1. Change Management Prepared by Dr. Leonard R. Hepp All Rights Reserved Leading Change … The First of Seven Key Steps

2. 2 Prepared by Dr. Leonard R. Hepp All Rights Reserved “The hard stuff’s the easy stuff. The soft stuff’s the hard stuff. Total quality is 90% a people deal” Tom Malone President, Milliken Mills 1st Year Malcolm Baldrige Award Winner Change Management

3. 3 Prepared by Dr. Leonard R. Hepp All Rights Reserved Change Management The Challenge: Success With Speed “Q x A = E” EFFECTIVENESS (Overall Strategy) ACCEPTANCE (Cultural Strategy) QUALITY PROCESS (Technical Strategy) x=

4. 4 Prepared by Dr. Leonard R. Hepp All Rights Reserved How to Manage and Lead Change using the Tools and Techniques Three Key Aspects To Consider 1) Increase understanding of the Change Management Model, tools and techniques to drive Change 2) Understand and be able to effectively display the role and competencies of a Change Coach/Team Leader and further develop the skills of facilitating to lead Change 3) Understand how and why groups develop and work together most effectively and what a Team Leader has to do to enhance this to motivate Change Change Management

5. 5 Prepared by Dr. Leonard R. Hepp All Rights Reserved Leading Change Changing Systems & Structures Current State Transition State Improved State Creating A Shared Need Shaping A Vision Mobilizing Commitment Monitoring Progress Making Change Last Change Management Process: A Model For Change

6. 6 Prepared by Dr. Leonard R. Hepp All Rights Reserved Change Process

7. 7 Prepared by Dr. Leonard R. Hepp All Rights Reserved This model illustrates the four, inter-related, elements of effective change leadership. The core is Master the Change Process (7 steps). In doing so we need to demonstrate our commitment to the change Managing Attention: the amount of time, energy and focus we dedicate to the change adds up to the Attention. Adopting Change Roles, sorting out change roles (Sponsors, Champions and Action Team Leaders) and identifying missing elements of effective change leadership. Demonstrate Personal Competence in the change - how you are putting it in place. Leading Change … A Model

8. 8 Prepared by Dr. Leonard R. Hepp All Rights Reserved Manage Attention Adopt Change Roles Demonstrate Personal Competence Master Change Processes Leading Change … Mastering the Process

9. 9 Prepared by Dr. Leonard R. Hepp All Rights Reserved To what extent do our change leaders:  Seek and support process innovations that improve productivity?  Clarify roles and responsibilities for accomplishing change?  Vigorously challenge the status quo?  Lead by example?  Pay attention to change? (focus + time + passion)  Demonstrate personal competencies across the seven Change Management processes? Genuine, committed leadership throughout the entire change initiative is crucial to success Leading Change…Assessment

10. 10 Prepared by Dr. Leonard R. Hepp All Rights Reserved Change Management Process: A Model For Change Leverage the other Six Steps as you “Lead Change”