1. Taking IAM to the Next Level Better Services, Smarter Advocacy, Stronger Partnerships

2. Discussion Topics  Membership Protections  IAM Asia  Customs Issues and Potential Solutions  Industry Partnerships

3. Member Protections  Stricter Member Requirements  The Receivable Protection Program (RPP)  The IAM Code of Ethics  Trademark Protection  Association Partnerships  Governmental Partnerships  You have a role!

4. Stricter Member Requirements Scenario Blimperopulos Movers applies for membership but one of its principals previously headed up a company that went out of business the year before leaving other members stranded with unpaid invoices. IAM has also received a number of customer complaints alleging that this company had treated them poorly and had to make double payments in order to release their shipments.

5. Receivable Protection Program Components of the RPP: Invoice Dispute Resolution Process Alleged Debtor List Unpaid Invoice Compensation Inclusive Member Benefit for all IAM Core and Governing Members starting January 1, 2015

6. Receivable Protection Program Scenario Blimperopulos Movers owes your company $15,000 USD and the debt has been outstanding for five months now. What IAM can do? What IAM cannot do?

7. RPP Key Points IAM Staff Intervention on Outstanding Invoices - Staff have resolved over $400,000 USD worth of invoice disputes since May 2011 through Invoice Dispute Resolution Process. Monthly IAM Alleged Debtor List - List showing all of the IAM Members who allegedly are not paying their invoices Unpaid Invoice Compensation – Now includes invoices that stem from U.S. Military and Government Shipments

8. IAM Code of Ethics Enforcement Procedures Ethics Council Steps to Improve Membership Oversight Tracking through more robust IAM database Trademark Protection Enhanced Tracking of Members and Non-Members Cease and Desist List – Report Offenders to IAM! Additional Member Protections

9. Your Role In The Process Check the Prospective Member List on the IAM website each month Read the Alleged Debtor List each month and make sure invoices do not age beyond 180 days Ensure that your staff understands the RPP and how it can protect your company from monetary loss Report a company if they are using IAM’s name or logo when not a member Let IAM know if you have questions about a member at membership@iamovers.org membership@iamovers.org If a company slips through the cracks, it affects everybody

10. IAM Asia Initiative Why? Who? What?

11. Why Asia? Strongest economic growth in the world Fastest Growing IAM Membership Segment – Member Numbers roughly on par with Europe and North America No Coordinated Advocacy Presence in region IAM Effort to Conduct Meetings Overseas Establish Closer Ties with Members Overseas in their Own Time Zones!

13. IAM Asia: Who and What? Who: Rob Faraone has served as Regional Relations Liaison – Asia for IAM since October 1, 2014. Objectives: Coordinate collaboration and cooperation on issues affecting Asian Members Educate Asian Members about IAM Member Programs and Services Communicate industry developments from the region Reach out to Members and Prospective Members to communicate the benefits of IAM Potentially assist in planning Regional Meetings like this!

14. Customs Issues and Potential Solutions

15. Sale of PII by US Customs What is PII? This is private data! Why is it being sold? Is there a way for my clients to opt out? Is it possible that their PII will be sold even if they opt out? What is IAM doing about it?

16. Intensive Exams at U.S. Ports IAM Ongoing Data Collection to Gauge Member Experience Results indicate particular issues at the Port of Long Beach. While intensive exams still remain high, all other ports are in line with shipping volumes. We need your feedback for our ongoing Efforts to Address These Issues With CBP https://www.surveymonkey.com/r/YF6V5LD

17. Industry-led Inventory Standard Industry Response to Potential Calamity So exactly what is in the Inventory Standard? 1.First Part: A Common Codified Language 2.Second Part: An electronic link – XML Document - to transmit inventory data between different digital systems Goal - ISO Accreditation as a Global Standard by end of 2015

18. AMSA - American Moving and Storage Association BAR – British Association of Removers CAM - Canadian Association of Movers FEDEMAC - Federation of European Moving Associations FIDI - International Federation of International Moving LACMA – Latin American and Caribbean Movers Association PAIMA – Pan American International Movers Association Other Regional and National Associations Stronger Links to Governmental Organizations who Regulate the Industry. Association and Government Partnerships

19. Your Role In The Process Check the Prospective Member List on the IAM website each month Read the Alleged Debtor List each month and make sure invoices do not age beyond 180 days Ensure that your staff understands the RPP and how it can protect your company from monetary loss Report a company if they are using IAM’s name or logo when not a member Let IAM know if you have questions about a member at membership@iamovers.org membership@iamovers.org If a company slips through the cracks, it affects everybody

20. Speed Networking