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Doug Lloyd, Financial System Authority fmi*igf Alberta Chapter

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1 Update and Status of Financial Management Transformation in the Government of Canada
Doug Lloyd, Financial System Authority fmi*igf Alberta Chapter June 19th, 2012 My Name is Doug Lloyd, I am from Treasury Board, and I am here to help!! The presentation today will be in English but I will gladly answer any of your questions or clarify in french. I would like to thank fmi Alberta for the opportunity to share this information with you. Efficient  Integrated  Accountable

2 Agenda Where we are today Financial Management Services
Financial System Authority (FSA) Initiatives Common FM-BP Initiative (FM-BP) Common Enterprise Data Initiative (CEDI) Common Financial Management System Configuration (FM-SC) The Convergence Path Target Financial Management Environment for GC 2

3 Who is FSA? FSA is not technology focused
OFFICE OF THE COMPTROLLER GENERAL (Treasury Board Secretariat of Canada) Comptroller General’s Office Internal Audit Sector Financial Management Sector Acquired Services and Assets Sector FMS – Assistant Comptroller General’s Office Financial Management Policy Directorate Financial System Authority (FSA) Government Accounting Policy and Reporting Capacity Building and Community Development Financial Management Strategies, Costing and Charging FSA is not technology focused FSA focus is on functional business requirements 3 3

4 FSA Vision and Services
Initiative led by FSA/OCG Mandate from Policy and Directive on Stewardship of FMS FSA’s Goal to standardize business processes/systems/standardization My role is process – 2nd box System = process AND technology 4 4 4

5 Standardization through Collaboration
FSA Linkages in GC Departmental Operations Departments (DM/CFO, Management) Service Providers Cluster Groups GC-wide Direction Mazankowski Tellier Report Reports to the Prime Minister on the Public Service Services Sector Finance Council Recommendations Blue Ribbon Panel Annual Budgets Requirements, Expertise Common Processes Policies, Directives, Standards, Guidelines, Tools Policy Centres & Central Agencies Strategic Direction FSA Initiatives for GC FM-BP CEDI FM-SC Validation Fulfillment Enablement Lots going on in GC today. We are keeping an eye on others Let me know if you think anything is missing There is also a lot going on in the Government today. We recognize we need to keep an eye on some initiatives, and actively engage others so our deliverables are consistent. So here is a map of who we know we need to watch and/or actively engage. If you think anything is missing, please let me know. Standardization through Collaboration Horizontal Initiatives CEDI STSI Grants & Contributions 5 5

6 “Tradition of Excellence”
Where We Are Today GC Financial Management Service Delivery Transformation GC Priorities Administrative Services Review GC FM Community GC Financial Mgmt. Fiscal Challenges “Tradition of Excellence” Public Service Renewal Financial System Authority (FSA) Left Key points – Talk to the fact that we come from a long tradition of financial management excellence, but that as always, we are challenged by new and balancing priorities, by the same fiscal challenges that other public sectors both nationally and internationally are facing, and by the aging infrastructures and need to change technologies that we all face as well. Middle Key Points – we are not the only jurisdiction facing renewal initiatives of our administrative services and our public service. There are initiatives taking place all over the world at all levels looking at how to integrate and standardize their “back offices” and their public services. One of these principle challenges is to “do better with our resources”. Right key Points – we do this work through extensive consultations with the financial management community in government. Over 400 FTEs across the community at various levels work with us daily to effect changes, look at how we conduct financial business, and ensure that the lenses of renewal are balanced against our fundamentals. The FSA is leading an exercise to look at our common business processes, our common financial information and structures, and converge our technologies. More about that on the next page Integration Challenges 6 6

7 Objectives of the Policy and Directive on the Stewardship of Financial Management Systems (FMS)
“Common business processes and common data ensuring financial information is consistent and reliable” “Provide functional guidance for FMS. (Common Configuration - but not the technology or software to be used)” “Interoperable financial systems. (Interoperable: able to work efficiently and exchange information with other systems)” “Clarify the roles and responsibilities for Deputy Ministers, Chief Financial Officers and other key stakeholders” Link to Policy = Link to Directive = 7 7

8 Financial Management in the Government of Canada
Scope of FM-BP is financial management Can be summarized by Plan/Actual/Report Outer circle out of scope because already standardized Focus is the centre of the circle…the department Financial Management is a large domain. Where are we focusing our attention? This is a view of what Financial Management is in the Government. Yes, some of the items can be moved to slightly different places or repeated but the core message of this diagram still holds: There are THREE parts to Financial management – dealing with what is now, reporting on what happened in the past and planning for what is going to happen in the future. The outer part of the ring is “feeding the beast” – all the reporting we are required to do. This is NOT in the scope of the initiative, mostly because the processes are already well understood. So the Common FM-BP initiative focuses on the inside of the ring – the departmental processes. 8 8

9 GC Priorities & Initiatives
Where we are today GC Priorities & Initiatives Priorities Accountability Transparency Value-for-money Initiatives Public Service Renewal FM Policy Renewal & MAF Alignment Administrative Services Review (ASR) 9 9

10 Financial Management in the Government of Canada
Tradition of excellence Continuous improvement High standards and ensuring public funds are used diligently Greater focus on stewardship DM approval and sign-off of departmental financial statements Policy on Internal Controls and formalization of CFO role Increased expectations of accounting and control functions Our business is evolving; increased demands to: Strengthen the financial management function Reinforce the principles of prudence and probity Improve the quality and timeliness of integrated financial information Provide accessible information to demonstrate strong financial management of public resources Tradition of excellence 360 billion in revenues, 250 million payments Unqualified audit opinion for 11 years Not fixing a problem – continuous improvement About helping departments react to new requirements PIC Deficit Reduction Action Program / SOR/ ASR 10 10

11 Financial Management Services
Financial Service Profiles Service Levels Costing, Pricing and Value Policy Directive What is below the waterline? The fundamentals of good financial management in any enterprise. We have spent the past 24 months in the FSA working to define the basic structures of our financial information in government. In the early parts of the 2000s it was called “Master Data Management” but in reality, it is the underlying information we work with in Finance – items such as a common departmental chart of accounts, common line objects, common vendor information, etc. This is the “CONTENT”. We have broken out financial business processes into 20 distinct areas, and together with the community documented them to bring us all into convergence in process. This is the “HUMAN ELEMENT”. Finally we have worked to define a common set of configurations for the Financial management systems we use every day. This is the “SYSTEMS CONTEXT”. All this is grounded in policy. We have implemented the policy and directive on the stewardship of financial management systems which specifically address the content, human element and systems context in financial management across government. As we move from “below the waterline” or “financial infrastructure” into the more visible realm of financial management as service in the enterprise, we start to look at what services we offer, how we offer them, what are the costs and service levels needed in the enterprise, etc. Finally, we “wrap” up this policy work, the financial management infrastructure, to allow us to contemplate new ways of operating in a converged, consistent way Common Financial Management System Configuration Initiative (FM-SC) Common Enterprise Data Initiative (CEDI) Common Financial Management Business Process Initiative (FM-BP) 11

12 The Convergence Path PRESENT SITUATION (2012-2013)
Financial Management TRANSFORMATION ‘LENS’ POST-TRANSFORMATION AND CONVERGENCE: (after 2014) HC IC TBS SAP CEDI (Common Data) TC Oracle SDA Service point FM-BSP service point C FM-BP (Common Processes) FM-BSP service point A Future RG CDFS FM-SC (Common Configuration) FM-BSP service point D SDA Service Point Project FM-BSP service point B CHRT G/X Future The vision of convergence takes place in a number of streams – existing clusters of departments (AAFC, PWGSC/SSC, etc.) ,new clusters of departments (HRSDC, etc), and through specialised initiatives such as the SDA and the FMBSP service point work. Ideally the convergence of departments into a common set of business processes, common financial information, and common configurations, and the definition of common services will allow the government to converge at a pace to be determined (from natural convergence to accelerated convergence) onto a single-configuration landscape. While departments and clusters will reach the “launching points” at various times, the launching point structures will all be the same, and the end result – common financial management processes and services, will all be reached as well. FISI started the work by working with small departments and agencies to create a common and consistent service point for them to use. It will inform many of the processes that a department will have to go through to adopt our common financial structures, our common business processes, and our common configuration In parallel, but later, some pathfinder departments will adopt the same processes, common financial information and configuration, and building on the service definitions, will create a service point for larger and more complex organisations. Eventually multiple departments will launch into this service point At the same time, elsewhere in government existing departments will slowly adopt new configurations, processes and structures and move towards service clusters FM-BSP Service Point Project FreeBalance 5 Departmental Financial Management Systems 30 – 40 configurations Over 100 departmental charts of accounts Differing services and standards 1 DFMS used at a variety of service points 1 standard configuration 1 departmental chart of accounts Common services and standards 12 12

13 Common FM-BP Initiative
Goal: To develop an integrated framework of ‘should be’ common processes that standardize and modernize the delivery of financial management. Deliverables: 20 TBS Guidelines for GC departments The FM-BP initiative is all about the human interface between the processes in finance. We have looked at financial management in government, and determined there are 20 distinct business processes, which fall into 6 distinct areas and a few cross-cutting ones. Specifically: Planning Budgeting and Forecasting Revenue and Accounts Receivable Expenditures and Accounts Payable Materiel and Finance interactions Hr and Finance interactions Transfer payments On a more foundational basis there are business processes in Master Data, in Integration of information and in results and performance reporting. These areas resulted in 20 specific guidelines of which about 15 are complete, and 5 are well underway, and scheduled to be finished in the upcoming fiscal year. Governance – the working groups, the 6 directing committees, and the comptroller general who may decide and take advice wherever he sees fit. 13

14 The Common FM-BP Initiative
Goal: To develop an integrated framework of ‘should be’ common processes that standardize and modernize the delivery of financial management Approach: OCG sponsored in collaboration with departments and agencies, financial systems clusters, policy authorities and service providers Deliverables: Guidelines which will provide: Standardized process definitions System- independent, modular, interoperable Common to all departments and agencies Describes roles and responsibilities in detail “RACI” data analysis includes identification of: Responsible, Accountable, Consulted, and Informed resources; and Authoritative data sources Process Flows Flow diagrams Goal: standardized/common business processes for FM Level 2 / Level 3 (will talk about later (slide 13) Level 1 on slide 22 Defined by community Deliverables are: Process Descriptions RACIs … will walk through examples later 14

15 Build a Collaborative Community
Over 60 departments and agencies and about 250 people are involved 15 15

16 GCs Common FM-BP models
Planning Budgeting & Forecasting Manage Planning & Budgeting Manage Forecasting & Budget Review Revenue & Accounts Receivable Manage Revenue, Receivables & Receipts Manage Interdepartmental Settlements Manage Collection of Overdue Receivables Expenditure & Accounts Payable Manage Procure to Payment Manage Travel Manage Other Payments Manage Distribution and Maintenance of Acquisition Cards HR/Finance Interactions Pay Administration Materiel/Finance Interactions Manage Other Capital Assets Manage Real Property Manage Inventory Transfer Payments Manage Grants & Contributions Data Manage Vendor Master Data File Manage Delegation of Financial and Spending Authorities Manage Departmental Chart of Accounts Manage Customer Master Data File Integration Manage Post-payment Verification Manage Financial Close All models are planned to be finished by December 2012. 15 BPs are approved by the DCs – marked in bold italic 11 BPs have gone through CFO/DCFO consultation (Pay, P2P, MOCA, MPB, FBR, Travel, MGC, MR3, MPO, VMD and IS). Two BPs have been published (Pay and P2P) Next CFO/DCFO consultation is May – PPV and PAY After CFO/DCFO consultation we go through a very long process of getting the guideline approved. Models in bold italic are available now. 16 16

17 Sample Level 2 Process Flow
This is a sample process flow Don’t read too much into it This is an executive summary aimed at Director level and higher Rule for scope of level 2: What will fit on 1 page. 17 17

18 Sample Level 3 Process Flow
Comprehensive Process Flow Integrated view across all FM-BP processes Linkages to process description and RACI Consideration of controls Into specifics: This is one of 9 sub-processes for P2P Each sub-process has a start and an end (connector to Perform s.33 payment authority) You will see linkages to other processes outside of P2P (e.g, to 7.1 Manage Vendor Master Data File You will also see consideration of controls (see sub-process ) 18 18

19 Sample Level 3 Sub-Process Description
“(…)The vendor sends an invoice, which could be received by the program area or in the accounts payable or finance department, depending on the arrangements established in the contract. Account verification provides the necessary evidence required to demonstrate that the work has been performed, the goods supplied or the services rendered, relevant contract or agreement terms and conditions have been met, the transaction is accurate, and all authorities have been complied with[1]. Primary responsibility for verifying individual accounts rests with managers (financial management) who have the authority to confirm and certify entitlement pursuant to S.34 of the FAA[2]. These steps rely upon the good/services receipt process described in section 3.3.1, the approved contract (output from section 3.2.1) and the vendor invoice. All payments and settlements must be certified pursuant to S.34 of the FAA. Credit memos are reviewed following the same process to invoices received. To ensure separation of duties, the transaction authority and the certification authority (i.e. pursuant to S.34 FAA) should be assigned to separate individuals[3]. If the process or other circumstances do not allow such separation of duties, alternate control measures should be implemented.[4] (…) [1] Directive on Account Verification, Section 3.3 [2] Directive on Account Verification, Section 6.2 [3] Directive on Delegation of Financial Authorities for Disbursements, Section 6.3 [4] Ibid. Comprehensive Process Description Integrated view across all FM-BP processes Reference to applicable policy or regulation Identification of Roles and Responsibilities Consideration of controls Linkages to Process Flow and RACI Model includes a description of the process References to policy and regulations (Directive on account verification) References to roles (Manager verifies the invoice) Tells not only what to do, but explains WHY. This helps remove the urban legends 19 19

20 Common Enterprise Data Initiative (CEDI)
Goal: To establish a common financial language, provide governance and standards for financial information and data, and facilitate the delivery of policy instruments and repositories necessary to enable interoperability among stakeholders. Deliverables: 6 TBS Standards and several TBS Guidelines In the CEDI initiative we look at the underlying “content” or structures of financial management in government. What can be made common, how, and when. For instance, we talk about a common departmental chart of accounts. There is already a government-wide one – built and communicated to the government by the comptroller general and the receiver general. It needs to connect with what departments are doing in the management of their finances. There is a balance to be struck between letting departments manage, and providing good stewardship of information at an enterprise level. CEDI looks for, and makes that balance. For example there is no reason why we cannot have a common , consistent vendor number and vendor information across government. Or a common way of coding travel and hospitality. The lenses we use here are consultation with the community, ensuring practicality at the operational level, ensuring good information and stewardship at the enterprise level, and staging the work in an intelligent way. It would be impracticable to define all line objects in finance. It is much more reasonable to start with a convergence strategy, and then move towards more detailed common structures where it makes sense. 20 20

21 CEDI - Introduction and Context
What is Common Enterprise Data? Common Enterprise Data represents key data entities/elements supporting an organization’s business e.g. for Financial Management business a key data entity = Vendor code Common Enterprise Data characteristics are: Permanent or lasting nature Relatively static, not subject to frequent change Accessed / used by multiple business functions, business processes and system applications

22 CEDI - Introduction and Context
Why Common Enterprise Data? Data intended as “common to the Enterprise” is not consistently managed e.g.: is often “translated” (if the position number is 1900/01/01 this person had an acting position) has imbedded meaning (if the first character of the employee code is a “1” they live in Ontario) breaking the “information chain”, resulting in misinterpretation, wasted effort and errors. Common Enterprise Data Enables a successful “Information Chain” Is foundation needed to institute improved management of financial data If managed as an Enterprise asset, it can be reused as intended Establishes consistency of data needed for interoperability and horizontal analysis Data Information Knowledge Information Chain

23 CEDI – Approach Meet CEDI’s objectives through a series of projects that evolve into a Financial Data Management Program Policy and Directives And standards Data Standards Framework Enterprise Reporting and Resource Management Requirements Proactive Disclosure Horizontal Initiatives Enterprise Perform. Departmental Perform. Operational Reporting Public Enquiries Parliamentary Reports Planning/Budgeting Contracting/Procurement Resource Utilization HR Financial Performance/Outcomes Corporate services GC Enterprise Data Architecture Sample Projects Definitions & Standards Data Integration Chart of Accounts Controls & Data Management Vendor & Customer Record Materiel Record Governance Common Table Values Financial Management Data Components Other Master Data Business Processes Resource Management System (ERP)

24 CEDI – Communication Principles
Avoid information “overload” Provide clear and consistent messages Repeat messages through various channels Create demand for information about CEDI encouraging stakeholder groups to seek information rather than OCG pushing it at them. GCpedia Tailor communications to audiences. Use communications style and vocabulary appropriate to a particular audience Manage expectations Solicit, listen to, and respond to feedback from stakeholder groups Begin simple and expand in complexity as necessary

25 CEDI - Prioritize Stakeholder Groups
“Data Providers” Data Supply “Information Consumers” Information Demand “Key Enablers” Policy Makers GC Internal Services Advisors to senior decision makers Strategic Advisors and Associated Tactical Advisors: Headquarters (HQ), Working Groups, Regional Councils / Working Groups Departments and Agencies Financial Operations Program delivery in departments PWGSC External Service Providers Enterprise: Reporting / Obligations Enterprise Analysis Finance Senior decision makers I.T. Senior decision makers HR Senior decision makers MM Senior decision makers Handout #2 Stakeholder Group descriptions is a Word table that is handed out to workshop attendees.

26 CEDI Approach & Maturity
CEDI establishes a framework for proactively managing financial data and information as a strategic asset and enterprise enabler. Over time, CEDI supports the progression of the GC towards a more mature capability for management of financial information. Data Management Maturity Model Source: Enterprise Data Management Council Resource Utilization Level 1 Level 2 Level 3 Level 4 Level 5 Value VALUE GAP Initial Reactive Defined Managed Optimized Capability Maturity 26

27 Financial Management System Configuration (FM-SC)
The purpose of the Financial Management System Configuration Initiative (FM-SC) is to identify a set of departmental financial management system (DFMS) configuration requirements for the Government of Canada (GC) within the context of its current legislative and policy framework. The FM-SC is intended to apply to all departments and agencies as defined in section 2 of the Financial Administration Act (FAA). The end result of this initiative will be the Financial Management System Configuration Guideline. Per the Directive on the Stewardship of FMS: Role of the Chief Financial Officer Implementing FMS cluster group system configurations and OCG-endorsed system functionality as they are established or made available from time to time. Role of the Chair of the FMS cluster group management board The chair of the cluster group management board is responsible for evolving the cluster configuration in alignment with the criteria established by the OCG for cluster configurations. There has been some confusion concerning the scope of FM-SC if it falls under the Big S definition of Systems or the small s being product technology. We have defined the scope to be DFMS which can include manual processes and spreadsheets…as FM-BP the foundation will be based on policy requirements and being system generic we will not be specifying if the requirements should be met in an ERP, spreadsheet, or manual process. 27

28 Common Financial Management System Configuration (FM-SC)
Once you have defined the content, the processes and how people use it, we turn to the hardware and software. FSA is working to define a common functional and technical configuration for our financial technology. We want to make clear and concise direction to departments which will also bring the government into convergence where eventually all departments will use the same functional configuration, and when the ERP policy is promulgated, the same technical configuration. We will produce a set of guidelines which define the functions of the financial system, and eventually, the technical configuration systems must use. By defining this, we can ensure that the processes and common financial information structures can be placed in the systems, and everyone will use the same configurations.

29 Layout of Each Component
INTRODUCTION PURPOSE SCOPE PRINCIPLES APPROACH COMPONENT DETAIL PROCESS REQUIREMENTS DATA REQUIREMENTS REPORTING REQUIREMENTS INTERFACE REQUIREMENTS INTEGRATION REQUIREMENTS 29

30 The Way Forward Today: We are converging, standardizing and making things more common for everyone to use and re-use in the Government of Canada and other jurisdictions Tomorrow: We envision managing the GC as a single enterprise with a variety of financial management services using various delivery options. The actual delivery model(s) have not been determined. FSA is: Leveraging technology to collaborate and engage stakeholders Developing an FMS solution for Small Departments and Agencies Working on a catalogue of FM services Exploring how Cloud Computing could enable delivery of FM Dialoguing with US & International counterparts to share best practices

31 Financial Management Service Framework Policy Directive
Financial Service Profiles Service Levels & Service Guarantees Costing, Pricing and Value Policy Directive Common Financial Management System Configuration Initiative (FM-SC) Common Enterprise Data Initiative (CEDI) Common Financial Management Business Process Initiative (FM-BP) DATA PROCESSES CONFIGURATION 31

32 FM Transformation Timeline
Infinity and beyond April April 1, 2011 April April PSFMS Implementation Ongoing FM-BP Issue 1 Guideline Issue 10 Guidelines CEDI Issue 4 Standards Other Standards and Guidelines FM-SC Subsequent Phases Cluster Plan Review MAF Ongoing Phase 1 This timeline displays the key deliverables and key activities related to the Financial Management Transformation.

33 Financial Management Service Profiling
for GC Service Profile Process Information Configuration 33 33

34 FM Transformation Vision
Core configuration for small organizations, large complex organizations and configuration that includes Grants & Contributions Templates that are transferrable across the GC to be used by other groups of “DFMS clusters” Complies with CIOBs standards on ERPs (i.e. SAP); common financial management business processes, information and data. Standard on ERP systems Deficit Reduction Action Plan Administrative Services Review (ASR) FM TRANSFORMATION STAKEHOLDERS FUTURE Chief Information Officer Branch Office of the Comptroller General Public Works Government Services Canada FISI Large Complex & (incl. Grants & Contributions) Small Organizations Large Complex Organizations To Be Determined OTHER PWGSC 34

35 FSA Strategic Roadmap to
“Finance in the Cloud” Domain Finance / Materiel Inter-operability Current Projects BUSINESS Processes Goals & Objectives Outcomes OCG OCG FM-BP INFORMATION Flows Data Dictionary OCG OCG CEDI APPLICATION Business Functionality Workflow IT Foundation (S/W) OCG CIOB OCG CIOB FM-SC TECHNOLOGY IT CIOB CIOB 35

36 Roadmap to “Finance in the Cloud”
Technology (Gen’l) Cluster Vendor Dept’s Central Agencies Parliament Other Countries Provinces Private Sector Fin Prof’l Bodies Needs Deficiencies Success factors What works well Performance targets Best Practices Success Stories What doesn’t work well Options Roadmaps FSA Analysis Rec’n on improvements Roadmap Maintenance Rec’s to enhance Business case(s) Design Arch. solution Updated roadmap Build Enhanced Model Existing Model Version 1 Target Model Proposed Updated Model Version 2 36

37 Why a Service Catalogue?
Purpose of a service catalogue: The document that specifies the services, the costs and associated service levels provided in an organization Customers Provides the one source of information for services Clear service acquisition process Outlines service standards and sets expectations Consistent levels of service and cost information Organization Transparent service offering De facto SLA Allows processes to be developed linking to the services levels Costs can be established in support of those services Creates organizational stability Communication Tool 37

38 Typical Structure ‘Must include’ sections of a service catalogue:
Service overview Service name, description, features and functions, and availability Description Full outline of service, resources for additional support, and links to FAQs and self help information Acquisition process Standard contacts for support staff, information on submitting service requests Includes how to use the service, key contacts, web logins Service Levels Service guarantees, recourse for service failure Pricing Cost of services, support charges, and other rate information Options related to the service 38

39 Service Profile Categories for FM Services
39

40 Example of FM Services in the area of “Financial Operations”
Financial Operations includes the day-to-day activities required to support the activities of the Department, including: Transaction Processing – includes accounts payable, accounts receivable (where appropriate), expenses reimbursement, payroll processing, journal voucher/budget transfer processing, expenditure/purchasing card program management, interdepartmental settlements (where appropriate), and grants & contributions disbursement (where appropriate). Financial Reporting – includes preparation of mandatory financial statements and financial reports for central agencies. Asset Management – entails financial stewardship over the Department’s assets including monitoring of asset life and asset value. Finance Service Category Corporate Finance Financial Operations Transaction Processing Financial Reporting Asset Management Financial Management Services Planning & Budgeting Financial Systems Related Services Category DRAFT 40 40

41 Other Jurisdictions USA: new approach for managing FM
Unable to obtain a clean opinion Very interested in our progress Looking to innovate and standardise Exploring Cloud Computing for FM services Canadian Provinces: Alberta, BC and Ontario have shared services delivery in place Other G7: Canada co-hosts International Colloquium with US Canada is considered a leader in FM (12 clean opinions)

42 Discussion and Questions
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43 Contact information: Doug Lloyd – Executive Director, FSA Marcel Boulianne – Communications Director, FSA FSA Website (for public): GCpedia website (for GC only): 43 43

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