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2. Cloverleaf (CCG)Implementation April 29, 2015 – May 2, 2015

3. ©2015 General Electric Company – All rights reserved. The results expressed in this document may not be applicable to a particular site or installation and individual results may vary. This document and its contents are provided to you for informational purposes only and do not constitute a representation, warranty or performance guarantee. GE disclaims liability for any loss, which may arise from reliance on or use of information, contained in this document. All illustrations are provided as fictional examples only. Your product features and configuration may be different than those shown. Information contained herein is proprietary to GE. No part of this publication may be reproduced for any purpose without written permission of GE. DESCRIPTIONS OF FUTURE FUNCTIONALITY REFLECT CURRENT PRODUCT DIRECTION, ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE A COMMITMENT TO PROVIDE SPECIFIC FUNCTIONALITY. TIMING AND AVAILABILITY REMAIN AT GE’S DISCRETION AND ARE SUBJECT TO CHANGE AND APPLICABLE REGULATORY CLEARANCE. GE, the GE Monogram, Centricity, and imagination at work are trademarks of General Electric Company. All other product names and logos are trademarks or registered trademarks of their respective companies. General Electric Company, by and through its GE Healthcare division. 3

4. WELCOME 4 Agenda: Introduction to Centricity™ Group Management Connectivity Gateway (CCG) Stephanie Terry, Project Leader, CGM Integration, GE Healthcare IT CCG Implementation : A Case Study Tony Cristanelli, Project Manager, PHI Air Medical

5. Centricity Group Management CCG Introduction 5 Centricity Group Management CCG is an integration offering, comprised of the Centricity Group Management 6 Standard Data Connect Interfaces, and the CCG interface engine. CCG is built on the Infor™ Cloverleaf integration tool.

6. Why CCG for Centricity Group Management? 6 The CCG engine serves as a replacement for the ConnectR (CxR) engine, which is at the center of the Data Connect offering. ConnectR is being replaced due to the end of support (07/2015) for the Microsoft ® MS Server 2003 operating system on which ConnectR operates. How is CCG different than ConnectR ? CCG for will operate on the IBM ® AIX ® Operating System Cloverleaf technology is used industry wide Options for Customer OR GE Healthcare to create and maintain interfaces

7. Implementation Status 7 The Group Management integration team began using CCG in July of 2013 There have been 12 GE Healthcare managed and 3 customer facing installations as of March 2015 CCG training and consulting services are provided by our partner SantaRosa Consulting A CCG for Group Management resources page has been added to the Services Portal in CGM Integrations and Custom Applications space

8. Cloverleaf (CCG) Implementation Case Study

9. The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company.

10. Background

11. Goals for this Session:  Demonstrate the use of the new Data Connect 2.0 CCG interface to correct specific Demographic data by report.  Specific Case Study by PHI Air Medical will be reviewed in detail.  Timeline  Project Plan  Implementation  Future Phases

12. PHI Background  Company founded in 1949 as Petroleum Helicopters Inc.  Initially formed as an oil product service (transportation) company.  Formally moved into the Air Ambulance Market in 1998.  Currently operate in 11 states, organized under an individual NPI.

13. Air Ambulance Background  We typically work an account for 2.5 years.  We have open accounts with monthly transactions as far back as 2004, we have accounts with annual transactions back to 1998.  Comparable to an ED.

14. PHI Air Medical PFS  Patient Financial Services.  All billing and initial collections done internal.  Go Live with Centricity Group Management 8/2013.  Full financial conversion from 2004.  +200,000 accts  +3,000,000 transactions  Conversion financial tie = $0.02 total error

15. Case Study: Patient Advocate

16. Case Study  New Process post conversion implemented: “Patient Advocate”.  Create a single contact point for the Patient within PHI  Using the Patent Dataset Data 4 element to store this information.

17. Case Study

18.  Patient Advocate is used in all correspondence with the Patient.  We have over 100 letters in both English and Spanish in Centricity Group Management.  Example: Welcome Letter

19. Case Study

20.  Patient Advocate needs to be set initially  Frequent updates:  Account evolves  Staff Changes  Process Changes

21. Case Study  Need to maintain the Patient Advocate field.  Corporate Standards  Patient Billing Outcome Success  HIPAA compliance  Patient calls routing to wrong staff member

22. Time Line

23. Case Study – Time Line  Patient Advocate Process implemented 11/2013  Maintenance issues first raised 4/2014  CCG solution explored with GE Healthcare 5/2014  CCG (Customer Facing Version) released 12/2014  PHI CCG training 12/2014  Test interface first run:1/2014  Interface Process Approval:2/2014  Production Interface first run:2/2014

24. Case Study: Project Plan

25. Case Study – Project Plan  4 Phases  Phases are based upon our:  Ability to integrate automation and adapt processes  Comfort level with CCG interfaces

26. Case Study – Project Plan  Phase 1  Batch, report driven VRL->HL7 Interface  Perfect Lookup table  Start with Y15  Work back in time until all accts with balance <>0 are covered  Train appropriate Management Team to update Lookup table  Interface run weekly to correct errors.

27. Case Study – Project Plan  Phase 2  Batch, report driven VRL->HL7 Interface  Runs twice/week on day before Welcome letters are printed  Staff no longer inputs Pt. Advocate field, populated solely by interface

28. Case Study – Project Plan  Phase 3  Batch integrated VRL->HL7 Interface  Lookup logic moved to interface  Build TCL to update logic from external lookup file  Build interface lookup file and put on server

29. Case Study – Project Plan  Phase 4  “Hands-off” HL7 interface

30. Case Study – Project Plan Phase 1

31. Case Study – Project Plan Phase 2

32. Implementation - CCG

33. Implementation – CCG VRL Configuration

34. Implementation – CCG Translation VRL -> HL7

35. Implementation – CCG Network Configuration

36. Implementation – CCG Message Thread

37. Implementation – CCG Group Management Connection Thread

38. Implementation – CCG Network Monitor

39. Implementation – CCG Menu

41. Implementation – CCG Setup

42. Implementation – CCG Reporting

43. Implementation – CCG Interface Activity Report

44. Case Study: Results

45. Results – TST Audit  Predictably excellent  60 test accts were run.  Report demonstrates all fields were changed appropriately  No changes to other fields

46. Results – Process Approval  Audit files were presented and reviewed by Approval Team  Finance, Operations, and Compliance are represented.  Approval for the process to be released into production.  1 st Production run of 60 accts – February 19, 2015

47. Results – Production  1 st Production run of 60 accts – February 19, 2015  2 nd Production run of 2737 accts – February 23, 2015  2735 processed, 2 locked due to staff member in acct  3 rd Production run of 1804 accts – February 26, 2015  1803 processed, 1 locked due to staff member in acct

48. Current Status – March 1, 2015  Phase I of implementation almost complete.  One last production run to clean up history, will run on March 3, 2015  Phase 2 preparation has begun.  Scheduled to begin March 10, 2015  Inbound calls status improvement

49. Case Study: Wrap Up

50. Questions?

51. Thank you for participating!