1. RECOGNITION & REWARDS PROGRAM Brian Anderson Martz – National Coach Works

2. Goals  Reduce the number of fixed object accidents  Reduce the number of accidents involving other vehicles  Reduce the number of complaints received from the public

3. Objectives Are:  To have drivers set mirrors properly  To have drivers use defensive driving skills

4. 1.Observe behaviors 2.Discipline negative behaviors 3.Reward positive behaviors

5. Observe Behaviors By:  Using MBDA – Management by Driving Around  Using MBWA – Management by Walking Around

6. Discipline Negative Behaviors With:  Remedial training sessions  Focusing on specific behavior shown

7. Reward Positive Behaviors By:  Giving letter recognizing positive behavior

8. Reward Positive Behaviors By:  Giving a five dollar gift card

9. THE PAYOFF  30% reduction in accidents overall  Reduction in fixed object accidents  Reduction in accidents involving other vehicles Using Recognition & Rewards Program