1. The World of Hospitality
Ch. 1 HS

2. Hospitality
Hospitality – meeting the needs of the guest with kindness and goodwill
Hospitality Industry – provides services to people away from home
Include food, lodging, recreation and travel
Goal of Hospitality – is to make sure that guests feel good, safe, and happy as a result of using their businesses

3. Size & economic impact Industry grows by 3.9% a year
Has a major impact on national economics around the world
More than 18 million people work in the industry
Is approx. 1 out of every 8 jobs in the US
Generates more than $2 trillion each year
International visitors spend $70 billion directly
Hospitality taxes generate over $100 billion in tax revenues

4. Food & Beverage
Food & Beverage Industry - consists of businesses that prepare food for customers
Can range from fancy to casual
Can be large or small
Are located in another business
Provide nearly 50% of all meals eaten each day
Employs over 11 million people
Expected to double by 2015

5. lodging Lodging – means a place to sleep for one or more nights
Accommodation – means a place to sleep
Lodging industry – consists of businesses that provide overnight accommodations
Lodging Property – a business that provides overnight accommodations
Vary from expensive resort hotels to budget motels
About 13 million rooms worldwide

6. recreation
Recreation – is any activity that people do for rest, relaxation, and enjoyment
Goal of Recreation – is to refresh a person’s body and mind
Recreation Industry – consists of businesses that provide activities for rest, relaxation, and enjoyment
Four Types of Recreation:
Entertainment – provide a show for you to watch
Attractions- are places of special interest to visit
Spectator Sports – are sports you watch that others play
Participatory Sports – are sports that you take part in yourself

7. Travel & Tourism
Travel Industry- consists of businesses that physically move people from one place to another
Include automobile, bus, train, ship and airplane
Varying lengths, from short to long
Tourism Industry – consists of businesses that organize and promote travel and vacations
Include travel agencies, tour operators, cruise companies, meeting and convention planners, convention and visitors bureaus, and local and national tourism bureaus
Package – is a trip that includes several segments of the hospitality industry

8. The Role of travel
Pleasure Travel- is travel that is done for rest and relaxation
AKA Leisure Travel
Vacation – is a period of time during which a person rests and is free from daily obligations
1950s – two week periods with relatives or friends
Today – shorter and more often
Business Travel – is travel that people do as part of their jobs
Businesspeople take approx. 208 million trips a year
About 66% stay in hotels for about 3-nights
Average of 1,022 miles per trip; 60% by car and 38% by air
18% combine vacations with business
35% of business travelers are female