1. Learning Intentions First: Review CC case studies Students will be able to: Define Policy & Procedure Identify business environment pressures on policy Outline steps in policy development & evaluation Next lesson: look at the ethics of policy development and a case study

2. Corporate Culture RB Case Study Questions: 1.Explain how RB's strategy relies on setting the right kind of corporate culture 2.What reason did RB 'let go' of 80% of staff during the merger of the two companies? 3.Discuss how diversity is vital for the culture of 'constructive conflict' that the firm values as a positive problem solving tool. 4.How is 'international, speedy mobility' important to the corporate culture of RB? Discuss how it contributes to the firm's success.

3. Corporate Culture Nike Corporate Culture Case Study

4. Management Structure (Chap. 4) Definition Bureaucracy Flat vs Traditional structure Different forms of functional structure Pros & Cons of each structure Matrix, Organic & Network Structures Corporate Culture (Chap. 4) Definition Elements of corporate culture Real vs. Official Management’s role in developing How can it be changed or improved? Policy Development & Ethics (Chap. 4) Definition Macro pressures on policy Operating pressures on policy Internal pressures on policy Steps in policy development Policy evaluation Ethics & CSR Management Roles, Skills & Styles (Chap. 5) Definitions Planning SWOT Analysis Good leadership Controlling Management Styles: definitions, pros, cons, example Situational Approach Management skills: delegation, communication etc Competencies Skills & Styles AREA OF STUDY 2 – Internal Environments of LSOs  ☐ ☐☐ ☐  AOS 2 SAC covers first three parts (Management Structures, CC & Policy) Will be on last Wednesday (27 th ) AOS 2 SAC covers first three parts (Management Structures, CC & Policy) Will be on last Wednesday (27 th )

5. Policy Business Management AOS 2: Internal Environments of LSOs

6. Policy is a written statement of processes and procedures, rules and regulations, which embrace the strategic direction of the organisation. They assist managers with a decision making model, and ensure decisions are consistent and help achieve organisational objectives. Can be instigated at lower levels of the organisation, however it is most likely that any policy change initiated at lower level will still require senior management approval. Policy Development

7. Internal and external pressures influences the need for and development of policies. The next slides will examine (a) macro, (b) operating and (c) internal pressures which influences policy development. MACRO PRESSURES ON POLICY DEVELOPMENT 1.Legal Changes: Changes in the macro environment results in or forces the development of policies in order to achieve compliance to acceptable organisational behaviour, eg: the Victorian Equal Opportunity Act 1995, Smoke Free Workplace Pressures for Policy Development

8. 2.SOCIAL RESPONSIBILITY: Social responsibility is the accountability of a business towards its stakeholders. Social responsibilities involve the LSO engaging in activities which go beyond making a profit, eg: Ronald McDonald House. LSO’s can be socially responsible in the following areas: i.Environment ii.Community iii.Equal Opportunity Employment 3.GLOBALISATION AND OTHER INTERNATIONAL PRESSURES: Examples of how this has influenced policy development is; terrorism, SARS, global financial crises. 4.CHANGES IN TECHNOLOGY: Due to technology constantly changing this results in policy development eg: email has exploded as a form of communication in the workplace, this has resulted in LSO’s developing an email policy to control and regulate its use. Many organisations are now issuing social media policies as well.

9. 1.REGULATORY BODIES: Regulations are laws not directly made in parliament, but by other bodies who have the power to make such laws, e.g. the Environmental Protection Authority (EPA) and a Waste Policy in an organisation. 2.LOBBY GROUPS: Lobby groups place pressure on LSO’s influencing their decisions and policies, e.g. the lobby group that stalled the dredging of Port Phillip bay and made it difficult for the Victorian government. 3.TRADE UNIONS: Trade unions place pressure on LSO’s by pressuring them to change or develop policy to protect the interests of the workers they represent, eg: Victorian Nurses Unions are protesting against the VIC government’s new wages/working hours. Operating Pressures on Policy Development

10. 1.OWNERS/SHAREHOLDERS: Shareholders as owners of a company can pressure management on internal issues, eg; policy on executive salary and pay out when they leave. 2.MANAGEMENT: Management obviously can develop policies on dress codes, employee behaviour (AFL clubs). 3.EMPLOYEES: employees can influence policy development such as flexible work hours. Internal Pressures on Policy Development

11. Complete questions 1-5 on page 87 Activity 4.9

12. 1.Issue identification: ‘this is wrong we need to fix it’. 2.Research and analysis: what exactly needs to be changed, and what are the possibilities for the exact form of the change? 3.Consult Stakeholders: ‘what do those affected by a new policy think?’ 4.Policy development: ‘creating a draft policy’ 5.Draft policy made available: ‘this is what is being proposed’ 6.Policy approval: ‘this is what the policy is going to be’ 7.Evaluation: ‘did the new policy help us achieve organisational goals?’ The Policy Development Process

13. 1.Issue identification: ‘this is wrong we need to fix it’. 2.Research and analysis: what exactly needs to be changed, and what are the possibilities for the exact form of the change? 3.Consult Stakeholders: ‘what do those affected by a new policy think?’ 4.Policy development: ‘creating a draft policy’ 5.Draft policy made available: ‘this is what is being proposed’ 6.Policy approval: ‘this is what the policy is going to be’ 7.Evaluation: ‘did the new policy help us achieve organisational goals?’ The Policy Development Process Go to page 89/90 and summarise what is involved in each step

14. Once a policy has been developed, then a procedure needs to be adopted for the implementation of that policy. A procedure is a series of internal steps that are taken to implement a policy. What is a Procedure?

15. 1.The rationale (reason) for it existing is made clear 2.It is clearly expressed so that everyone can understand it 3.Made aware to all stakeholders (especially those it effects, which is mainly the employees) 4.Integrated into training for employees What does effective policy look like?

16. Homework (due Tuesday) Chap. Summary Questions Page 91 – Questions 1-7