1. Active Listening

2. Listening
Listening is the process of receiving, interpreting, and reacting to a message received from a speaker

3. Active Listening You listen with your mind, heart, and imagination
Hearing and Listening are not the same. Hearing is a physical act. Listening is a cognitive act.
We wpm, but listen and 600 wpm (almost 4 times faster)

4. Effective Listening Effective listening involves
Listening for full meaning without making premature judgments or interpretations
Total concentration
Summing up and integration

5. Passive Listening
Passive listening is equivalent to hearing. Passive listeners do not
react to the message
exhibit either verbal or non-verbal responses
participate actively in the communication process

6. Active versus Passive Listening
Cognitive
Comprehension
Paraphrasing
Asking questions
Exhibit non-verbal responses
Active listening
Passive listening
Need not necessarily comprehend/paraphrase
No questions
No non-verbal signals

7. Process of Listening Hearing/ Sensing Decoding Comprehending
Recalling
Responding

8. Types There are various types of listening:
Appreciative: for pleasure, enjoyment
Empathetic: to provide emotional support
Comprehensive: to understand the message
Critical to evaluate for accepting or rejecting

9. Purposes The purpose of listening is to generate ideas inform
question and test assumptions as well as evidence
Inspire
Improve our communication

10. Requirements Empathy Acceptance Effective Active Listening Intensity
Willingness to take Responsibility

11. Barriers The following are barriers to effective listening:
Thinking speed
Prejudices against the speaker
Premature evaluation
Speaker’s delivery style
External distractions
Inappropriate/difficulty language

12. Strategies Make eye contact
Exhibit affirmative nods and appropriate facial expressions
Avoid distracting actions or gestures
Ask questions
Paraphrase (extract main points)
Avoid interrupting
The following are strategies to effective listening:

13. Strategies (…contd)
Make smooth transitions between roles of speaker and listener
Avoid prejudgment
Watch for signals
Make notes

14. Benefits/Advantages Effective listening techniques help in
Obtaining useful information (to make accurate decision)
Enabling the speaker to get feedback
Enhancing the effectiveness of communication
Increasing accuracy
Understanding others
REPLAY