1. Management

2. Essential Question  Learning Target: I can explain how human relations skills make people more effective managers.

3. Core Content  PL-HS-4.2.1  Students will identify individual work habits/ethics (e.g., individual/team responsibilities, willingness to learn, integrity, respect, confidentiality, self-discipline, problem-solving, punctuality, communication skills) and explain their importance in the workplace.  PL-HS-4.2.2  Students will describe team skills (e.g., setting goals, listening, following directions, questioning, communicating, problem- solving, dividing work, conflict resolution, mediation) and evaluate the role of team skills in today’s workplace.  Academic Expectations:  2.37- Students demonstrate skills and work habits that lead to success in future schooling and work.

4. Today’s Agenda 1. Discuss Human Relations 2. Assign each group one of the 5 important human relations skills and have them develop a scenario in which the manager would need to use this skill to be more effective. 3. Share and discuss group activity

5. Human Relations  Self-Understanding  Understanding others  Communication  Team building  Employee differences

6. Self-Understanding  An awareness of your attitudes and opinions, your leadership style, your decision making style, and your relationships with other people.

7. Understanding Others  A manager cannot treat everyone the same way because not everyone is the same.  Some want a great deal of support from their manager and others do not.  Some want to be involved in the decision making process while others prefer not to.  Some employees work harder when praised, while others just want to know when they need improvement.  Managers need to know what works best for each employee.

8. Communication  Managers must understand what information needs to be communicated and how to communicate the information.  Good listeners ○ be able to listen to employee concerns to identify potential problems  determine needs respond to them more effectively.  Language is also very important- managers must communicate in language that employees can understand.

9. Team building  People need to feel like they are a part of a team, that they are important, and that they can count on other team members for help.  Managers must get people to believe in the goals of the company through team building,

10. Employee differences  be aware of the differences among their employees to help them maintain a high level of job satisfaction.

11. Group Activity  Each group is to develop a scenario based on the assigned human relation skill discussed in class. At the end of class we will share and discuss each scenario.  For example, if communication was the assigned skill, a group could come up with a scenario in which it would be important for the manager to effectively communicate a problem or concern with employees.  Also Check Stocks and Update Spreadsheets