1. Microsoft Dynamics CRM Pricing & Licensing Overview Planned Effective Date: January 1, 2008

2. Contents Overview of Licensing Models What’s new in CRM Pricing & Licensing? SKU Design Upgrade path Forthcoming materials Appendix: –Availability –Distribution Channels

3. Licensing Models - Overview On-premise CRM Live Partner Based S+S Volume Licensing BRL/DPL SPLA Service Provider Licensing Agreement CRM Live

4. What’s New in CRM Pricing and Licensing Device CALs – Great for multi-shift contact center licensing Limited-Use CALs – Give read-only access to reviewers, executives, … Enterprise Server – Enable intra-enterprise multi-tenant deployment Support for External Connections in SPLA – No need for External connector in SPLA – covered by SAL

5. SKU Design (Example for VL/BRL/DPL) User CAL Device CAL External Connector External Connector External Parties Server 1 Server 2 * Multiplexing not allowed in any scenario

6. User CALs and Device CALS Dynamics CRM 4.0 will offer both user CALs and device CALs With user CALs, each user may use multiple client interfaces With device CALs, each device may be shared by multiple users over time (as in a call center) User and device CALs may be mixed in a deployment Customers upgrading from CRM 3.0 can choose to convert from User CAL to Device CAL if required * Note: multiplexing is not allowed in any scenario User CAL Device CAL

7. Full CALs and Limited-Use CALS Dynamics CRM 4.0 will offer both full CALs and limited-use CALs With full CALs, each user has full read-write access to all capabilities With limited-use CALs, a user has read-only access, e.g., for reports Full and limited-use CALs may be mixed within an environment * Note: multiplexing is not allowed in any scenario Full CAL Limited CAL read/write read-only

8. CRM 4.0: On-Premise SKUs and Pricing Volume LicensingWorkgroupProfessionalEnterprise Server $2,499 Incl. 5 User CALs $1,999 Per server instance $4,999 Per server instance CALs (Named User or Device) Client Access License Limited Client Access License (Read-Only) N/A$999.00 $299.00 External Connectors - per server instance External Connector Limited External Connector (Read-Only) N/A$4,999.00 $1,999.00 Prices are “base prices” in US Dollars (USD) used to trigger waterfall system prices. Specific prices by program and geography will be available December 1, 2008. Lower EC Price New ! Business Ready Licensing / Dynamics Price ListWorkgroupProfessionalEnterprise Pricing not including 16% Enhancement Plan Server (Per instance) Client Access License and External Connectors N/A $1,999 1 server Included at no charge in Adv. Mgmt. See Volume Licensing $4,999 See Volume Licensing New !

9. CRM 4.0: On-Demand SKUs and Pricing Service Provider Licensing Agreement (SPLA)WorkgroupProfessionalEnterprise Subscriber Access License (SAL)N/A $15.00 per user/month Microsoft Dynamics CRM Live (North America only)CRM Live ProfessionalCRM Live Professional Plus CRM Live Subscriber License Sign up fee incl. 1 month for ALL users Subscription per user per month (12 month contract) Subscription per user per month (24 month contract) Cancellation fee per user $ 79 $ 44 $175 $ 79 $ 59 $175 Prices are base list prices in US Dollars (USD)

10. On-Premise Upgrade & Migration Path - Dynamics CRM v3.0 Customers on SA Microsoft Dynamics CRM 3.0 Professional Edition 1 Named User CAL 1 Server 1 External Connector Microsoft Dynamics CRM 4.0 1 Named User CAL or 1 Device CAL 1 Professional Server or 2 Enterprise Servers * 1 External Connector Upgrade path for CRM 3.0 SBE will be communicated in December 2007. Microsoft Dynamics CRM 3.0 Small Business Edition * SA at renewal will be calculated based on CRM 4.0 list prices.

11. Forthcoming Deliverables Deliverables November Pricing & Licensing Overview November 13 th 2008 Pricing & Licensing White Paper November 30 th 2008 Pricing & Licensing Presentation November 30 th 2008 Licensing Scenario White Paper November 30 th 2008 December Upgrade Guide (PPT & White Paper) December 30 th 2008

12. Thank You!

13. Appendix

14. Licensing Models - Availability On Premise (Volume Licensing and BRL/DPL) General Availability on pricelists January 1, 2008 “Downgrade rights” immediately apply to 3.0 business as well Live Pricing announced at WPC 2007 Early Access I in progress / Early Access II planned for November Customers signing up for Early Access will acknowledge and commit to pricing but won’t be billed until later Billing expected to start in Q4 FY08 with declared “RTW”. SPLA Price changes will be implemented in January 2008 and apply to 3.0 SPLA business as well

15. Distribution Models Volume Licensing ProgramWorkgroupProfessionalEnterprise Trials MSDN/TechNet Microsoft Action Pack (Registered) Microsoft Partner Program (Certified) Microsoft Partner Program (Gold) Open Open Academic Open Donations Open Charity Open Government Open Local Government Open Value Open Value Subscription Open License Value (non-active) Multi-Year Open (non-active) Select (Non-Specific) Select Local Enterprise “6” Enterprise Subscription Campus “3” School US Government ISV Royalty OEM – System Builder

16. Distribution Models BRL/DPL WorkgroupProfessionalEnterprise ERP Advanced Management Academic Alliance SPLA WorkgroupProfessionalEnterprise SPLA CRM Live (North America Only) ProfessionalProfessional Plus CRM Live “Distribution Model”