1. BUSI 240 Introduction to Information Systems Tuesday & Thursday 8:05am – 9:30am Wyant Lecture Hall Please initial the roster on the back table. The course syllabus is available at: http://home.apu.edu/~jbirch/BUSI240 Or http://online.apu.edu

2. Foundations of Information Systems in Business Why should you study information systems? How does a firm use information systems? What are the components of an information system? Chapter 1a1a McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved.

3. 10-3 Virus attacks Android phones in China: researchers A powerful virus targeting smart phones in China running Google Inc's Android operating systemoperating system may represent the most sophisticated bug to target mobile devices to date, security researchers said on Thursday. Anti-virus firm Lookout Mobile Security estimates that the number of phones that have been infected by the virus, dubbed Geinimi, ranges from the tens of thousands to hundreds of thousands. Current Events – What’s going on?

4. 10-4 Verizon iPhone Unveiled, Apple Likely Prepping iPad 2, New MacBooks Apple unveiled the Verizon iPhone 4 Jan. 11, which means it's time for analysts to focus more intensely on possible release dates for the next iPad and MacBooks. Apple and Verizon unveiled a CDMA-based (Code Division Multiple Access-based) iPhone 4 at a high-profile event Jan. 11 in New York City. The announcement broke AT&T’s exclusive lock on the smartphone in the United States. http://www.eweek.com/c/a/Desktops-and-Notebooks/Verizon-iPhone-Unveiled-Apple-Likely-Prepping-iPad-2- New-MacBooks-425001/ Current Events – What’s going on?

5. 10-5 Snow in 49 States: Snow in 49 out of 50 States Since Tuesday the National Weather Service has reported that 49 out of the 50 states in the country has snow on the ground. The only state without snow is Florida. Even Hawaii has seven inches of snow atop Mauna Kea. A little over 70 percent of the United States is currently covered in snow, which is more than double the number in December. Meteorologists say that although this is very rare, it has happened before. On Feb. 10, 2010, 49 out of 50 states were white. During that occurrence Hawaii was the odd one out. On Jan. 19, 1977, all states with the exception of South Carolina had snow. http://www.longislandpress.com/2011/01/12/snow-in-49-states-snow-in-49-out-of-50-states/ Current Events – What’s going on?

6. Foundations of Information Systems in Business Why should you study information systems? How does a firm use information systems? What are the components of an information system? Chapter 1a1a McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved.

7. Technology Changes will impact you and your career!

8. Goal of this course To familiarize you with the concepts of Information Systems and Strategies that will assist you in managing your business.

9. Goal of this course (Cont’d) Every role within a business is touched by information systems and information technology in one way or another. It is imperative that you, as an employee and future manager, be able to discern how information systems and information technology can assist you and provide the business with a competitive advantage.

10. 1-10 Focus of this course Primary focus is on Information Systems Secondary focus is on Information Technology Its not about the technology – technology changes rapidly while information systems are longer lasting Both Information Systems and Information Technologies can provide a significant competitive advantage for organizations.

11. What I expect you to know by the last class. The difference between “data” and “information” The difference between “memory” and “storage” The difference between a kilobyte, megabyte, gigabyte and terabyte The difference between ERP, CRM and SCM systems

12. A few suggestions…. Your final grade is based on points – not on an accumulation of grades. You start the class with zero points and earn your way to your final grade If you have an issue or problem, communicate – send me an email If you know you’re not going to meet the deadline for a quiz or assignment – email me BEFORE the deadline If you miss a deadline on an assignment, turn it in late – partial points will be awarded.

13. 1-13 Why study Information Systems and Information Technology? Vital component of successful businesses Helps businesses expand and compete Businesses use IS and IT To improve efficiency and effectiveness of business processes For managerial decision making For workgroup collaboration

14. 1-14 What is a system? A system Is a set of interrelated components With a clearly defined boundary Working together to achieve a common set of objectives

15. 1-15 Information System

16. 1-16 Basic Information System

17. 1-17 What is an Information System? An organized combination of People Hardware Software Communications networks Data resources Policies and procedures That stores, retrieves, transforms, and disseminates information in an organization

18. 1-18 Information System (IS) versus Information Technology (IT) IS is all the components and resources necessary to deliver information and functions to the organization IT is hardware, software, networking and data management In theory, IS could be paper based But we will focus on Computer-Based Information Systems (CBIS)

19. 1-19 IS Knowledge Framework for Business Professionals

20. 1-20 What should a Business Professional know about IS? Foundation Concepts: fundamental behavioral, technical, business and managerial concepts Information Technology: Hardware, software, networks, data management and Internet-based technology Business Applications: Major uses of the IS in the organization Development Processes: How to plan, develop and implement IS to meet business opportunities Management Challenges: The challenges of effectively and ethically managing IT

21. 1-21 What does IS do for a business?

22. 1-22 Business Applications expanding role over time

23. 1-23 What is E-business? The use of Internet technologies to work and empower business processes, electronic commerce, and enterprise collaboration within a company and with its customers, suppliers, and other business stakeholders. An online exchange of value.

24. 1-24 How e-business is being used

25. 1-25 E-business use Reengineer internal business processes Enterprise collaboration systems: support communications, coordination and collaboration among teams and work groups, e.g., virtual teams Electronic commerce: buying, selling, marketing and servicing of products and services over computer networks

26. 1-26 Types of IS

27. 1-27 Operations support systems What are they? Efficiently process business transactions Control industrial processes Support communications and collaboration Update corporate databases

28. 1-28 Types of Operations Support Systems Transaction Processing Systems Record and process data from business transactions Examples: sales processing, inventory systems, accounting systems Process Control Systems Monitor and control physical processes Example: in a petroleum refinery use sensors to monitor chemical processes Enterprise Collaboration Systems Enhance team and work group communications Examples: e-mail, videoconferencing

29. 1-29 Two ways to process transactions Batch Processing: Accumulate transactions over time and process periodically Example: a bank processes all checks received in a batch at night Online Processing: Process transactions immediately Example: a bank processes an ATM withdrawal immediately

30. 1-30 Management Support Systems What are they? Provide information and support for effective decision making by managers

31. 1-31 Types of Management Support Systems Management Information Systems (MIS) Provide reports and displays to managers Example: daily sales analysis reports Decision Support Systems (DSS) Provide interactive ad hoc support for decision making Example: A what-if-analysis to determine where to spend advertising dollars Executive Information Systems (EIS) Provide critical information for executives and managers Example: easy access to actions of competitors

32. 1-32 Operational or Management Systems Expert Systems Provide expert advice Example: credit application advisor Knowledge Management Systems Support creation, organization and dissemination of business knowledge throughout company Example: Intranet access to best business practices

33. 1-33 Classifications of IS by scope Functional business systems Focus on operational and managerial applications of basic business functions Examples: support accounting, finance or marketing Strategic information systems Help get a strategic advantage over its customers Examples: shipment tracking, e-commerce web systems Cross-functional information systems Systems that are combinations of several types of information systems Provide support for many functions

34. 1-34 Challenges and Opportunities of IT

35. 1-35 Measuring success of an IS Efficiency Minimize cost, time and use of information resources Effectiveness Support business strategies Enable business processes Enhance organizational structure and culture Increase the customer and business value What’s the difference between Efficiency and Effectiveness?

36. 1-36 Developing IS Solutions

37. 1-37 What is a system? A system Is a set of interrelated components With a clearly defined boundary Working together to achieve a common set of objectives By accepting inputs and producing outputs in an organized transformation process

38. 1-38 Systems have three basic functions: Input involves capturing and assembling elements that enter the system to be processed Processing involves transformation process that convert input into output Output involves transferring elements that have been produced by the transformation process to their ultimate destination

39. 1-39 Cybernetic system All systems have input, processing and output A cybernetic system, a self-monitoring, self-regulating system, adds feedback and control: Feedback is data about the performance of a system Control involves monitoring and evaluating feedback to determine whether a system is moving towards the achievement of its goal

40. 1-40 A Cybernetic system

41. 1-41 A business as a system

42. 1-42 Information systems model

43. 1-43 Components of an IS People End users: the people who use the IS or the information from the IS IS specialists: the people who develop and operate IS Hardware Resources All physical devices used in information processing Machines, data media, peripherals Software Resources All information processing instructions including programs and procedures System software, application software and procedures

44. 1-44 Components of an IS (cont.) Data Resources Facts about the business transactions Processed and organized information Databases of organized data Network Resources Communications media Network infrastructure: hardware and software The Internet, intranets and extranets

45. 1-45 Data versus Information Data are raw facts about physical phenomena or business transactions Information is data that has been converted into meaningful and useful context for end users Example: Sales data is names, quantities and dollar amounts Sales information is amount of sales by product type, sales territory or salesperson

46. 1-46 IS Activities Input of data resources Data entry activities Processing of data into information E.g., calculate, compare, sort, classify, summarize Output of information products Messages, reports, forms and graphic images Storage of data resources Data elements and databases Control of system performance Monitoring and evaluating feedback

47. 1-47 Recognizing IS As a business professional, you should be able to look at an IS and identify The people, hardware, software, data and network resources they use The type of information products they produce The way they perform input, processing, output, storage and control activities

48. 1-48 IT Careers Outsourcing of basic programming to India, the Middle-East and Asia-Pacific countries Strong employment opportunities in other areas in IS Shortage of qualified IS personnel Long-term job outlook positive and exciting

49. 1-49 Career Opportunities in IS

50. 1-50 Job growth Among the fastest growing occupations through 2012 Systems Analyst, Database administrators, Other managerial-level positions Network specialists Information security

51. 1-51 IS Function represents Major functional area of business Important contributor to operational efficiency, employee productivity, morale, customer service and satisfaction Major source of information and support for effective decision making Vital ingredient in developing competitive products and services in the global marketplace Dynamic and challenging career opportunity Key component of today’s networked business