2. Intercultural Communication

3. COMMUNICATION AND DIVERSITY OF THE WORKPLACE PAST –Little verbal communication –Interpreter almost always available NOW –Great deal of communication –Tight time lines –Less supervision –Little support

4. What is Culture? Knowledge, Beliefs, Values, Customs, and Moral Attitudes of a Society in which one matures. A body of common understanding to help people know: What to Expect - What is Expected of Them.

5. INTERCULTURAL MYTHS GLOBAL VILLAGE – One Big Happy Family UNIVERSALITY – All the same under the skin

6. WAYS PEOPLE DIFFER HOFSTEDE –POWER DISTANCE –UNCERTAINTY AVOIDANCE –INDIVIDUALISM/COLLECTIVISM –MASCULINITY/FEMININTY HALL –HIGH CONTEXT –LOW CONTEXT

7. SECOND LANGUAGE BILINGUALISM AND BICULTURALISM – 2- 3 Month Assignment Learn Language – Any Time Learn Culture Classic Mistakes – Chevrolet ’ s Nova - It doesn ’ t go in Spanish – Pepsi ’ s “ Come Alive With Pepsi ” German “ Come Alive From the Grave.

8. NONVERBAL GREETINGS DRESS SPACE TOUCH POSTURE GESTURES TIME FOOD GIFTS SEXISM

9. GOOD INTERCULTURAL COMMUNICATOR NOT ETHNOCENTRIC NONDEFENSIVE CURIOUS BRAVE EMPATHETIC UNDERSTANDING PATIENT INDUSTRIOUS GENUINELY PERSONABLE