1. Successful Communication Strategies KNOWLEDGE, TOOLS AND SKILLS WE NEED TO BE EFFECTIVE COMMUNICATORS Presenter: Reginald McCloud

2. The Communication environment  SPEAKER  LISTENER  MESSAGE  CHANNEL  FEEDBACK  INTERFERENCE  SITUATION

3. Written * Verbal * Non-verbal  Written: Clear expression of ideas that include grammar, organization and structure  Verbal: The interactions between people that include volume, pitch, inflections, rate, pause and vocal variety  Non-verbal: Communication through sending and receiving wordless messages that include, posture, gestures, eyes, monotone, facial expressions and personal appearance

4. ETHICS The branch of philosophy that deals with issues of right and wrong in human affairs.

5. Be honest in what you say “…words can be trusted and people will be truthful.”

6. USE OF LANGUAGE “For language to work, there must be a common understanding of what words mean.”  Meanings of Words  Using Language Accurately  Using Language Vividly  Using Language Appropriately  Using Language Clearly

7. Language - Clutter Is this a genuine affirmation that the utterances you anticipate communicating during the time period immediately succeeding the present shall be entirely veracious and devoid of deception, complete in all pertinent minutiae and particularities, and absent of all misleading obfuscation or superfluous and undocumentable specificities, on the authority of your allegiance and fidelity to the supreme deity?

8. Language - Clutter Eliminated Do you swear that the testimony you are about to give shall be the truth, the whole truth, so help you God?

9. listening Paying close attention to, and making sense of what we hear. Types of listening: 1. Appreciative 2. Empathic 3. Comprehensive 4. Critical

10. How good are your listening skills?

11. Listening self-evaluation  At or Below 70You need lots of training in listening.  From 71-90You listen well.  At or Above 91You listen exceptionally well.

12. Purpose 1. General Purpose 2.Specific Purpose

13. Supporting your ideas  Example-a specific case used to illustrate or to represent a group of people ideas, conditions, experience or the like.  Statistics-numerical data.  Testimony-quotations or paraphrases used to that support a point

14. DELIVERY: Beginning Good delivery conveys a writer or speaker’s ideas clearly, interestingly, and without distracting the audience.  Get the attention and interest  Reveal the topic  Establish your credibility and goodwill  Preview

15. DELIVERY: Ending Your closing remarks are your last chance to drive home your ideas.  Signal the End  Reinforce your Central Idea

16. Successful Communication Strategies QUESTIONS?

17. Sources Complied from: Stephen Lucas, The Art Of Public Speaking, 9 th ed., McGraw Hill, 2009 Beebe & Masterson, Communication In Small Groups, 9 th ed., Ally& Bacon, 2009