1. Chapter 12 Manager as Leader
The Importance of Leadership
Human Relations
Viewpoints About Workers
Leadership Styles
Handling Employee Problems

2. Importance of Leadership
To get work done effectively, employees must understand why the work is important.
Leadership - the ability to influence individuals and groups to achieve organizational goals
Human Relations - how well people get along with others

3. Basic Leadership Traits
Intelligence
Judegement
Objectivity
Initiative
Dependability
Cooperation
Honesty
Courage
Confidence
Stability
Understanding

4. Power Power is the ability to control behavior
Position Power - comes from the position that person has within the organization
Reward Power - based on the ability to control resources, rewards and punishments
Expert Power - given to people who are considered the most knowledgeable. If employees consider the manager an expert, they will see the manager’s advice and help.
Identity Power - given to people because others identify with them and want to be accepted by them. Based on respect.

5. Human Relations
Human Relations - it is the managers responsibility to work well with others and to help employees get along with each other.
Self understanding - Strengths & Weaknesses
Understanding of Others - managers can’t treat everyone the same.
Communication Skills - Need to decide which methods to use. Listening is an important communication tool.
Team Building – getting people to believe the goals of the organization.
Developing Job Satisfaction - managers must help employees maintain a high level of job satisfaction.

6. Viewpoints About Workers
Each manager has attitudes about people and work.
Theory X - These managers believe that employees dislike work & avoid it whenever possible. These managers closely supervise and control workers and make all important decisions.
Theory Y: - These managers believe that employees obtain satisfaction from doing a job well. They feel that employees do not need close supervision. Employees are allowed a great deal of control over their own work & are not supervised closely.
Theory Z: - the manager who changes from one viewpoint to another as circumstances change is likely to be the most effective manager. Flexibility is crucial because all employees are different.

7. Leadership Style
Leadership - the general way a manager treats and directs employees. Each manager has a different leadership style from other managers.
Autocratic Style - gives clear, direct, and precise orders with detailed instructions. Employees do not make decisions. The leader handles all problems. Efficiency is the reason for this style. Good for emergencies.
Democratic Leadership –encourages workers to share in making decisions about their work and work related problems.
Open Leadership – gives little or no direction to workers. Best with experienced workers.
Situational Leadership - effective leaders select a leadership style that best fits a particular situation.

8. Handling Employee Problems
Personal problems affect the work of employees. Sometimes managers need to be sympathetic by listening to employees and show understanding to their situation.
Work Rules - are regulations that maintain an effective working environment in a business.
oral warning
written warning
suspension
termination