1. Commission processing in Voyager Hotel

2. Login Click on the Icon to Login

3. Voyager Com  XXX  xxx  xxxx Main menue of Voyager Com for processing and reporting

4. Status: Originalnon-processed commission Confirmedconfirmed commission Authorizedcommission payment authorized (=transmitted to TRUST) Sent to TACSTRUST transmitted information to TACS Deletedtransaction was deleted Original NCoriginal, non- commissionable reservations Status

5. Type: TRUSTreservation received via Voyager Non TRUSTmanually added Allboth types Type

6.  XXX  xxx  xxxx Search for Status „Original“ and Type „TRUST“ to receive a list of outstanding commissions, oldest departure date on top Click on „Printable Version“ List of outstanding commissions

7.  XXX  xxx  xxxx Printed List

8. Process Commission  XXX  xxx  xxxx Click on the reservation to display all details

9.  XXX  xxx  xxxx Outstanding commissions on the left, chosen reservation on the right

10. White fields can be modified, e.g. departure date Guest name Arrival and departure date Travel Agency Information Daily rate Commission percentage Commission amount Adjustment Code Reservation Details

11. Total rate and commission amount change automatically

12. Non-commissionable Commission is displayed as „non- commissionable“ when the rate was set up accordingly

13. Click on „Confirm“ to save changes (process the commission) Change the „Adjustment Code“ according to your changes This information will be forwarded to the travel agency

14. Adjustment Codes UnchangedCommission paid on original reservation Previously PaidChange Comm. Amount to 0,00 OverpaidChange Comm. Amount No ShowChange Comm. Amount if necessary Delete TransactionDeletes the reservation from Voyager Com Direct CancellationChoose when guest called hotel to cancel

15. Confirmed Commissions Search for Status „Confirmed“ to get a list of the reservations previously processed

16. Click on „Printable Version “ if you need a paper copy

17. Printable Version

18. Confirmed Commission Also in Status „Confirmed“ all white fields can be modified, please confirm again to save changes

19. Authorize You see a list of confirmed reservations Click on „Authorize“ to finalize the process

20. The commissions you previously confirmed

21. Printable Version

22. The „Authorize“ button is active when you click on „Commission Report printed?“

23. Commission was „transmitted“ to TRUST

24. Add Commissions Choose „NEW“ to manually add commissions

25. Please add all necessary information: Guest name Arrival and departure Travel agency Rate

26. Commission is calculated by the system Commission percentage taken from Content, overwrite if needed

27. Search for „Non-TRUST“ commissions to find the ones you added in the system

28. Authorize like any other commission Both, TRUST and Non-TRUST reservations can be confirmed and authorized in the same session

29. Search and Report Use combinations of „Status“ and „Type“ to allocate commissions

30. „Authorized“ and „All“ to see the reservation you previously transmitted to TRUST Search Result

31. Narrow down the search by entering a date range Search Result

32. Enter an IATA number when searching for a certain travel agent Search Result

33. Broaden your search by using a *, e.g when searching a guest name

34. CSP Reports TRUST will provide a monthly overview of processed commissions under CSP Reports.

35. Travel Agency Arrival and Departure Confirmation No Guest name Hotel´s Commission amount Payment informartion: cheque number, date and total amount paid (from all hotels to this agency)

36. Search a Travel Agent Choose „Search“

37. Enter the information you have (remember to use the * ) and click on „Search“

38. Use „Search“ to return to the previous screen or choose a travel agency

39. Information will be filled in

40. Contact Voyager Com Department Lyoner Strasse 40, 60528 Frankfurt, Germany t +49 (0)69 665 64 581 f +49 (0)69 665 64 579 e commission@trustinternational.com

41. Thank you