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From Quality Assurance to Quality Improvement The quality journey… – “It is quality rather than quantity that matters.” – Lucius Annaeus Seneca Lucius.

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Presentation on theme: "From Quality Assurance to Quality Improvement The quality journey… – “It is quality rather than quantity that matters.” – Lucius Annaeus Seneca Lucius."— Presentation transcript:

1 From Quality Assurance to Quality Improvement The quality journey… – “It is quality rather than quantity that matters.” – Lucius Annaeus Seneca Lucius Annaeus Seneca – “Quality means doing it right when no one is looking.” - Henry Ford Henry Ford

2 From Quality Assurance to Quality Improvement “Quality begins with the intent, which is fixed by management” William Edwards DemmingWilliam Edwards Demming

3 From Quality Assurance to Quality Improvement “Work was like a stick. It had two ends. When you worked for the knowing you gave them quality; when you worked for a fool you simply gave him eyewash.” Aleksandr Solzhenitsyn - One Day in the Life of Ivan Denisovich Aleksandr SolzhenitsynOne Day in the Life of Ivan Denisovich

4 From Quality Assurance to Quality Improvement Quality Assurance is dead, long live Quality Improvement… Quality Assurance – systematic measurement, comparison with a standard, monitoring of processes and feedback loops that help establish error prevention… Quality improvement = – applying existing methods to help improve organisations and services – developing new tools and resources specific to the NHS – developing indicators and tools to measure quality improvement The Health Foundation

5 From Quality Assurance to Quality Improvement Practically speaking… Engagement - who, why and how? Values – check or develop together: don’t assume convergence

6 From Quality Assurance to Quality Improvement People make change happen, not spread-sheets or project management tools… but if you count it, it will get measured! Leadership is fundamental Does the market help or hinder? – red herring or fact?

7 From Quality Assurance to Quality Improvement BUT, what is missing? The patient’s view of quality! No decision about me without me… Choice of hospital/service (named clinician…) If we really mean patient-centred care, then we must understand the import of such a statement and act on it

8 From Quality Assurance to Quality Improvement Plan MonitorAction Evaluate Learn

9 From Quality Assurance to Quality Improvement

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