1. Unit 1 (task 4) P4

2. Starter
On the post it note provided please make a list of the things that you think can create difficulties when you are having a conversation with another person…
2 minutes!

3. Activity: Barriers to communication and ways to overcome them ( student s=to take notes
Visual disabilities
Hearing disabilities
Environmental factors 2.
Language differences
Jargon, slang and dialects
Physical or intellectual difficulties 3.
Cultural interpretations
Emotional factors
Social

4. Learning Objective: Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions
Learning outcome : Task 4( P4)
Success Criteria:
Pass students will be able to give 6 examples of the barriers and explain how to overcome them
Merit students will be able to give 8 examples of the barriers and explain how to overcome them
Distinction students will be able to reflect on how barriers can affect Health and Social Care service users (10)

5. Please read the following carefully…
Can you tell me how easy you find it to read this instruction?
What is making it difficult?
Is it the font? Is the lighting?

6. Please answer the question below….
صبح لڑکوں اور لڑکیوں کو ہے. براہ کرم اور کڑیو خاموش ہے. اج ہم کام شروع یونٹ 1 3 ہے. مجھے بتا سکتے ہیں کہ کیا یہ کسی ہے؟
What is preventing you from reading the instructions on the board?

7. What do you notice in the clip?

8. Barriers… What is a Barrier?
A Barrier is something that “gets in the way” or stops another thing from happening

9. There are 3 main ways in which communication can be blocked…
If a person cannot see, hear or receive the message;
If a person cannot make sense of the message;
If a person misunderstands the message.

10. Person cannot see, hear or receive the message
Visual disability;
Hearing disability;
Environmental problems:
poor lighting
Noise
speaking from too far away

11. Person cannot make sense of the message
Different languages are being used, including sign language;
People using different terms, such as slang, internet or text jargon;
One of the speakers has a physical or intellectual disability, such as memory loss or a learning dysfunction.

12. Person misunderstands the message
Cultural differences: different cultures interpret non-verbal and verbal, and humour, in different ways;
Assumptions about people: assumptions about race, gender, disability etc. can lead to stereotyping and misunderstanding;
Emotional differences: very angry or very happy people may misinterpret what is said; think about sarcasm…
Social context: conversations and non-verbal messages understood by close friends may not be understood by strangers.

13. An additional Barrier can be… Listening Skills
Can be external or internal;
External (e.g., noise, an uncomfortable temperature or seating etc);
Internal include a variety of conditions or reactions within the speaker or listener, such as:
- Emotional interference.
Defensiveness.
Hearing only facts and not feelings.
Not seeking clarification.
Hearing what is expected instead of
what is said
- Stereotyping

14. Some common barriers to effective communication include:
The use of jargon, could be over-complicated or used unfamiliar terms.
Emotional barriers and taboos.
Differences in perception and viewpoint.
Physical disabilities: such as hearing problems or speech difficulties.
Physical barriers to non-verbal communication. Not able to move any part
Language differences and the difficulty in understanding unfamiliar accents.
Expectations and prejudices which may lead to false assumptions or stereotyping.  People often hear what they expect to hear rather than what is actually said and jump to incorrect conclusions.
Cultural differences.  The norms of social interaction vary greatly in different cultures, as do the way in which emotions are expressed. For example, the concept of personal space varies between cultures and between different social settings.

15. Have you understood the Barriers to communication?
How can we overcome them?

16. Activity Fill in the table below Barriers to effective communication
OVERCOMING BARRIER
ENVIRONMENTAL FACTORS
VISUAL DISABILITIES
HEARING DISABILITY
LANGUAGE DIFFERENCES
SLANG/JARGON
PHYSICAL/INTELLECTUAL DIFFICULTIES
EMOTIONAL FACTORS
SOCIAL CONTEXT
CULTURAL INTERPRETATIONS
All of you have a sheet. In groups fill out the sheet and think of as many ways as you can to make communication easier!

17. Plenary!!!!!! What is a barrier?
What are the 3 categories of barriers?
Give me an example of a physical barrier.
Give me an example of a emotional barrier.
How can you overcome these barriers?
Your task is due in on