1. Crossing the Desktop Divide Ewen Anderson, CEO, Centralis Six statements and four questions to start discussions

2. Drivers for Desktop Change Desktop Futures The change imperative Productivity Demands User Experience Crossing the Divide The Desktop Journey Changing Role of IT

3. IT Service Provision Disruption & expectation have never been greater User Expectations Technology Change Business Demands Reduced cost, pay as you use service “Apple” like service at work Device, location, apps & working pattern of choice Managed mobility, apps, multi-media, & touch Virtual by default, consumed as a commodity Pro-active, performant, secure, resilient & compliant Simplified service that enables & supports change

4. Business innovation and productivity requirements Commercial in Confidence – Not for Distribution

5. User experience is critical & and highly complex Storage Cache Servers Datacentre Networking Datacentre Networking Hypervisor Broker & Personalisation Desktop & Applications Desktop & Applications Cloud Services Cloud Services Hi-Definition Graphics Backup, DR & BC Provisioning & Management Analytics & Measurement Performance, Cost & Capacity

6. Vendor Positioning Special cases Version 2 / SP1 BAU Long blind tail Desktop Virtualisation Has Crossed the Chasm Commercial in Confidence – Not for Distribution

7. The desktop journey is not a technology roadmap Strategy Communication Plan Business Requirements Change Programme Discovery Application Consolidation Platform Costs Actual Benefits User Acceptance Sizing Justification Existing Investments Operational Costs Technology Selection Design Application Remediation Roll-Out Current Issues Operational Readiness Load Test Pro-Actively Manage Technical Strategy Project Plan Success Criteria Expected Benefits User Engagement

8. The role of the IT department is changing…. Bespoke to Commodity DIY to Manage 1:300 admin/server to1:24,000

10. Discussion Is Desktop Virtualisation now @ Version 2 / SP1? Is End User Experience is the key service metric? To what extent will our future role be managing & renting, rather than buying & building services? Should you plan for a future without Windows?

11. Conclusion The Future for Desktop Services Strategy User Experience Personal Productivity Business Productivity IT as a Service to the Business ROI

12. And finally... Please complete your feedback forms Progress your interest with a Desktop Strategy Workshop focusing on: VDI options and implications Desktop/user experience analytics How to deliver desktop transformation