1. Communication skills
Communication Skills

2. Interpersonal Communication is the exchange of thoughts, feelings, and beliefs between two or more people

3. Two types of communication:
Verbal - use words
Nonverbal – sending messages that do not use words
Sheldon and Body Language

4. Ways To Communicate
Speaking
Listening
Reading
Writing

5. Body Language is nonverbal communication
Friends

6. Mixed messages are when your words say one thing and your body or tone say something else

7. Tips to Improve Communication Skills:
Use “I” messages
Make clear simple statements
Be honest with your thoughts and feelings
Use appropriate body language (use eye contact)

8. Listening Skills:
Active Listening – hearing, thinking about, and responding to the other person’s message
Big Bang Theory - Poor Listening Skills

9. Tips to Improve Listening Skills:
Use appropriate body language
Use conversation encouragers
Mirror thoughts and feelings
Ask questions
Amy listening to Sheldon

10. Refusal Skills:
skills that help you say NO effectively
Say NO in a
firm voice
Promptly leave