1. Diversity… “Who, Me?”

2. What Is Diversity? Racial/Ethnic Disability Cultural Age Gender Sexual Orientation Racial/Ethnic Disability Cultural Age Gender Sexual Orientation

3. Am I Diverse? Who am I? What about my family? Who are my associates? Who do I associate with? Who am I? What about my family? Who are my associates? Who do I associate with?

4. Do I think Diverse? What am I comfortable with? Am I willing to go outside the box? How can I change myself? How can I go beyond tolerance? What am I comfortable with? Am I willing to go outside the box? How can I change myself? How can I go beyond tolerance?

5. Small Group Exercise Form a small group Discuss: What are 3 aspects of culture you need to understand at work or communicate better with your colleagues? Form a small group Discuss: What are 3 aspects of culture you need to understand at work or communicate better with your colleagues?

6. Small Group Exercise Keep the same small groups. Discuss: What are 3 aspects of culture you need to understand at work or communicate better with consumers? Keep the same small groups. Discuss: What are 3 aspects of culture you need to understand at work or communicate better with consumers?

7. Aspects of Culture or Ethnicity History Social Status Social Group Interaction Patterns Value Orientations Language and Communication: Verbal and Nonverbal Family Life Processes History Social Status Social Group Interaction Patterns Value Orientations Language and Communication: Verbal and Nonverbal Family Life Processes Healing Beliefs and Practices Religion Art and Expressive Forms Diet/Foods Recreation Clothing

8. Remember… Use critical thinking skills to think about your own assumptions in relation to clients’ communication styles, including verbal and nonverbal communication. Hays (2001) Use critical thinking skills to think about your own assumptions in relation to clients’ communication styles, including verbal and nonverbal communication. Hays (2001)

9. A Look at Diversity and Diversity Training The need for organizations to managed diversity has also lead to increase in the number of books on how to manage diversity and the number of companies offering diversity training seminars. In this exercise you will explore the website of The Diversity Training Group. The website not only provides information regarding the programs offered by The Diversity Training Group, but it also contains information regarding diversity and diversity training programs.The Diversity Training Group Access the website and click on "interactive sample quiz." Take the quiz. What topics do these questions cover? What did you learn about diversity from this quiz?website When does an issue of diversity exist in an organization? How does diversity differ from EEO and Affirmative Action? Why diversity training fails. What are 7 keys to a successful training program? The need for organizations to managed diversity has also lead to increase in the number of books on how to manage diversity and the number of companies offering diversity training seminars. In this exercise you will explore the website of The Diversity Training Group. The website not only provides information regarding the programs offered by The Diversity Training Group, but it also contains information regarding diversity and diversity training programs.The Diversity Training Group Access the website and click on "interactive sample quiz." Take the quiz. What topics do these questions cover? What did you learn about diversity from this quiz?website When does an issue of diversity exist in an organization? How does diversity differ from EEO and Affirmative Action? Why diversity training fails. What are 7 keys to a successful training program?

10. Rehabilitation Research Initiative Quality & Culture Quiz http://erc.msh.org/mainpage.cfm?file=3.0.htm&modulehttp://erc.msh.org/mainpage.cfm?file=3.0.htm&module= provider&language=English

11. Rehabilitation Research Initiative 2004 American Community Survey http://www.census.gov/acs/www/Products/Profiles/Single /2002/ACS/index.htm

12. References http://www.panam.edu/dept/rehabri/Design/presentations/ TRAN%202004%20Diversity-Who%20Me.ppt http://www.panam.edu/dept/rehabri/Design/presentations/ TRAN%202004%20Diversity-Who%20Me.ppt http://www.business.auburn.edu/~davisk2/3420powerpoin t.htm http://www.business.auburn.edu/~davisk2/3420powerpoin t.htm http://www.nfsmi.org/Information/HR_modules/hrpowerp oint.htm http://www.nfsmi.org/Information/HR_modules/hrpowerp oint.htm http://www3.interscience.wiley.com http://www.panam.edu/dept/rehabri/Design/presentations/ TRAN%202004%20Diversity-Who%20Me.ppt http://www.panam.edu/dept/rehabri/Design/presentations/ TRAN%202004%20Diversity-Who%20Me.ppt http://www.business.auburn.edu/~davisk2/3420powerpoin t.htm http://www.business.auburn.edu/~davisk2/3420powerpoin t.htm http://www.nfsmi.org/Information/HR_modules/hrpowerp oint.htm http://www.nfsmi.org/Information/HR_modules/hrpowerp oint.htm http://www3.interscience.wiley.com