1. ACTIVE LISTENING MARY ANN ZWIEBEL NUR 528-01 MARCH 25, 2015

2. INTRODUCTION Objectives Initiatives Characteristics of Active Listeners Evaluation Questions

3. AUDIENCE My audience is graduate nursing students

4. OBJECTIVES The learner will be able to identify the characteristics of an active listener. The learner will recognize when they are actively listening. The learner will be able to distinguish non-verbal cues.

5. INITIATIVES Many people can hear the same instructions, but interpret the information differently.

6. WHAT IS ACTIVE LISTENING? The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech. http://www.businessdictionary.com/definition/active-listening.html#ixzz3R0Wzog73

7. SELECTIVE ATTENTION Selective Attention List

8. WE ALL HEAR, BUT DO WE LISTEN? Learn Enjoy Obtain information Understand

9. Active Listeners NursesPhysiciansCounselorsResearchersTeachersStudents

12. EVALUATION OF OBJECTIVES Keep an open mind, non- judgmental Don’t interrupt and offer what you think Empathy Non-verbal cues Summarize Stop talking Pay attention Face the person, make eye contact Show you’re interested Reflective feedback

13. REFERENCES Boyd, S. D. (1998). Using active listening. Nursing Management, 29(7), 55. Retrieved from http://search.proquest.com/docview/231436330?accountid=28076 http://search.proquest.com/docview/231436330?accountid=28076 Salcido, R. ". (2014). The Mastery of Wound Care Requires Active Listening Through Qualitative Interviews. Advances In Skin & Wound Care, 27(4), 152. doi:10.1097/01.ASW.0000445498.65986.5d Simpson, B. W., Truant, P., & Resnick, B. A. (2014). Stop and Listen to the People: An Enhanced Approach to Cancer Cluster Investigations. American Journal Of Public Health, 104(7), 1204-1208. doi:10.2105/AJPH.2013.301836 Treasure, J. 5 Ways to listen better. TED podcast retrieved March 21, 2015 from https://www.youtube.com/watch?v=cSohjlYQI2A. Uploaded on Jul 29, 2011 https://www.youtube.com/watch?v=cSohjlYQI2A Weger, H. J., Bell, G. C., & Robinson, M. C. (2014). The Relative Effectiveness of Active Listening in Initial Interactions. International Journal Of Listening, 28(1), 13-31. doi:10.1080/10904018.2013.813234 Wiseman, R. Did you spot the gorilla? Retrieved on March 22, 2015 from https://richardwiseman.wordpress.com/books/did- you-spot-the-gorilla.https://richardwiseman.wordpress.com/books/did- you-spot-the-gorilla http://www.businessdictionary.com/definition/active-listening.html#ixzz3R0Wzog73