1. The Art of the Possibility – Retailers aspiring to be Omni Channel Presenter: Sauvik Banerjjee Global CTA SAP-Hybris Omni Channel Solutions Youtube Link: Art of The Possibility https://www.youtube.com/watch?v=wxY8syq_FfI Guardian UK link- Life of a connected Consumer (Art Of The Possibility) http://www.theguardian.com/sap-partner-zone/2015/may/01/connected-exerience-consumer-journey-technology

2. 2 Global Trends Growth in B2C e-Commerce sales by 2018 One third of all retail sales 29% B2C e-Commerce sales in Asia Pacific 2017 B2C commerce sales worldwide by 2017 B2C sales world wide by 2018 Asia Pacific Share in Source: e-Marketer + Statistics Portal The highest growth of ecommerce will be in China and India

3. 3 Indian e-Commerce Market Trend Indian e-Commerce market expected growth rate 3% Indian E-tailing market share of the total retail market by 2020 200 Mn Social Media users of India which can be a big channel to engage and understand consumers 60 - 70% $76 Bn Potential size of India’s e-Tailing market by 2021 5x Growth in Women influenced sale in e-Commerce market Apparel and electronics remain the most popular categories people buy online 1 2 CoD is the most preferred payment mode for Indian consumers 3 EMI and use of wallet will grow steadily 4 The share of online spending via mobile devices is growing Apparel and electronics remain the most popular categories people buy online $8.5bn Online shopping of physical goods in India will grow in 2016 Source: Gartner + Technopak + Others

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14. APIs SAP HANA Other FMSSAP EWM Forecasting Hybris marketing Customer analysis Predictive analytics Merchandizing: Personalization, dynamic content Customer data management CRM Sales (Cloud for Sales) CRM Service (Call center) Digital goods email Digital ads web PDVCall center print mobile social marketplace search In store Connected devices sms/notification s @ Marketing Ventes Master Data Platform Customer experience Order management Omni commerce Logic Hybris Commerce & Experience Platform Commerce Billing Service Modular, modern, integrated architecture for an Omni – Channel Vision