2. Chapter 5 Objectives Describe the listening process
Differentiate between hearing and listening
Discuss the importance of listening
Define and discuss types of listening
Analyze barriers to effective listening

3. Chapter 5 Objectives Use strategies for critical thinking
Describe gender-based differences in listening behaviors
Demonstrate effective listening behaviors in specific situations
Engage in ethical listening behavior

4. What is Listening ?
The active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages
Link to ILA Website

5. What is Listening? Not the same as hearing Involves the ability to:
Retain information
React empathically and/or appreciatively
An active process
Involves construction, retention, and reaction to meanings we assign to information

6. The Listening Process Stimulus/Sound Attention Working Memory
Selective Attention
Automatic Attention
Working Memory
Short-Term Memory
Long-term Recall/Memory

7. What is Listening?

8. The Importance of Listening

9. Four Types of Listening
Active Listening
Listening with a purpose

10. Four Types of Listening
Active Listening
Empathic Listening
Listening with a purpose and attempting to understand the other person

11. Four Types of Listening
Active Listening
Empathic Listening
Critical Listening
Evaluating the accuracy, meaningfulness, and utility of the speaker’s message

12. Four Types of Listening
Active Listening
Empathic Listening
Critical Listening
Listening for Enjoyment
Hearing and processing relaxing, fun, or emotionally stimulating information

13. Barriers to Listening Noise Physical distractions Mental distractions
Factual distractions
Semantic distractions

14. Barriers to Listening Perception of Others Status Stereotypes
Sights and Sounds

15. Barriers to Listening Yourself Egocentrism Defensiveness
Experiential Superiority
Personal Bias
Pseudo Listening

16. Gender Differences in Listening
Purpose for listening
Listening preferences
Listening awareness
Nonverbal listening behaviors
Interrupting others

17. Becoming a Better Listener
Listen and think critically
Use verbal communication effectively
Use nonverbal communication effectively

18. Listening in the Workplace
Be self-aware
Monitor your nonverbal behaviors
Minimize interruptions
Ask nonaggressive questions
Summarize what the other says to assure you understand

19. Listening in the Classroom
Use lecture listening
Find areas of interest
Remain open
Work at listening
Avoid distractions
Listen for and note main ideas
Take effective notes
Listen for lecture cues

20. Listening to Media Become a critical consumer of media information
Develop information literacy
Recognize when you need information
Know where to find the information you need
Check your perceptions of electronic messages

21. Listening in a Second Language
Develop vocabulary comprehension
Learn to recognize sounds and associate them with their meaning
Develop metacognitive skills
Decipher meanings by drawing inferences from the context
Draw parallels between English and the native language

22. Be an Ethical Listener
Recognize the sources of your own conversational style habits
Monitor your communication
Apply general ethical principles to your responses
Adapt to others