1. EMEA L&D Network Meeting 3 rd Regional L&D Network Meeting – 28 th September 2005 Gullivers Travel Associates and octopustravel.com welcome you to Gullivers House

2. Where do we fit in within TDS? B2B Business to Business B2C Business to Consumer Intl Markets Americas

3. Business Travelers Suppliers  Airlines  Hotels  Car Rental  Vacation Rental  Tours  Rail  Cruises Connectivity Systems Global Distribution Systems Travel Agencies Offline Tour Wholesaler Online Direct Connect 1 Based on research from PhoCusWright, Thomas Weisel and Cendant Estimates $873 Billion 1 Leisure Connectivity Systems Travel Agencies Offline Tour Wholesaler Online Global Distribution Systems        Where do we fit in within the Travel Distribution Model?

4. Overview of GTA... Global Wholesale Tour Operator Founded 1975 Sell direct to other Wholesalers, Retailers & The Public 2300+ Employees in 31 Offices Reserves & Sells Hotel & Ground Services 3m Negotiated Travel Items & 21000 Hotels Focus on FIT Group & Online A global specialist in tourism products for the travel industry

5. GTA Products – What Do We Sell? HOTELS SIGHTSEEINGTRANSFERSCAR HIRECOACHESSHIPS & CRUISES TRAINSTICKETS ENTERTAINMENT

6. London & UK Services, Company Administration, Japan Co- ordination, Far East Co-ordination, European Office Management Computer, Rail and Cruise F.I.T. Accounts/Payments, Legal and octopustravel Hotel Contracting and Group Reservations Group Sales, Operations and octopustravel Long Distance Coach, Data, F.I.T. Data, Human Resources octopustravel, Business Research 1 Ground 2 3 4 7 6 5 Gullivers House

7. New YorkSeoul Dubai Jerusalem FukuokaNagoya Osaka Tokyo Bangkok Beijing Hong Kong Taipei Shanghai Sydney Los Angeles Singapore Riyadh Jakarta Chengdu New Delhi Busan Auckland London Madrid Paris Geneva Brussels Rome Frankfurt Copenhagen GTA – World Wide Office Locations 31 offices worldwide Vienna

8. GTA Business Supply Chain ServicesHotels Data F.I.T. Data Hotel Department Wholesaler (Tour Operator) End Consumer (Passenger) Retailer (Travel Agency) Group Department Sales Operations Reservations F.I.T. Department Sales Tariff Operations Reservations Contracts & Negotiations

9. Clients – Who Do We Sell To? Wholesaler (Tour Operator) End Consumer (Passenger) Retailer (Travel Agency) Wholesale Tour Operators  Companies worldwide, large and small who use our products, place them in brochures or internet sites which are then accessible to Travel Agencies who sell them to the passenger  Specialise in a variety of travel, e.g. city breaks, large itineraries, religious pilgrimages, etc. Retail Travel Agencies / Web  Retail companies worldwide who use our products and sell them (via our retail internet booking systems) to the passenger via their shops, websites or phones Public Websites  Associated and affiliated companies who use our products and sell them via the internet which are accessible to the passenger direct

10. Reservations Systems Overview Clients can book online:  Hotel accommodation  Apartment accommodation  Regular Sightseeing  Transfers  Car Hire (coming very soon) Online Systems used: Wholesaler – Wholesale Booking System (WBS) and XML Technology Retailer – Retail Booking System (RBS) Consumer – Consumer Websites and XML Technology Back Office Reservation System: IBM AS/400

11. Process – How We Sell To Wholesalers Mark Up WBS Mark UpTravel Agent Consumer Our Client Mark Up Wholesale Website (WBS) Brochure Hotel Contract gta Negotiator

12. Process – How We Sell To Retailers Hotel Contract gta Negotiator Mark UpTravel Agent Consumer Retail Websites (RBS) Mark Up

13. Process – How We Sell To Consumers Hotel Contract gta Negotiator Consumer Sites Mark Up Consumer

14. Competitors – Who We Compete With?

15. Travel Agent 2 nights - Paris Du Cadran Web Sites Booking Confirmed The Life Of A Hotel Booking: The Perfect Scenario Passengers Our Client

16. 2 nights - Paris Du Cadran Confirm from Allotment From Client Booking Confirmed To Client AS400 2 nights - Paris Du Cadran Awaiting Confirmation To Client Res Executive Du Cadran Extra to Allotment Modify and Confirm Booking Cannot confirm from Allotment The Life Of A Hotel Booking:How It Works Booking Confirmed To hotel

17. 2 nights - Paris Du Cadran Pending Confirmation Res Executive Du Cadran Cannot confirm from Allotment Cannot give Extra to Allotment Alternatives 4Location 4Category 4Budget To Client Modify and Confirm Booking Booking Confirmed Extra to Allotment The Life Of A Hotel Booking:How It Works X

18. Booking Stats

19. F.I.T. Destinations

20. Destinations We Sell

21. Top 10 Destination Cities 2004

22. Thank You Questions