1. Using OPA to enhance Business Operations Margaret Brisbane Miami-Dade Information Technology Department

2. Business Challenge Simplify the process of opening a business Reduce the complexity for the citizen Provide self-service permits and licensing Provide useful information about the process Accessible from a smart device Limit the need for going to County office Expedite the process, open a business faster

3. Approach Sponsorship – One of the Mayor’s top priorities Partner with TruePenny to develop a one-stop OPA-based portal system for Miami Dade County Provide integration with Miami-Dade's other business systems as needed Enable the County personnel to create and support the OPA Rulebase Engage focus groups to review the process to ensure accuracy and thoroughness of information Gain Senior level approval The project is in production on the Miami Dade Portal

5. Open a Business – The Process Starting a Business This is a new tool for general guidance on how to open a business in Miami-Dade County. Your comments are important to us. Please give us your feedback using the FEEDBACK link on this page. Welcome, whether you are just beginning to research business opportunities, or you are ready to start into a new business venture, Miami-Dade County wants to help your business thrive. This business Startup Assistant, through a question- and-answer session, will provide you with information and a step-by-step process to starting your business including requirements for Federal, State and local license requirements.

6. Please Select the type of business you want to start Advertising Agency Automotive Repair Child Care Facility Clothing Store Grocery Store Hair Salon Insurance Agency Restaurant Sound Recording Studio Starting a business not listed above - click here

7. Starting a Business

8. Miami-Dade County Enter the address and click 'Check Address' 1341 SW 8th St NW3rd St !LlANAS BEAUIY SALON I NC Check Address IJ Address Valid Yes MunicipalityMIAMI Well Field area No Water Company M1am1 Dade Water and Sewer Sewer Company M1am1 Dade Water and Sewer Fire District Zoning Pro perty Own er C1ty of Miami Department of F1re·Rescue URBAN CORE ZONE MANUEL PEREZ lncemives: Target Urban Ar eaNo Target Urban Ar ea Corridor No Empowerment ZoneNo Enterprise Zone Brown Field Yes No

9. Important Information Starting a Business

10. Informational Package

11. Directly transform policy documents to executable form using familiar tools including MS Word and Excel in Natural Language so no cost or risk with translation by IT Break “analysis paralysis” bottleneck - defining data model from thousands of pages of policy Avoid attempting to express policy rules in technical or code formats Built-in simulation, scenario modeling analysis and regression testing tools Detailed reporting mechanism for audit purposes / transparency Automated and interactive rule testing, ensuring interviews only ask for the minimum input from the user by way of intelligent questioning Fully SOA-enabled OOTB for low cost, flexibility and integration with other apps Eligibility, assessment, guidance and rate rules can be used across channels High performance engine with complex functionality like Temporal Reasoning (time based) Web self-service for interactive screening and advice (deployed fast) with Velocity templates Business users create the content Unique tools check rules & show implications Quick, high performance deployment What does OPA do?

12. The TruePenny People Difference Renowned Expertise We have over 45 years of combined OPA experience, with some of the most knowledgeable OPA personnel in the world, who bring first-hand knowledge of working in government agencies Experience working on the largest global OPA projects across Federal, State, and Local Government, as well as the commercial sector Ability to implement and support OPA projects at the Enterprise level, to include technical architecture and integration elements into any environment Flexibility and Integrity As a woman-owned, set-aside, boutique-sized firm, we are able to offer customized solutions that are cost-effective and backed by our unique consultative approach Global Presence To support our growing worldwide customer base, TruePenny has offices in both the U.S. and U.K., backed by a team of experts with local knowledge in these regions