1. Mid-America Regulatory Conference June 9, 2003 Kenneth Moran FCC-OET Director Defense and Security kmoran@fcc.gov 202 418-0802 TSP WPS GETS

2. Mid-America Regulatory Conference - June 9, 2003 2 Three Federal Emergency Telecom Programs -Telecommunications Service Priority (TSP) -Government Emergency Telecommunications Service (GETS) -Wireless Priority Service (WPS) Executive Orders – Office of the President Orders & Rules – Federal Communications Commission (FCC) Administrator – National Communications System (NCS)

3. Mid-America Regulatory Conference - June 9, 2003 3 Any entity engaged in activities essential for the security and safety of American citizens that relies on telecommunications services. Federal, state, and local government and private industry Non-federal participants must have a federal sponsor Who Qualifies

4. TSP  Objective: to ensure priority restoration of communications lines most critical to the security and safety of American citizens  Protection during disasters: floods, forest fires, hurricanes, tornadoes, earthquakes, and terrorist attacks  Provides guaranteed priority restoration of telecom services when service providers’ resources are overextended

5. Mid-America Regulatory Conference - June 9, 2003 5  User identifies most essential lines  User contacts administrator (NCS) and requests TSP-designations  User requests TSP service from carrier  Carrier updates its TSP database  When outage occurs, TSP lines are first to be restored How TSP Works

6. Mid-America Regulatory Conference - June 9, 2003 6  No NCS charge for TSP designations  Carriers charge for TSP  TSP charges vary by carrier and location  Cost structure  Per line  One time charge  Monthly charge TSP Costs

7. GETS  Objective: to ensure emergency calls are completed when network is congested  Network congestion common during disasters  Substantially improves completion rates of emergency calls

8. How GETS Works  User identifies key personnel  User requests GETS cards from NCS  User distributes cards to key emergency personnel  Cards contain special dialing instructions and PINs

9. Mid-America Regulatory Conference - June 9, 2003 9 BOB RILEY GOVERNOR 1 TOUCH-TONE PHONES U.S. GOVERNMENT PROPERTY. If found, return to OMNCS (N2), 701 South Courthouse Road, Arlington, VA 22204-2198. WARNING: For official use only by authorized personnel. CANNOT COMPLETE FTS OR DISN USERS NEED ASSISTANCE? Try a different long-distance carrier by dialing: For AT&T: 1010+288 For MCIW: 1010+222 +1+710-627-4387 For Sprint: 1010+333 Use normal procedures to get a FTS or DISN dial tone, then dial 710-627-4387 Dial 1+800-818-GETS (4387) to get help or report trouble at any time. You can also obtain user assistance through GETS. When prompted for your destination number dial 703-818-GETS. } For AT&T: 1+888-288-4387 For MCI WorldCom: 1+800-900-4387 For Sprint: 1+800-257-8373 TO MAKE GETS CALLS Dial 1 + 710-NCS-GETS (627-4387) After the tone enter your PIN. When prompted, dial your destination number (Area Code + Telephone Number). GETS authority is vested in the individual, not the phone number, through use of a calling card GETS priority is invoked “call-by-call”

10. Mid-America Regulatory Conference - June 9, 2003 10 GETS Costs  No Initiation fee  No charge for GETS cards  15c per minute usage charge GETS

11. Mid-America Regulatory Conference - June 9, 2003 11 WPS  Objective: to ensure emergency wireless calls are completed when networks are congested  Wireless equivalent of GETS  Allows emergency calls to queue, awaiting available radio channel

12. How WPS Works  User subscribes to commercial wireless service  User requests WPS approval from NCS  Wireless service provider activates WPS feature for individual cell phone  Special per-call dialing instructions

13. Mid-America Regulatory Conference - June 9, 2003 13 Mobile Switch Wireline Networks Government Emergency Telecommunications Service GETS Q Mobile Switch Q *272 Destin ation# Dial * 272 + destination number + send ALL YOU DO: When you need to make an NS/EP call and you encounter congestion, retry your number prefixed with *272. (Including 710- NCS-GETS) The Rest is Automatic: Your call will queue for the next available traffic channel WPS

14. WPS Costs  No NCS charges  Wireless carrier charges  $10 initiation fee per cell phone  $4.50 per month per cell phone  $0.75 per minute usage charge

15. Mid-America Regulatory Conference - June 9, 2003 15  TSP (Sponsorship)  FCC TSP Program Director 202.418.2426  Email: tspinfo@fcc.gov  TSP (Applications)  NCS TSP Program Manager 703.607.4933  http://tsp.ncs.gov  GETS  NCS GETS Program Director 703.607.6160  http://gets.ncs.gov  WPS  NCS WPS Program Director 703.607.6160  http://wps.ncs.gov Contacts