2. GROUP’S BOOKING PROCESS

3. Initial Email

4. File and Canned response

5. Fare Quote Options

6. Fare Quote Confirmation Email From Chapter President/Advisors Empowered.org Deposit to the airline Deposit email confirmation Names Format

10. Ticketing

11. INDIVIDUAL BOOKING PROCESS (DEVIATIONS)

12. Deviation Form and File Deviation Form and File

13. Sources of Booking

14. Fare Quote Information

15. Confirmation and Ticketing

16. Travel Summary

17. Cancellation Policies Credits for a Year **Cancellations need to be made 72 hours before departure otherwise the ticket will be invalid. **One year credit from the date of issued **Cancellation fees apply Refunds

18. **After deposit 100% utilization **Cancellation after ticketing MUST re-book before the group’s departure date, otherwise ticket will be invalid.

19. Partial Refund Partial Refund ** ** Refunds can take up to 21 business days. Partial refunds / XT refunds only ($20 fee apply/airfare lost) **XT taxes are made up of airline taxes, fee and carrier charges.

21. Emergency Phone Contacts Noelia Quintanilla Claro Phone: (505) 8702-6124 Home Number: 2240-6511 Esau Romero Claro Phone: (505) 8852-1656 David Herrera Claro Phone: (505) 8412-4439 Carlos Romero Claro Phone: (505) 8604-4089