1. California LifeLine Telephone Program

2. 2 Program Goals Promote LifeLine Statewide to: Increase Awareness Increase Awareness Increase Enrollment in LifeLine Increase Enrollment in LifeLine Achieve Telephone Service For All Californians Achieve Telephone Service For All Californians Encourage Access To Affordable Basic Residential Telephone Service Encourage Access To Affordable Basic Residential Telephone Service

3. 3 What is California LifeLine? Telephone Program Giving Discounts For Local Home Phone Service Telephone Program Giving Discounts For Local Home Phone Service Offered By All Telephone Carriers That Provide Home Phone Service Offered By All Telephone Carriers That Provide Home Phone Service Available To All Eligible California Residents Available To All Eligible California Residents

4. 4 Messages California LifeLine, it’s for you! California LifeLine, it’s for you! Local home phone service for less than 25 cents a day Local home phone service for less than 25 cents a day

5. 5 Benefits of Home Phone Service Allows Dependable Access to: Friends and Family Friends and Family Children’s Schools Children’s Schools Job Opportunities Job Opportunities Health and Emergency Services Health and Emergency Services

6. 6 California LifeLine Discounts ServiceDescriptionRate Flat-Rate Local Phone Service Unlimited local calls The lesser of range $5.47 to $6.11 or 1/2 of carrier's residential flat- rate local phone service Measured Local Phone Service 60 local calls per month, additional calls may be billed at different rates depending on the carrier The lesser of range $2.91 to $3.27 or 1/2 of carrier's residential measured rate for local phone service Phone Service for Native Americans Living on Tribal Lands Bigger discounts on local phone service for qualified consumers living on tribal lands Local phone service for $1.00 per month.

7. 7 California LifeLine Discounts ServiceDescriptionRate Service Connection Initiation of telephone service The lesser of $10 or 1/2 of carrier's connection charge for residential phone service Service Conversion Change of class, type, or grade within California LifeLine phone service. OR Change from regular local phone service to California LifeLine phone service. The lesser of $10 or 1/2 of carrier's conversion charge for residential phone service. There will be no charge to switch from California LifeLine phone service to regular local phone service.

8. 8 California LifeLine Discounts ServiceDescriptionRate Toll-blocking or Toll-restriction Toll-blocking prevents long distance calling. Toll-restriction limits long distance calling. $0 Disability Accommodation California LifeLine discounts may apply to a second phone line to accommodate TTY service for any hearing impaired household members. See the rates for either flat-rate or measured-rate local phone service listed above.

9. 9 Eligibility Requirements Customer is not a dependent on someone else’s tax return Customer is not a dependent on someone else’s tax return Phone line for primary residence only Phone line for primary residence only Only one discounted phone line per household, except TTY clients Only one discounted phone line per household, except TTY clients Residency status not required Residency status not required

10. 10 Eligibility Methods Program Eligibility Program Eligibility Easiest Easiest Quickest, if done online Quickest, if done online Income Eligibility Income Eligibility Documents required Documents required Supporting documents must be mailed Supporting documents must be mailed

11. 11 Method 1 Program Based Medicaid/Medi-Cal Medicaid/Medi-Cal Low Income Home Energy Assistance Program (LIHEAP) Low Income Home Energy Assistance Program (LIHEAP) Supplemental Security Income (SSI) Supplemental Security Income (SSI) Federal Public Housing Assistance or Section 8 Federal Public Housing Assistance or Section 8 Food Stamps or Supplemental Nutrition Assistance Program (SNAP) Food Stamps or Supplemental Nutrition Assistance Program (SNAP) Women, Infants and Children Program (WIC) Women, Infants and Children Program (WIC) Healthy Families Category A Healthy Families Category A National School Lunch's FREE Lunch Program (NSL) National School Lunch's FREE Lunch Program (NSL) Temporary Assistance for Needy Families (TANF) Temporary Assistance for Needy Families (TANF) 1. California Work Opportunity and Responsibility to Kids (CalWORKs) 1. California Work Opportunity and Responsibility to Kids (CalWORKs) 2. Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs) 2. Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs) 3. Welfare-to-Work (WTW) 3. Welfare-to-Work (WTW) 4. Greater Avenues for Independence (GAIN) 4. Greater Avenues for Independence (GAIN) Tribal TANF Tribal TANF Bureau of Indian Affairs General Assistance Bureau of Indian Affairs General Assistance Head Start Income Eligible (Tribal Only) Head Start Income Eligible (Tribal Only) No documents required for accepted programs No documents required for accepted programs

12. 12 Method 2 Income Based Household Size Household Income June 1, 2008 to May 31, 2009 1 or 2 34 Each add’l member $22,900$26,900$32,400 Add $5,500 Add $5,500 Income Guidelines Must Be Documented

13. 13 Enrollment Process Client calls Telephone Company to enroll Client calls Telephone Company to enroll Program Administrator sends Certification Form Program Administrator sends Certification Form  Pin number permits applying online if program eligible  All may return form by mail Form MUST be returned within 30 days Form MUST be returned within 30 days

14. 14 Enrollment Process Continued Eligibility is then approved or denied Eligibility is then approved or denied Customer will be charged the regular rates if customer: Customer will be charged the regular rates if customer: Doesn’t return forms on time Doesn’t return forms on time Is determined ineligible Is determined ineligible Annual renewal is required Annual renewal is required Random audits are performed Random audits are performed

15. 15 How can you help? How can you help? Tell your clients about the program Tell your clients about the program Provide California LifeLine brochures Provide California LifeLine brochures Set expectations for : Set expectations for :  Eligibility by program method  Importance of returning forms Tell them where to get more assistance Tell them where to get more assistance

16. 16 Additional Help LifeLine Call Center - (866) 272-0357 Assists consumers in 12 languages - English, Spanish, Japanese, Cambodian, Cantonese, Hmong, Korean, Lao, Mandarin, Tagalog, or Vietnamese, as well as Teletypewriter (TTY) callers Assists consumers in 12 languages - English, Spanish, Japanese, Cambodian, Cantonese, Hmong, Korean, Lao, Mandarin, Tagalog, or Vietnamese, as well as Teletypewriter (TTY) callers Provides list of carriers serving their area Provides list of carriers serving their area Transfers eligible consumers to carriers Transfers eligible consumers to carriers

17. 17www.californialifeline.comwww.californialifeline.com Your customers will find… Information in 8 languagesInformation in 8 languages English, Spanish, Chinese, Japanese, Korean, Tagalog, Vietnamese, and TTY English, Spanish, Chinese, Japanese, Korean, Tagalog, Vietnamese, and TTY Enrollment informationEnrollment information Enrollment instructions Enrollment instructions Eligibility requirements Eligibility requirements Method 1 accepted programs Method 1 accepted programs Method 2 income guidelines Method 2 income guidelines Sample forms and instructions Sample forms and instructions Certification form for new enrollees Certification form for new enrollees Verification form for annual renewal Verification form for annual renewal Option to enroll online via program-based method with PINOption to enroll online via program-based method with PIN Status of LifeLine applicationStatus of LifeLine application Option to cancel LifeLine if no longer eligibleOption to cancel LifeLine if no longer eligible Frequently Asked QuestionsFrequently Asked Questions Link to the CPUC’s websiteLink to the CPUC’s website

18. 18 LifeLine Brochure Orders Available in the following languages: EnglishEnglish CambodianCambodian ChineseChinese HmongHmong KoreanKorean LaotianLaotian RussianRussian SpanishSpanish TagalogTagalog VietnameseVietnamese