1. Thank YOU for joining us tonight for our Webinar Presentation!! Here are some TIPS that will help you strive for EXCELLENCE in Arbonne & Life: At the end of this training, the trainer will be giving Action Steps and Password that will relate directly with the topic for tonight. The action steps are to help guide you this week in applying what you have learned. At the end of the month, you will give your NVP the password for each webinar, as well as, what changes you realized as a result of applying what you have learned, for some special recognition on the 2 nd Sunday webinar of each month. ENJOY! This is for you!!!! Here are some TIPS that will help you strive for EXCELLENCE in Arbonne & Life: At the end of this training, the trainer will be giving Action Steps and Password that will relate directly with the topic for tonight. The action steps are to help guide you this week in applying what you have learned. At the end of the month, you will give your NVP the password for each webinar, as well as, what changes you realized as a result of applying what you have learned, for some special recognition on the 2 nd Sunday webinar of each month. ENJOY! This is for you!!!!

2. Excellence! “Excellence is the result of caring more than others think is wise; risking more than others think is safe; dreaming more than others think is practical, and expecting more than others think is possible.”

3. The 5 th “S”…Service!!!! Carleeta Nelson, ENVP

4. Zig Zigler You _____________________ Can have everything in life you want, if you will just help enough other people get what they want. Zig Zigler Secrets of Closing the Sale You _____________________ Can have everything in life you want, if you will just help enough other people get what they want. Zig Zigler Secrets of Closing the Sale

5. PEOPLE JUST WANT SOMEONE TO MAKE THEM FEEL IMPORTANT OR SPECIAL! Giving them your TIME & ATTENTION says “I care” to someone else more than anything else! The BEST gifts in life are FREE!!!! Giving them your TIME & ATTENTION says “I care” to someone else more than anything else! The BEST gifts in life are FREE!!!!

6. Statistical Facts on Arbonne’s Reorder Rate Quick Statistical Facts: 82% wholesale consumers sign up to simply get the discount…they still want to be serviced by their sponsoring consultant. 93% order start month, 17% will order in their 2 nd month, 12% will order in their 3 rd month. When they order each month for 3 months (you or on the internet), 87% of them will order from you for a lifetime! Quick Statistical Facts: 82% wholesale consumers sign up to simply get the discount…they still want to be serviced by their sponsoring consultant. 93% order start month, 17% will order in their 2 nd month, 12% will order in their 3 rd month. When they order each month for 3 months (you or on the internet), 87% of them will order from you for a lifetime!

7. Wholesale Consultant Surveys Love our products! Don’t know what to do once they get their product initially. Don’t know how to reorder more of our products. Don’t know who to call for help. Find it easier to go to another company for their products, even though they wish they could continue using Arbonne’s products. Love our products! Don’t know what to do once they get their product initially. Don’t know how to reorder more of our products. Don’t know who to call for help. Find it easier to go to another company for their products, even though they wish they could continue using Arbonne’s products.

8. Results Show Arbonne Independent Consultant Customer Service Grade = “D”!!!!

9. Poor Customer Service Churn & Burn Work hard but never grow your business! Struggle maintaining a sustainable, stable, growing business. Losing customers and ultimately consultants in our businesses as a result of poor customer service. Churn & Burn Work hard but never grow your business! Struggle maintaining a sustainable, stable, growing business. Losing customers and ultimately consultants in our businesses as a result of poor customer service.

10. Great Customer Service Results in you having faithful customers for a life time!!!! And… Growth of your stable and sustainable business over time!!!! Investing time initially…will pay you dividends for years! Results in you having faithful customers for a life time!!!! And… Growth of your stable and sustainable business over time!!!! Investing time initially…will pay you dividends for years!

11. Recipe For Success 5 S’s: 1. Sell 2. Schedule 3. Sponsor 4. Service/”Serve Others” 5. Stay Connected Doing ALL of these with EXCELLENCE and it will build YOU an empire for life!!! 5 S’s: 1. Sell 2. Schedule 3. Sponsor 4. Service/”Serve Others” 5. Stay Connected Doing ALL of these with EXCELLENCE and it will build YOU an empire for life!!!

12. DOING YOUR PART: Weekly Focus Plan Create true duplication by teaching your team to do this, too. $500 Retail sales EACH WEEK (as simple as selling 2 Re9 sets) If you go over this amount during the week, it does not carry over to the next week. Extra sales volume is BONUS for your business. FOCUS on getting JUST $500 a week. This will breakdown your plan and get you to your goal! THINGS TO DO EACH WEEK: Book 2 PartiesPresent/Execute 2 Parties Give-Out 2 Prospecting Packs and Follow-UpSign-Up 2 $150 Consultants Give-Out 5 RE9 Samples and Follow-UpFollow-Up & Service!!! (See Daily Focus Plan) Personal Development (30 Minutes Every Day): Reading, Arbonne University, Learn and Burns, or SUNDAY NIGHT’S TRAINING CALL Track your weekly volume & new consultants from Webstats: Month: Week Number: Central Volume at Week Close: Success Volume at Week Close: Number of New Consultants at Week Close: Create true duplication by teaching your team to do this, too. $500 Retail sales EACH WEEK (as simple as selling 2 Re9 sets) If you go over this amount during the week, it does not carry over to the next week. Extra sales volume is BONUS for your business. FOCUS on getting JUST $500 a week. This will breakdown your plan and get you to your goal! THINGS TO DO EACH WEEK: Book 2 PartiesPresent/Execute 2 Parties Give-Out 2 Prospecting Packs and Follow-UpSign-Up 2 $150 Consultants Give-Out 5 RE9 Samples and Follow-UpFollow-Up & Service!!! (See Daily Focus Plan) Personal Development (30 Minutes Every Day): Reading, Arbonne University, Learn and Burns, or SUNDAY NIGHT’S TRAINING CALL Track your weekly volume & new consultants from Webstats: Month: Week Number: Central Volume at Week Close: Success Volume at Week Close: Number of New Consultants at Week Close:

13. Doing Your Part…Weekly Focus Plan Includes 5 “S”’s!! 1. Sell 2. Schedule 3. Sponsor 4. Service 5. Stay Connected “Follow-up & Service”…what does that mean? Follow-up = Customer Service!! Includes 5 “S”’s!! 1. Sell 2. Schedule 3. Sponsor 4. Service 5. Stay Connected “Follow-up & Service”…what does that mean? Follow-up = Customer Service!!

14. Doing Your Part: Daily Focus Sheet Customer Service In Everything We Do: Customer Follow-up Hostess Coaching Sample Packs Prospecting Packs Team Check-in (4 phases) Schedule New Parties Thank You Notes (Hostesses & Clients) Weekly Reorders Birthday Club Member Renewals Customer Service In Everything We Do: Customer Follow-up Hostess Coaching Sample Packs Prospecting Packs Team Check-in (4 phases) Schedule New Parties Thank You Notes (Hostesses & Clients) Weekly Reorders Birthday Club Member Renewals

15. Day 1Day 2Day 3 NamePhone NumberNamePhone NumberNamePhone Number Customer Follow-Up 1. 2. 3. 4. 5. Hostess Coaching 1. Sample Packs 1. Prospecting Packs 1. Team Check-In (4 Phases) 1. 2. Schedule New Parties 1. Thank You Notes – Hostess & Clients 1. 2. 3. Weekly Reorders 1. 2. Birthday Club 1. Membership Renewals 1. Doing Your Part: Daily Focus Sheet

16. Customer Follow-up New client orders (parties/one on one’s) Reorders (weekly/monthly) Wholesale consultants that place orders on their own in your webstats (district or dead districts). New client orders (parties/one on one’s) Reorders (weekly/monthly) Wholesale consultants that place orders on their own in your webstats (district or dead districts).

17. Hostess Coaching Book party Basket of products to use 3 days before their party. Work to make them your “business partner” for that party. Make it a “win: win” relationship. Use products Talk about sets/systems at party Gather outside orders before party. Book party Basket of products to use 3 days before their party. Work to make them your “business partner” for that party. Make it a “win: win” relationship. Use products Talk about sets/systems at party Gather outside orders before party.

18. Sample Packs Re9 usage card in samples. EXPLAIN how to use on phone or in person. Contact information for you in case they have questions or need your help. “Don’t even look at the price…I can get you a HUGE discount on these products if you like them!” Follow-up in 3-7 days. Re9 usage card in samples. EXPLAIN how to use on phone or in person. Contact information for you in case they have questions or need your help. “Don’t even look at the price…I can get you a HUGE discount on these products if you like them!” Follow-up in 3-7 days.

19. Prospecting Packs It is ALL about them!!!!!!!!!!! Be nice, mingle and start conversations with people that you are around while living life! (games, church, work, social events, etc). LISTEN more than you talk (make them feel important) You need to know how this business will equal their dreams specifically! Tailor the opportunity to that person! Believe people will do almost ANYTHING to change the situation they are in…especially for their family. It is ALL about them!!!!!!!!!!! Be nice, mingle and start conversations with people that you are around while living life! (games, church, work, social events, etc). LISTEN more than you talk (make them feel important) You need to know how this business will equal their dreams specifically! Tailor the opportunity to that person! Believe people will do almost ANYTHING to change the situation they are in…especially for their family.

20. Side Note…Opportunity Presentations Group presentation on opportunity HAS to be at least the 2 nd exposure to the business. Don’t wait for your upline to do a meeting. Take advantage of 3-way calls with your upline. Introduction from consultant and thank them for their time. How can Arbonne help you…what would you like to see change in your life? Then I can show you how Arbonne can =your dreams. Tailor presentation to that person based on their needs at the time. Tell people that I BELIEVE most people would do anything to change their situation if they knew they could! Brief but HONEST “Getting Started”, showing them what it takes to grow this business. Group presentation on opportunity HAS to be at least the 2 nd exposure to the business. Don’t wait for your upline to do a meeting. Take advantage of 3-way calls with your upline. Introduction from consultant and thank them for their time. How can Arbonne help you…what would you like to see change in your life? Then I can show you how Arbonne can =your dreams. Tailor presentation to that person based on their needs at the time. Tell people that I BELIEVE most people would do anything to change their situation if they knew they could! Brief but HONEST “Getting Started”, showing them what it takes to grow this business.

21. Expand Your Network Work within your network to expand your network!! Key to stable, long-lasting success in Arbonne (network marketing). Parties – invite people you don’t know. Referrals!!!!! Cold calling is the slowest and hardest way to try to grow your network! Work within your network to expand your network!! Key to stable, long-lasting success in Arbonne (network marketing). Parties – invite people you don’t know. Referrals!!!!! Cold calling is the slowest and hardest way to try to grow your network!

22. Referrals Great way to expand network! Not going to happen if we don’t build a relationship of trust with our current network. They won’t want to “share us” with people they love if they don’t “know, like and trust” us to do good things with the people they love and care about. Great way to expand network! Not going to happen if we don’t build a relationship of trust with our current network. They won’t want to “share us” with people they love if they don’t “know, like and trust” us to do good things with the people they love and care about.

23. Earn Trust…Get Referrals Fun & friendly at first meeting with client. Help them get the BEST DEAL for them on products they want and need! Thank You note for hostess/orders. Follow-up on products once they are delivered and being used. Educate them about reorders. Monthly updates and orders to save on shipping, etc. Fun & friendly at first meeting with client. Help them get the BEST DEAL for them on products they want and need! Thank You note for hostess/orders. Follow-up on products once they are delivered and being used. Educate them about reorders. Monthly updates and orders to save on shipping, etc.

24. Customer Service = Referrals Give service and they will be glad to share YOU with their friends and family! Third party recommendation!! No relationship or benefit to them…why would they want to have you call someone they know? Give service and they will be glad to share YOU with their friends and family! Third party recommendation!! No relationship or benefit to them…why would they want to have you call someone they know?

25. Team Check-in (4 phases) 2 people a day: Use 4 Phases to guide your interaction with team. Goal Setting Mid-month evaluation Finding volume Hitting goals New business builders getting started will look a little different! 2 people a day: Use 4 Phases to guide your interaction with team. Goal Setting Mid-month evaluation Finding volume Hitting goals New business builders getting started will look a little different!

26. Follow-up Systems Weekly Doing Your Part Daily Worksheet 3X5 Card Information File Yahoo Calendar Reminders Birthdayalarm.com MLM Made Easy Program Start simple and progress as your business progresses!! Weekly Doing Your Part Daily Worksheet 3X5 Card Information File Yahoo Calendar Reminders Birthdayalarm.com MLM Made Easy Program Start simple and progress as your business progresses!!

27. Schedule New Parties Help people get their products for FREE or at a HUGE discount! Enjoy a relaxing night with friends! Help friends get products at discount and learn about Anti-aging! Help people get their products for FREE or at a HUGE discount! Enjoy a relaxing night with friends! Help friends get products at discount and learn about Anti-aging!

28. Thank You Notes Hostesses Clients Send It Out Cards Handwritten Hostesses Clients Send It Out Cards Handwritten

29. Weekly Reorders Friday Orders Train Clients/Wholesale Consultants Weekly Emails Friday Orders Train Clients/Wholesale Consultants Weekly Emails

30. Birthday Club Yahoo Calendar Send It Out Cards MLM Systems Yahoo Calendar Send It Out Cards MLM Systems

31. Membership Renewals Letter from RVP/NVP Call is the REAL reminder!! Offer “sale” or “special” for renewing! Letter from RVP/NVP Call is the REAL reminder!! Offer “sale” or “special” for renewing!

32. Zig Zigler You _____________________ Can have everything in life you want, if you will just help enough other people get what they want. Zig Zigler Secrets of Closing the Sale You _____________________ Can have everything in life you want, if you will just help enough other people get what they want. Zig Zigler Secrets of Closing the Sale

33. Action Steps 1. Print off NEW Doing Your Part Weekly Focus Plan and study it!!! 2. Write down your questions and call your upline so that you can understand and implement the activities listed. 3. Work the customer service page ON PURPOSE this week and document the results! 4. Share the results with your upline RVP/NVP via phone or email. 1. Print off NEW Doing Your Part Weekly Focus Plan and study it!!! 2. Write down your questions and call your upline so that you can understand and implement the activities listed. 3. Work the customer service page ON PURPOSE this week and document the results! 4. Share the results with your upline RVP/NVP via phone or email.