental contamination, resource depletion Sustainable Supply Chains –design processes to use environmentally friendly inputs and create outputs that can be recycled and that do not contaminate the environment Examples –“Smart Packages” –Filling Trucks as full as Possible 1-30 Copyright 2011 John Wiley & Sons, Inc.

31. Innovation Designing –new products –new cost-cutting production processes –more efficient product delivery mechanisms Competing on Innovation –typically shorter supply chains –involve suppliers early in design process –utilize supplier product and process improvement ideas 1-31 Copyright 2011 John Wiley & Sons, Inc.

32. The Financial Supply Chain There is a trend to redesign entire supply chains and search for less costly sources of supply Strategies –Global Sourcing –Production Outsourcing –Outsourcing Noncore Activities “Cash-to-Cash Cycle” –the time it takes to convert an order into cash 1-32 Copyright 2011 John Wiley & Sons, Inc.

33. Careers in SCM and Professional Organizations Examples of SCM job duties: Entry-Level Management Positions –conduct product evaluations, generate forecast reports, perform online replenishment Middle Level Management Positions –responsible for accurate and timely product movement throughout the supply chain Senior Executive Positions –document and execute a global SCM plan 1-33 Copyright 2011 John Wiley & Sons, Inc.

34. Review 1.SCM is the design and management of flows of products, information, and funds throughout the supply chain. A supply chain is the network of all entities involved in producing and delivering a finished product to the final customer. 2.The bullwhip effect is the fluctuation and distortion of information as it moves up the supply chain, from retailer, manufacturer, to supplier. 1-34 Copyright 2011 John Wiley & Sons, Inc.

35. Review Continued 3.SCM activities involve coordination, information sharing, and collaboration. 4.Intra-organizational integration is participation and coordination of activities between different organizational functions within the organization. 5.Cross-enterprise integration is the participation and coordination of activities between different organizations that comprise the supply chain. 1-35 Copyright 2011 John Wiley & Sons, Inc.

36. Review Continued 6.Logistics, in contrast to SCM, consists of the tasks involved in moving and positioning inventory throughout the supply chain. 7.Competitive supply chains are responsive, reliable, and engage in relationship management with members of the supply chain. 8.Trends that impact today’s supply chain include globalization, outsourcing, technology, postponement, lean, supply chain disruptions, security, sustainability or “green,” innovation, and the financial supply chain. 1-36 Copyright 2011 John Wiley & Sons, Inc.

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