1. COMMUNICATION SKILLS Dr. Tran, Van Hoai Faculty of Computer Science and Engineering HCMC Uni. of Technology hoai@cse.hcmut.edu.vn

2. Dr. Tran, Van Hoai 2007-2008 Communication skills What is COMMUNICATION ?‏ communicate (English) =  Latin: communicare = make common + share  Merriam-Webster: to transmit information, thought, or feeling so that it is satisfactorily received or understood Powerful skill for students, engineers, business man

3. Dr. Tran, Van Hoai 2007-2008 Communication skills Oral Presentation Audience Awareness Critical Listening Body Language Written Academic Writing Revision and Editing Critical Reading Presentation of Data Non-Verbal Audience Awareness Personal Presentation Body Language

4. Dr. Tran, Van Hoai 2007-2008 Communication skills Mind map

5. Dr. Tran, Van Hoai 2007-2008 Communication skills Why communication skills needed? If no communication skills  Damaging professional growth  Limiting movement to top management positions

6. Dr. Tran, Van Hoai 2007-2008 Communication skills Listening: heart of communication About 80% of each day listening About 40% of professional salary earned by listening  Increasing as you climb the professional ladder Issues  Reflective listening  Physical listening

7. Dr. Tran, Van Hoai 2007-2008 Communication skills Reflective listening Focusing on  listen for prevailing emotion  put yourself in the speaker shoes How to do  indicate your interest  Don't interrupt speaker  Involve your whole body (e.g., good eye contact)  Make speaker pay attention (e.g., "Hmmm", "Really", "That's interesting")

8. Dr. Tran, Van Hoai 2007-2008 Communication skills Physical listening Giving physical attention to speaker  eyes  shoulder  arms  legs  and …

9. Dr. Tran, Van Hoai 2007-2008 Communication skills How to say vs. What to say How is often more important than What Non-verbal components:  Eye contact  Body posture (tư thế)  Distance contact  Facial expressions  Gestures (điệu bộ)  Vocal tone  Fluency  Timing  Clothing

10. Dr. Tran, Van Hoai 2007-2008 Communication skills Public speaking (1) Purposes  To entertain  To inform  To inspire  To convince  To persuade

11. Dr. Tran, Van Hoai 2007-2008 Communication skills Public speaking (2) 3 parts  Introduction: to attract the listener  Body: organized logically in order to be rememberd by listener Speeches should not contain more than 4 major points  Conclusion: to review main points and challenges

12. Dr. Tran, Van Hoai 2007-2008 Communication skills Principles of poor writing Ignore the reader Be verbose (dài dòng), vague (mơ hồ), pompous (khoa trương) Do not revise (xem lại)

13. Dr. Tran, Van Hoai 2007-2008 Communication skills Writing The more you know, the easier and more effective your writing Can you explain in your own words to someone knowing less than you do ?  If not, research more

14. Dr. Tran, Van Hoai 2007-2008 Communication skills Systematic approach for writing Research the topic Plan  Do I know my subject? Do I know my reader? Is this writing necessary? Draft Eliminate useless words/sentences Polish Proofread

15. Dr. Tran, Van Hoai 2007-2008 Communication skills Assertive yourself Human behavour  Passive  Aggressive  Assertive Assertiveness = foundation of effective communication Basic formula of assertive statements = "When you (feeling nonjudgmentally), I feel (disclose feelings) because (clarify effect). I prefer (discrete desire)"

16. Dr. Tran, Van Hoai 2007-2008 Communication skills More tips Learn from mistakes Reflect personal style Paragraph power  topic sentence  transition sentence Sentence savvy (khôn khéo)  Sentence is 15-22 words long  Breaking long sentences to shorter ones  …