1. WHY UPK? IT’S MORE THAN A SCREENSHOT……

2. WHAT IS UPK? User Productivity Kit (UPK): Single source platform to develop, maintain, and publish documentation and In-application performance support content to enable seamless usage for all enterprise applications. UPK Usage  UPK Developer  See-It Mode  System Process Documents  Test Case, Test Scripts, Test It Mode

3. WHO USES UPK? Project Team End Users  Business Process Documents  Testing  Fit Gap Analysis  Change Management  Instructor Led Training  Web Based Training  Virtual Instructor Led Training  Job Aids  Performance Support

4. WHAT WE KNOW ABOUT PEOPLE….  Training is an Event and Learning is a Process!  Don’t Assume without Engaging  Generally, Learners will retain:  10% of what they hear  30% of what they hear and see  70% of what they hear see and do  90% of what they hear, see, do and show someone else how to And UPK will confirm:

5. WHEN TO USE UPK? UPK SUPPORTS THE FULL PROJECT LIFECYCLE

6. SINGLE SOURCE CONTENT DEVELOPMENT

7. UPK OPPORTUNITIES AT JEA  Compare the differences between the “As-Is” state with a future state  Planning:  Documenting existing transaction steps  Planning: Roles and Responsibilities  Tracking the usage of a process  Process Verification: Ensure process works as intented. Huge Testing Challenges w/o UPK  Test Plan Development Time  Manual Processes = High amount of Errors  Testing Cost  Resource Restraints  Horrible Tracking and linkage

8. VALUE OF UPK CONCERNS AFTER AN APPLICATION ROLLOUT

9. CHANGE MANAGEMENT  Pre-Built Content  Expectations?-Give end users an opportunity to see and touch an application prior to go-live  Gain Exposure in a controlled environment  Document the “As-Is” state  Aids in Effective Communication  Helps manage resistance

10. CHANGE MANAGEMENT  Go-Live and Post Support  Reference Materials  Job Aids  Print It Mode  Performance Support  In Application Support (Do It Mode)  Practice Environment (Changes and Sustainability)  Help Desk Training  UPK Player  Reference Materials for help desk (User Guides/Instructor Manuals)

11. LET’S SEE IT……. Demo Q&A