1. M ODULE : E VOLUTION OF N ATIONAL E G OVERNANCE P LAN Mohan Karambelkar PQR Consultancy Services LLP

2. E VOLUTION ….M ILESTONES Department of Electronics - 1970 National Informatics Centre - 1977 Availability of PCs and word processing – Late 80s NICNET national satellite-based computer network – 1987 NICNET extended to District HQ - 1990 Taskforce on IT and Software Development – 1998 Union Ministry of Information Technology – 1999 12-point minimum agenda for e-Governance – 2000 National eGovernance Plan – May 2006 2

3. D R A BDUL J K ALAM "e-Governance has to be citizen-friendly. Delivery of services to citizens is considered a primary function of the government. In a democratic nation of over one billion people like India, e- Governance should enable seamless access to information and seamless flow of information across the state and central government in the federal set up. No country has so far implemented an e-Governance system for one billion people. It is a big challenge before us." 3 18th December, 2003

4. V ISION 4 “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man."

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6. 6 N E GP: K EY S TAKEHOLDERS 6 Apex Body ( Headed by Prime Minister) National e-Governance Advisory Board ( Headed by Minister of Communication and IT) Apex Committee ( Headed by Cabinet Secretary) DIT (Dept of information Technology) NIC (National Information Center) NeGD ( National e- Governance Division ) NISG ( National Institute for SMART Government ) Provincial /State Governments Line Ministries/ Departments

7. NIC (National Informatics Centre) Application Development, Implementation, Standards CCA (Controller of Certifying Agency) Digital Certification STQC Standards Testing Quality Certifications ORGANIZATIONS SUPPORTING E -GOVERNANCE & 7 more & 4 more CDAC (Centre For Advanced Computing) R&D Local Language Interface

8. N E GP F RAMEWORK 8 Web-enabled Anytime, Anywhere - Services & Information

9. 9 Interne t SDC SWAN 100,000 CSC 27 MMPs For Service Delivery NATIONAL e-GOVERNANCE PLAN (NeGP): Three Pillars

10. S TATE D ATA C ENTRE (SDC) Availability of ‘IT Infrastructure’ to State Departments and Agencies Higher availability of system and data – 99.74% Guaranteed Service Levels Efficient & effective management of Information Security related issues Dynamic Scalability Better management of security & access control 10

11. S TATE W IDE A REA N ETWORK (SWAN) One PoP at each State/ District/ Block Headquarter Bandwidth capacity ( ≥ 2 Mbps for each link) Appropriate Service Level Agreement tied up with Bandwidth Service Provider/ Network Operator Gateway to NICNET at State/UT headquarter PoP for Central Services Connectivity to Data Centre and Disaster Recovery Centre Network Performance Audit 11

12. C OMMON S ERVICES C ENTRE (CSC) The CSC Scheme has a 3-tier implementation framework At the first (CSC) level would be the local Village Level Entrepreneur (VLE- loosely analogous to a franchisee), to service the rural consumer in a cluster of 5-6 villages At the second/middle level would be an entity termed the Service Centre Agency (SCA loosely analogous to a franchiser) to operate, manage and build the VLE network and business. An SCA would be identified for one or more districts (one district would cover 100-200 CSCs). At the third level would be the agency designated by the State- the State Designated Agency (SDA) - to facilitate implementation of the Scheme within the State and to provide requisite policy, content and other support to the SCAs 12

13. CSC E COSYSTEM 13

14. N E GP – A PPLICATIONS AND I NFRASTRUCTURE 14 Central, State and Integrated level Deployment & Roll- out in Year 2012-13 Common Core and Support Infrastructure National/State Wide Area Networks, National/State Data Centres, CSCs Electronic Service Delivery Gateways (Middle ware) Year 2009-10 Mission Mode ProjectsComponents

15. I MPLEMENTATION S TRATEGY Common Support Infrastructure Governance Centralized Initiative, Decentralized Implementation Public-Private Partnerships (PPP) model Integrative Elements Programme Approach at the National and State levels Facilitating role of DIT Ownership of Ministries 15

16. M ISSION M ODE P ROJECT …1 Central Sector Passport Ministry of External Affairs/Ministry of Home Affairs Project Brief delivering Passport Services to the citizens in a comfortable environment with wider accessibility and reliability setting up of 77 Passport Seva Kendras (PSKs) across the country, a Data Centre and Disaster Recovery Centre, Call centre operating 18x7 in 17 languages, and a centralized nationwide computerized system for issuance of passports 16 Post implementation Stage Interaction : G2C

17. M ISSION M ODE P ROJECT …2 Central Sector Immigration, Visa and Foreigner’s Registration & Tracking (IVFRT) Ministry of External Affairs/Ministry of Home Affairs Project brief develop and implement a secure and integrated service delivery framework that facilitates legitimate travellers while strengthening security. The scope of the project includes 169 Missions, 77 ICPs (Immigration Check Posts), 5 FRROs (Foreigners Regional Registration Offices), and FROs (Foreigners Registration Offices) in the State/District Headquarters 17 Post implementation Stage Interaction: G2C

18. M ISSION M ODE P ROJECT …3 Central Sector MCA21 Ministry of Corporate Affairs Project Brief easy and secure access to MCA services in an assisted manner for corporate entities, professionals, and general public fully automate all processes related to enforcement and compliance of the legal requirements under the Companies Act, 1956 18 Post implementation Stage Interaction G2B

19. M ISSION M ODE P ROJECT …4 Central Sector Insurance Department of Banking Project Brief facilitating customer services, automating grievance redressal mechanism and, creating a holistic database of insurance users 19 Post implementation Stage Interaction: G2C

20. M ISSION M ODE P ROJECT …5 Central Sector Income Tax Ministry of Finance/Central Board of Direct Taxes Project Brief downloading of various forms, online submission of applications for PAN and TAN, query-based services for allotment of PAN and TAN, e-filing of Income Tax Returns, e-filing of TDS returns, online payment of Taxes, issue of refunds through Electronic Clearance Scheme (ECS) and Refund Banker 20 Post implementation Stage Interaction G2C, G2B

21. M ISSION M ODE P ROJECT …6 Central Sector National Citizen Database/UID Ministry of Home Affairs/Registrar General of India (RGI)/ Planning Commission Project Brief creating a Central database of resident information and assign a Unique Identification number to each such resident in the country, to facilitate efficient delivery of social and welfare services 21 Post implementation Stage Interaction G2C

22. M ISSION M ODE P ROJECT …7 Central Sector Central Excise & Customs Department of Revenue/Central Board of Excise & Customs Project Brief facilitating availability of e-services related to indirect taxation for industry, importers and exporters, inbound travellers etc. Various important e-services being offered include e-filing of Import and Export documentation, electronic processing of declarations, facilities for e-filing of Central Excise and Service Tax returns, e- registration services, digital signatures, e-payment of Customs Duties 22 Post implementation Stage Interaction : G2B

23. M ISSION M ODE P ROJECT …8 Central Sector Pensions Department of Pensions & Pensioners Welfare and Department of Expenditure Project Brief information on government pension rules and regulations; helps facilitating registration of pensioners' grievances; enables monitoring timely sanction of pension/gratuity; maintains a database of Pensioners and providing links to the websites of the Directorates of Pensions and the AGs of various States. 23 Post implementation Stage Interaction: G2C, G2E

24. M ISSION M ODE P ROJECT …9 Central Sector Department of Banking Project Brief convenience of "anytime, anywhere banking" to Indian customers integration of core banking solutions of various banks, which is expected to bring in operational efficiency and reduce the time and effort involved in handling and settling transactions, thereby improving customer service and facilitating regulatory compliance electronic Mass Payment System 24 Post implementation Stage Interaction : G2C

25. M ISSION M ODE P ROJECT …10 Central Sector e-Office Department of Administrative Reforms & Public Grievances Project Brief efficiency in government processes and service delivery mechanisms improving the operational efficiency of the Government by transitioning to a "Less Paper Office". reduce turnaround time and meet the demands of the citizens charter 25 Implementation Stage Interaction G2E

26. M ISSION M ODE P ROJECT …11 Central Sector Posts India Post Project Brief Included under MMP Improving efficiencies 26 Implementation Stage Interaction : G2C

27. C ENTRAL MMP 27

28. M ISSION M ODE P ROJECT …12 State Sector Land Records (NLRMP) Ministry of Rural Development Project Status providing integrated land related information and services to citizens Various online services provided are issue of copies of RORs, crop; irrigation details, filing and tracking of mutation cases, availability and submission of forms 28 Implementation Stage Interaction: G2C

29. M ISSION M ODE P ROJECT …13 State Sector Road Transport Ministry of Road Transport & Highways Project Brief computerize their respective transport offices (for faster and better-managed issue of vehicle registration certificates and driving licences). 29 Post Implementation Stage Interaction : G2C

30. M ISSION M ODE P ROJECT …14 State Sector Agriculture Department of Agriculture & Cooperation Project Brief Information to farmers on seeds, fertilizers, pesticides Information to farmers on Govt. Schemes Information to farmers on Soil recommendations Information on crop management Information on weather and marketing of agriculture produce 30 Implementation Stage Interaction: G2C

31. M ISSION M ODE P ROJECT …15 State Sector Treasuries Ministry of Finance Project Brief computerisation of treasuries involving common set of standards for seamless integration of participating agencies 31 Implementation Stage Interaction: G2E

32. M ISSION M ODE P ROJECT …16 State Sector Municipalities Ministry of Urban Employment and Poverty Alleviation Project Brief To provide single window services to citizens on anytime, anywhere basis To increase the efficiency and productivity of Urban Local Bodies (ULBs) To develop a single, integrated view of ULB information system across all ULBs in the State To provide timely and reliable management information relating to municipal administration for effective decision- making To adopt a standards-based approach to enable integration with other related applications 32 Implementation Stage Interaction: G2C

33. M ISSION M ODE P ROJECT …17 State Sector Gram Panchayats Ministry of Panchayati Raj Project Brief Issue of trade licences and NoC House-related services Issue of certificates of Birth and Death, Income and Solvency Dissemination of internal process of Panchayat agenda, voting, and resolution Copy of proceedings of Gram Sabha and Action Taken Report (ATR) Receipt of funds / progress report Dissemination of BPL data 33 Implementation Stage Interaction: G2C

34. M ISSION M ODE P ROJECT …18 State Sector Commercial Taxes Department of Revenue (DoR ) Ministry of Finance Project Brief Electronic filing of returns Electronic clearance of refunds Electronic payment of tax Online dealer ledger Online issuance of CST statutory forms through Tax Information Exchange System (TINXSYS) Facility to dealer to obtain various online information services 34 Implementation Stage Interaction: G2B

35. M ISSION M ODE P ROJECT …19 State Sector Police – Crime and Criminal Tracking Network System (CCTNS) Ministry of Home Affairs Project Brief is aimed at facilitating the process of civil policing and law enforcement by utilizing ICT effectively. Among many other services, it will allow citizens to register and track an online complaint. 35 Implementation Stage Interaction: G2C

36. M ISSION M ODE P ROJECT …20 State Sector Employment Exchanges Ministry of Labour & Employment Project Brief e-services to employment seekers and employers. match the requirements of employers against employee database provide valuable guidance and career counselling to the unemployed, and facilitate online registration of vacancies by employers 36 Design & Development Stage Interaction: G2C

37. M ISSION M ODE P ROJECT …21 State Sector E District Department of Information Technology delivery of high volume, citizen-centric services at the District level such as issue of birth/death certificate, income and caste certificate, old age and widow pension etc. 37 Implementation Stage Interaction: G2C

38. M ISSION M ODE P ROJECT …22 State Sector Public Distribution System (PDS) Project Brief end-to-end project covering key functional areas such as supply chain management including allocation and utilisation reporting, storage and movement of food grains, grievance redressal and transparency portal, digitisation of beneficiary database, Fair Price Shop automation, etc 38 Implementation Stage Interaction: G2C

39. M ISSION M ODE P ROJECT …23 State Sector Health Health and Family Welfare Department Project Brief Welfare in the Mother and Child Tracking System (MCTS) programme and the Ministry envisages a more comprehensive use of ICT including for Hospital Information Systems, supply chain management for drugs and vaccines, providing ICT tools to ASHA and ANM workers, programme management of National Rural Health Mission (NRHM), etc 39 Implementation Stage Interaction: G2C

40. M ISSION M ODE P ROJECT …24 State Sector Education Ministry of Human Resources Development Project Brief Administration of mid-day meals, administration of hostels, disbursement of scholarships, etc are a few examples of activities that require coordination with other agencies of the government. Several flagship schemes of the GoI – Sarva Shiksha Abhiyan, Mid- Day Meal, Rashtriya Madhayamik Shiksha Abhiyan, etc require ICT for their implementation and monitoring. 40 Implementation Stage Interaction: G2C:

41. S TATE MMP S 41

42. M ISSION M ODE P ROJECT …25 Integrated Category EDI (e- Commerce) Ministry of Commerce & Industry/ Department of Commerce Project Brief Electronic Data Interchange amongst various agencies involved in the process of Imports and Exports 42 Post Implementation Stage Interaction G2B

43. M ISSION M ODE P ROJECT …26 Integrated Category e-Biz Department of Industrial Policy & Promotion / Department of Information Technology Project Brief (G2B) services to business entities with transparency, speed, and certainty reducing the points of contact between business entities and Government agencies, standardizing "requirement information", establishing single- window services 43 Implementation Stage Interaction: G2B

44. M ISSION M ODE P ROJECT …27 Integrated Category Common Services Centres Department of Information Technology Project Brief the core and support infrastructure of NeGP and aims towards offering e-Governance services to rural citizens 44 Post Implementation Stage Interaction: G2C

45. M ISSION M ODE P ROJECT …28 Integrated Category India Portal Department of Information Technology and Department of Administrative Reforms & Public Grievances Project Brief providing a single window access to information and services of Government at all levels, in a multilingual form 45 Post Implementation Stage Interaction: G2C

46. M ISSION M ODE P ROJECT …29 Integrated Category National Service Delivery Gateway (NSDG ) Department of Information Technology Project Brief providing a common interface between the service seekers and service providers (Government Department). 46 Post Implementation Stage

47. M ISSION M ODE P ROJECT …30 Integrated Category e-Courts Department of Justice, Ministry of Home Affairs Project Brief utilizing technology for improved provisioning of judicial services to citizens. 47 Implementation Stage Interaction: G2C

48. M ISSION M ODE P ROJECT …31 Integrated Category e-Procurement Ministry of Commerce & Industry/ DGS&D Project Brief rolling-out IT-enabled procurement by Government Departments 48 Implementation Stage Completion Date: Mar 2010

49. C OMPONENTS OF N E GP 49

50. 50 N E GP MISSION MODE PROJECTS (MMP S ) Integrated (7) e-Biz EDI India Portal CSC NSDG e-Courts e-Procurement State (11)-  14 Agriculture Property Registration Land Records - NLRMP Transport Treasuries Commercial Taxes Gram Panchayats Municipalities Police - CCTNS Employment Exchange e-District Central (9) -  10 Income Tax Central Excise Passports/Visa Immigration MCA 21 National ID / UID Pensions e-Office Banking Insurance NeGP COMPONENTS  Policies, Standards and Guidelines  Infrastructure (SWAN, CSCs, SDC )  Support Infrastructure  Capacity Building and Training  Awareness & Assessment  Technical Assistance 50

51. N EED F OR L EGAL F RAMEWORK E-Governence service delivery involves Use of Electronic Records Electronic Transactions Electronic Contracts Handling of citizen data & privacy issues Issue of Certificates electronically 51

52. L EGAL F RAMEWORK Legislation in Information Technology domain IT Act, 2000 Digital signatures Electronic submission of document and e-payment Define Civil wrongs, Offences (cyber crime), punishments IT Act Amendments 2008 Electronic contract Rules under IT Act Implication of existing Laws vis-à-vis IT practices Indian Penal Code, Indian Evidence Act, IPR related laws (Copyright, Trademark, Patent ) 52

53. S ECURITY ADDRESSED BY D IGITAL SIGNATURE Privacy / Confidentiality Protection against access by unintended recipients Authenticity Proof that the sender is actually who he claims Non Repudiation Proof that the sender has actually sent the signed message Integrity Any changes in the original signed message should be detected 53

54. R ANKING India’s global ranking in The United Nations Global E-Government Survey 119 in Year 2010 125 in Year 2012 118 in Year 2014 Other countries China - 72 (2010), 78 (2012), 70 (2014) USA - 2 (2010), 5 (2012), 7 (2014) Indonesia - 109 (2010), 97 (2012), 106 (2014) Brazil - 61 (2010), 59 (2012), 57 (2014) Russian Federation - 59 (2010), 27 (2012), 27(2014) 54

55. Q UESTIONS 55 Contact: mohandkk@yahoo.com