1. © Aastra Telecom Schweiz AG – 2013 Sales Presentation Updated as of Release 2.1 [depl-1658 v2.10]v0.2 Aastra 400 and Aastra BluStar Ecosystem All-in-one Business Communications Solution for SME

2. © Aastra Telecom Schweiz AG – 2013 Aastra 400 and Aastra BluStar Ecosystem 05 – Applications and Verticals

3. © Aastra Telecom Schweiz AG – 2013 OIP Powered Applications & Services Open Interfaces Platform applications Aastra 400 Call Center MS Exchange 2010 integration Presence & Profiles Alarming and messaging Building automation (KNX) I/O management for device/process control Integration of internal (company) and external directories CTI / TSP to 3 rd party applications and large contact centres Client applications Aastra Office Suite Aastra 1560/1560ip Operator Application Aastra 400 Sales PresentationJanuary, 2013 3

4. © Aastra Telecom Schweiz AG – 2013 Directory Integration OIP Call Center Building and Automation Pre- installed on Aastra 470 Application Card OIP CC on External Server Office SuiteOperator 1560 / 1560IP OIP Powered Applications & Services 4 Aastra 400 Sales Presentation January, 2013

5. © Aastra Telecom Schweiz AG – 2013 Aastra 400 Call Center Aastra 400 provides a basic and smart call center application Flexible routing mechanism Cyclic, linear or longest idle time CLIP based (VIP, regional areas...) Last agent Groups overflow All types of system phones supported Agent front-end integrated in OfficeSuite Home office agent Supervisor On and off-line statistics, wall board Pre-installed on Aastra 470 application card Aastra 400 Sales PresentationJanuary, 2013 Pre-installed on Aastra 470 Application Card OIP CC on External Server 5

6. © Aastra Telecom Schweiz AG – 2013 Aastra 400 Call Center Positioning Aastra 400 Sales PresentationJanuary, 2013 High-end 3 rd party Call Centre Multi-media CC Outbound/power dialer IVR and scription Redundancy Number of Agents Complexity 50 Aastra 400 Call Center (external server) Aastra 400 Call Center (CPU2) Low to mid complexity Small to mid size Low TCO Easy to configure and install Flexible call routing options On- and Off-line Statistics 150 6

7. © Aastra Telecom Schweiz AG – 2013 Aastra 400 Call Center Agents Agents may use OfficeSuite and any type of system phone Aastra 5300/5300ip Aastra 2380ip softphone Aastra 600d DECT phones Complete set of functions like login, logout and wrap-up time is available on all phones The use of softphones or DECT phones allows agents to be more flexible Aastra 400 Sales PresentationJanuary, 2013 Order shipping Marketing OfficeSuite System phones DECT phones Softphone 2380ip 7

8. © Aastra Telecom Schweiz AG – 2013 Aastra 400 Call Center Supervisor Supervisors control and manage agents and groups Monitor agent states with presence indicator Assign agents to specific groups (e.g. “customer support”) Add/remove agents from workgroup Login/logout agents remotely Change agents status Check of unanswered calls of workgroups Aastra 400 Sales PresentationJanuary, 2013 8

9. © Aastra Telecom Schweiz AG – 2013 Call Center Supervision (CCS) provides the missing pieces for Flexible online monitoring of ACD groups and controlling the agents of an Aastra 400 Call Center Off-line reporting and statistics selecting from a variety of pre- defined reports Connecting Wall boards displaying the key Service Level Info Agents, Supervisors and Wall boards are licenced Aastra 400 Call Center Supervision Aastra 400 Sales PresentationJanuary, 2013 9

10. © Aastra Telecom Schweiz AG – 2013 OIP Directory Integration Integration of directories containing personal & public contacts Microsoft Outlook & Exchange Active directory Phone book CD Internet directories Synchronisation of external and internal directories Usage of directories on the phone Alpha-dialling Caller name presentation Outlook calendar information; e.g. meeting reminder on DECT handset Presence information from Exchange OIP provides network wide access to all directories Aastra 400 Sales PresentationJanuary, 2013 10

11. © Aastra Telecom Schweiz AG – 2013 OIP Interfaces and 3 rd Party Applications OIP Interfaces (open standards) LDAP, Active Directory, ODBC, SQL (data base integration) KNX (building automation) TAPI (CTI interface) SMTP SNMP OIP Interfaces (Aastra) ATAS (alarming & messaging) ATAS pro (DECT locating) January, 2013Aastra 400 Sales Presentation 11

12. © Aastra Telecom Schweiz AG – 2013 Building Automation Modern buildings often have a complex infrastructure. Customers ask for: Energy savings More convenience More safety Time saving and efficient management Energy savings with intelligent building management: Up to 40% with shading control Up to 50% with individual room control Up to 60% with lighting control Up to 60% with ventilation control (published by KNX association) The demand for building automation solutions is rapidly growing January, 2013Aastra 400 Sales Presentation 12

13. © Aastra Telecom Schweiz AG – 2013 KNX Building Control with Aastra 400 Aastra 400 support the KNX interface KNX is a standardized protocol to control intelligent buildings. It is the common successor of three previous standards: European Home Systems Protocol (EHS) BatiBUS European Installation Bus (EIB) KNX controlled infrastructure can be accessed by all types of system phones, also from CTI applications Desk phones Softphone DECT handsets Remote control using a Mobile phone is possible January, 2013Aastra 400 Sales Presentation Mobile phone OfficeSuite 13

14. © Aastra Telecom Schweiz AG – 2013 Full and easy user control via all phones and OfficeSuite Alarming Solution KNX Building Control Sensors Building Control and Alarming – Hand in Hand Aastra 400 Sales PresentationJanuary, 2013 Aastra 470 with application card or external OIP Server Alarm Server IP Network Alarming Interfaces Light Shutter Heating DECT Light Shutter Heating Light Shutter Heating 14

15. © Aastra Telecom Schweiz AG – 2013 Hospitality Aastra 400 & Aastra BluStar Ecosystem

16. © Aastra Telecom Schweiz AG – 2013 Hospitality Communication solutions for hotels, care homes, and residences from 4 to 600 rooms Package containing infrastructure as well as branch-specific services and applications Provides best services to guest Flexible system offers seamless integration into hospitality processes and environment Covers complete hospitality workflow for the property manager to increase productivity of staff January, 2013Aastra 400 Sales Presentation 16

17. © Aastra Telecom Schweiz AG – 2013 Hospitality Offer Guest services Room phones Privacy protection Detailed call data recording Guest and room management 3 different front desk solutions Check in/out, wake-up, message waiting indication FIAS (Fidelio) interface for connecting external PMS Property management Adaptation to local hospitality workflow and environment Separate login for hospitality manager Flexible Call Charge Options January, 2013 Aastra 400 Sales Presentation 17

18. © Aastra Telecom Schweiz AG – 2013 Different Front Desk Solutions Aastra 5380/5380ip Hospitality Manager External PMS via FIAS interface Number of rooms Features January, 2013 Aastra 400 Sales Presentation 18

19. © Aastra Telecom Schweiz AG – 2013 Guest Services Message waiting indication Wake-up call Set up via room phone or via front desk Detailed call charges provided on phone bill Guest privacy Automatic deletion of call lists and voice mail messages after check-out Baby call Large choice of room phones (analogue, SIP, IP and digital system phones) Room phones support up to 14 different languages January, 2013Aastra 400 Sales Presentation 19

20. © Aastra Telecom Schweiz AG – 2013 Room Phones Different phone types, from cost efficient analogue phone to comfort system phone Message Waiting Indicator Automatic set of phone language at check-in Automatic deletion of call lists after check-out Remote configuration of phone keys Key lock Guest LAN port provided by IP/SIP phones January, 2013Aastra 400 Sales Presentation 20

21. © Aastra Telecom Schweiz AG – 2013 Aastra 6710aAastra 6730aAastra 5300/5300ip Aastra 6700i 3rd party analogue phones MWIY (470 only) YYif compatible Erase call listsY (redial)YYYN Erase local phone bookn.a.YYYN Set date & timen.a.YYYN Set display languagen.a.YYYN Remote handsfreeNNYYN Remote key programmingYYYYN Remote key lockYYYYN Aastra provides featured room phones on all interfaces Room Phones Features January, 2013 21 Aastra 400 Sales Presentation

22. © Aastra Telecom Schweiz AG – 2013 Thank you! Aastra Telecom Schweiz AG gunger@aastra.com January, 2013 22 Aastra 400 Sales Presentation